tubasteve

I have to disagree with you. If you purchase jewelry from those recognized by the ship or cruise line, you are safe. I brought a ring recently from a recognized jeweler and recently received a package in the mail from New York from Gemology Institute of America (GIA) with a photo of my ring giving detail info about it. I have in the past received a certificate from the jeweler - Kay’s Fine Jewelry. This is proof that some jewelers in the Caribbean aren’t out to get you or your money.

 

The idea that a cruise line recognized jeweler won’t rip you off is silly. It’s just a kickback relationship.

 

I battled with Diamonds International for a year, literally, before reaching an acceptable outcome after a diamond they sold me didn’t appraise at the quality they represented it at.

 

The cruise line and the shopper program were of no assistance.

 

We still love our jewelry and have had other more positive experiences, but you can’t assume a recommended seller will always do right by you.

Unless you’re a major shareholder I think the delusions are all yours.

 

Actually that last statement is delusional and rude.

 

Poor customer is just that, nothing more, nothing less. In the case of a number of posters...they attempt to make it more. In a few other cases, they make it sound less.

 

Regardless of the slanted tilting of the opinions...expecting some kind of compensation for 20 minutes of customer service correction (which is rightfully due) is about as delusional as it gets.

*shrug* I didn’t ask for comments. I shared an experience so others could be warned of the issue.

 

It’s all interpretation. The bulk of my post is a warning to others.

 

I suggested that RCI fix the issue, which is apparently years old, and offer some goodwill gesture to affected customers.

 

I administrate an online timesheet application at work. If I took 2 months, let alone 2 years to fix a problem I’d be on the unemployment line. I understand what’s involved programming a fix to complex web based applications.

 

Was I disappointed the rep couldn’t offer me anything, yes, but he wasn’t even apologetic over the situation.

Happened to me today too. Rude surprise.

 

I thought it was fixed, but my OBC is still missing so I’ll have to contact them again.

 

I logged in today to pay off our February cruise, and it showed my balance due to be even more than my original total cruise fare... :o:o

 

Of course I called to get it straightened out (and I did), but just a heads up in case anyone else comes across something like this. It was an enormous sticker shock. He said I was the second person he talked to today about this glitch.

Man, you caught me. I hacked their system to remove the promotions from my booking as part of an elaborate grifter scheme wih my network of sophisticated grifter pals. Please don’t call the FBI :')

 

Grifters gotta grift.

Amen. My time is valuable and it never hurts to ask.

 

I flushed out an error with an auto manufacturer after doing some research on a new vehicle I’d purchased. This prompted them to begin producing and applying a correct payload sticker. I asked to be compensated for my trouble and wound up with a 2 year maintenance contract. Win-win as that gesture made it worthwhile to help them realize their problem.

 

This thread is going to be deleted because CC is supposed to be Happy and it should be!, but before that, I just wanted to say that you folks that have turned this into a trumpesque soapbox make me sick.

A couple of years ago, my company calculated that my time was worth

$ 1,235 an hour to the company. So yes, time has value.

A year ago, I spent 1 1/2 hours with Comcast, resolving a recurring issue and yes I said " what are you going to compensate me for my time when they clearly admitted it was their fault. They gave me a $200. Credit to our next bill.

Some of you folks may think that your "Time" in worthless, but mine and the OP don't!

Thanks for the support. Rough crowd on here nowadays.

 

What the heck? So it's OK that they just switch the rates and expect customers to find THEIR mistakes and spend any amout of time doing so and a customer is expected to just say *Hey - it's cool?*

 

Truly boggles the mind that the OP is getting drama for being put out about this?! RCCL has to be accountable for this type of error. Think about if this type of unreasonable mistake was made on other transactions in your life!

You have to make sure airlines, hotels, grocery stores, mortgages, car payments are posted properly???

 

I am shocked that even the biggest of *cheeleaders* can say it's OK and should not be a responsibility of RCCL to make it right and compensate their customers for time spent making sure their account is correct!!

Great investigative work private Dick :*

 

Spot on

It seems the op brings their booze in rum runners to skate by on buying drinks, so not surprised by all the drama and then wanting to be comped.

 

https://boards.cruisecritic.com/showthread.php?p=41384851#post41384851

Wow, this turned into quite a mess.

 

I wanted people to be aware.

 

To those who think I stink of entitlement, keep taking it up the keister from corporations. They love suckers like you.

 

Seeing how many people have already been affected by this makes me feel even more justified in asking for some perk. I didn’t ask for a suite or an upgrade, just something for my wasted time. My OBC isn’t restored so I’ll have to contact them again.

 

Sad how negative this place has become.

This morning I had a frightening experience where my booking seems to have lost the promotional rate I had booked. As a result my remaining balance increased by thousands of dollars. (I got a really good promotion)

 

After 20 minutes on the phone with RC the rep says the rate has been fixed and explained they have a glitch in their system which caused my promotions to drop off my booking. They don't know why or have a plan to fix it, but they are investigating.

