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Pedro2400

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Posts posted by Pedro2400

  1. Hi Guys, This is the information that my travel agent shared with me. She received this email from Celebrity Area Sales Manager here in Toronto. ( Canada)

     

    Here is some information to keep you in the know.

    COVID ASSISTANCE: A lot of you asked for the per diem rates covered by Covid Assistance for sailings up to April 30, 2022. In the rare circumstance a client tests positive after the pier side testing, Covid Assistance will cover:
    Hotel: 150 usd per night for hotel
    Meals: $100 USD pp per day
    Air: $400 USD pp total for air change fees or new flight.
    The maximum duration Celebrity will cover is 5 nights, this is due to CDC requirements as we are sailing from the USA.
    Receipts can be sent in for re-imbursement with positive test from pier.
    Recommended: All clients should pre-purchase Manulife covid insurance or something similar that would give additional protection for hotel, meals & air and the extra 5 days they may need of isolation before flying back to Canada. One option is to fly to nearby USA city (ex Buffalo/ Windsor) after 5 days of isolation. You can cross the land border with a positive test with no issue as long as you head home to quarantine the remaining time. Clients can likely find one way air for example to Buffalo/ Windsor for less than $400 usd and get re-imbursed. When flying into Canada, no new testing is required, you can show a positive test that is 10 days old.
    Mandatory Isolation as per Canada:
    https://travel.gc.ca/travel-covid/travel-restrictions/isolation?fbclid=IwAR3BySmlJFT-EnW8tr2NqLeePmOQtleuaTwwb1Z55mnSgU9lmqYuJGDtvbw
    Note: I have been told Manulife covers $200 cad pp per night for hotel if quarantine is required.
    Website: https://www.celebritycruises.com/ca/health-and-safety
    If a client tests positive onboard, they are covered as well but there is more protocols including isolation in an oceanview room near medical center, debarkation and transfer in full PPE to specific quarantine hotel.
    No setting can be immune from COVID-19 – however, cruise provides one of the highest levels of demonstrated mitigation against the virus.
    Cruise ships offer a highly controlled environment with science-backed measures, testing, and vaccination levels far above other modes of transportation and travel – and significantly lower incidence rates than on land. Cruise industry protocols encompass the entirety of the cruise experience, incorporating testing, vaccination, screening, sanitation, mask-wearing, and other science backed measures.
    The number of COVID cases identified on cruise ships consistently make up a very slim minority of the total population onboard—far fewer than on land—and the majority of those cases are asymptomatic or mild in nature, posing little to no burden on medical resources onboard or onshore. The Royal Caribbean Group has carried 1.1 million guests with 1,745 people testing positive – a positivity rate of 0.162%.

  2. I just received my refund for April 12th cruise

     

    We would like to make you aware of some important information regarding your FCCs:

     

    • Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
    • Any booking made using this FCC must be used for a sailing that commences on or before April 30, 2022, and the FCC must be redeemed on or prior to December 31, 2021.
    • If the FCC is not redeemed on or before December 31, 2021, the certificate will automatically expire and have no value.
    • Future Cruise Credits are per person, per booking, and valid only for the person noted above. FCCs are redeemable towards cruise fare only and are not valid on Complimentary cruises, Incentive bookings, and Charter sailings.
    • All guests are responsible for taxes and fees, where applicable.
    • Celebrity Cruises reserves the right to void the FCC Savings amount if the guest named above receives other reimbursement which includes claims through our travel protection or requesting a refund.
    • If there is a remaining balance once you redeem your FCC, you'll receive the balance in a new FCC after you complete the sailing it is used to sail on.
    • FCCs are only valid for the cruises on Celebrity Cruises ships, are not transferable, and may not be redeemed for cash.
    • Additional terms and conditions apply.
  3. I received my FCC

     

    Here are the terms and conditions

     

    We would like to make you aware of some important information regarding your FCCs:

     

    • Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
    • Any booking made using this FCC must be used for a sailing that commences on or before April 30, 2022, and the FCC must be redeemed on or prior to December 31, 2021.
    • If the FCC is not redeemed on or before December 31, 2021, the certificate will automatically expire and have no value.
    • Future Cruise Credits are per person, per booking, and valid only for the person noted above. FCCs are redeemable towards cruise fare only and are not valid on Complimentary cruises, Incentive bookings, and Charter sailings.
    • All guests are responsible for taxes and fees, where applicable.
    • Celebrity Cruises reserves the right to void the FCC Savings amount if the guest named above receives other reimbursement which includes claims through our travel protection or requesting a refund.
    • If there is a remaining balance once you redeem your FCC, you'll receive the balance in a new FCC after you complete the sailing it is used to sail on.
    • FCCs are only valid for the cruises on Celebrity Cruises ships, are not transferable, and may not be redeemed for cash.
    • Additional terms and conditions apply.
  4. On 3/27/2020 at 12:22 AM, Longwood50 said:

    Lexmiller,

     

    It is my understanding that future cruise credits can only be applied towards future cruises not towards shore excursions, specialty dining.  etc. I don't know about things like prepaid gratuities but I suspect not.  So you could upgrade your cabin, take two cruises, since any unused portion stays in your account until the end of 2021 or take a longer cruise. 

    that is correct.

  5. 2 hours ago, charmed101 said:

    I guess each person has to look at their situation to answer this question.  I don't think that celebrity has been as fair as a lot of people are saying. If they cancel they HAVE to offer a refund.  OK,  they did and will try to entice people to take the credit at 125%.  Now that really sounds good, but think about it, for the people that cruise several times a year than its not a bad idea (that's if they stay in business which I think they will)  But for the ones that can only cruise once a year due to travel and other expenses than there is a problem.  Now for me, my cruise was $4800. ,  with 125% that would give me a FCC of $6000. which is nice because Celebrity has raised all of their cruise prices for next year.  But I now have to pay a down payment for the new cruise that the FCC cannot be used for. So for the same cruise next year I have to pay about a $1000. down payment and then use some of the FCC which will still give me a fair bit of FCC that will be lost by the end of next year (Dec. 31/2021).  So, Celebrity, I think you have made a mistake, I think due to that one little point of not being able to use the FCC for the down payment has put a lot of people in the position of having to take the refund. Just my opinion from my position.  😊

    Very good point....

  6. 13 minutes ago, jerryd1 said:

     

    I posted a comment regarding this very question about applying FCC to an existing booking that another person had raised on the Celebrity Facebook page.    I just received the following response from Celebrity....

     

    "we apologize for the confusion. Guests do have the option to use their FCC on an existing booking. Let us know if you have any other questions or concerns. Thank you!"

    Really

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