 

He said something about nonrefundable fares being new for them and that the problem is somehow related to that.

 

Long story short - keep a close eye on your remaining balance to make sure you don't have any unpleasant surprises.

 

Royal Caribbean, if you're reading this, fix this problem and offer some goodwill gesture to affected customers. The man on the phone told me there was nothing he could offer me for the 20 minutes I spent on the phone getting them to correct their glitch. :mad:

Wow, great review!!! We sail on her tomorrow and it was really fun to look at all your great pictures. A very fair review as well, thanks Jim Zim :D

I was just about to order the UKP in advance along with a few other items and I decided not to. The reason being I remember on a prior cruise (our wedding cruise) I signed up with a crew member who was selling soda packages during sail away.

I signed up myseld, DW and got the rest of the interested people in our party to sign up with this man.... he was SO APPRECIATIVE! I think they get judged on how many they sell and we made his day. The rest of the weeklong cruise whenever I saw him he would light up, wave and tell me "Hello Senor Steve!" :D

I made his day by getting him some sales and he made my day every time I saw him and was warmly greeted. Just a thought on a simple way to make a crew members day instead of pre-ordering ;)

[quote name='Colo Cruiser']I agree you don't need to pre order.[/quote]

As has been said, warm hats are very effective. When DW and I cruised AK we were glad we had gloves and scarves as well. It was remarkably colder on our day in Glacier Bay, maybe something to do with all the ice :p We also were glad that we had proper rain shells and pants. Light loose layers, enjoy your cruise!! :D

Cauzneffect..... HILARIOUS :D LOL

"where other lines incl. it." Maybe booking with one of those other cruise lines would have been a better choice :confused: Oh, let me guess.... the fare probably cost more since those amenities are standard. :rolleyes:

 

im sorry, how would they know ur sharing a card? do they only allow 1 drink at a time? can't u return 10 min later, get something else :)

 

im going with 2 kids, while i don't need Soda, i do want juice access, and already paying $8x7 = $56 for just JUICE is ridiculous, and 2 kids == $112, where other lines incl. it. Nor do i want to bring on a costco size pallet of juice with me ;)

I have taken Kahlua in a rumrunner to enjoy white russians. It stored fine in the rumrunner (kahlua, irish cream.... same diff right :p ) and after the first night when I asked for a tall milk at the end of dinner the waiter automatically brought my milk out every night before we left dinner :D

No formal nights on princess cruises less than 7 days. 1 bottle wine per passenger (additonal bottles incur an upfront corkage fee), no booze or beer and you can bring as much non-alcoholic as you wish. Food is good, overwhelming amount of choices. I hope you enjoy your first cruise!!! :D

I was perusing the princess site in prep for my upcoming cruise. They state only a few places are off limit to e-cigs (foodservice areas primarily). As previously mentioned, if asked by another passenger to stop the user would be obligated to quit using the device. I don't necessarily agree that e-cigs are safe and don't pose any unintended second hand exposure effects, but that is currently their policy.

LOL :rolleyes: offer someone a few hundred bucks or a free cruise for neglecting to buy the item that would have mitigated the entire bad situation... Good business model! Nothing is free and the rest of us would wind up subsidizing that "hospitality"

 

Why do you guys act as if the cruise line giving a customer something is coming out of your pocket. It's called the hospitality industry for a reason. Princess throws these traveler a bone and they will be cruising with Princess in the after life. RCL, will and always be my favorite line because once they allowed me to cancel after final payment without penalty. I am leaving money in my will for my kids and grand kids to sail RCL at least once. It's hospitality not HOSTILEtality. People cruise and travel for FREE all the time. Its really not a big deal or that a great of a cost.

 

I recommend Princess offer these unfortunate souls a few hundred OBC or FCC, knowing they may never use it but will get a warm fussy feeling for it being offered. HOSPITALITY!

 

Pauline

greyhound or amtrak

I ordered mocktails on princess cay and the server brought me a bill to sign. Argued it was included..... he wouldn't budge. Had to settle the charge onboard, not a very satisfying experience.

Breakfast sandwiches make my list along with all the delicious little desserts. Pretty sure we visit the IC every day when we cruise :D

I vote for anything Bob Marley. Reggae makes me think of cruising :p

It is infortunate that you lost a stone but they will fix it, if under the warrenty period. They will not refund your money. Are you sure that you didn't bump the ring against something and loosen the stone yourself Some ring styles are prone to the happening so it may not be their fault.

Expect to ship the ring to their repair facility. It's not a big deal really and you will have it back soon.

 

When I had an issue with DI, once they finally offered a solution, they offered for me to send the item back for refund. Have you personally had a different experience lakeguy?

I would advise you to very carefully follow any instructions from either the cruiseline guarantee program or DI themselves. If you deal with DI be prepared, they were not friendly, not helpful and not smart. :rolleyes:

 

I would predict an offered resolution of you returning the item for a refund.

 

If it was already insured under your homeowners/renters policy or a personal articles policy you could deal directly with your insurance.

 

Good luck! :o