saliusm

43 minutes ago, bluesea777 said:

 

What was the original itinerary? Please can you put it here so I can see the difference. Thanks!

 

The changes (so far) are relatively small - an hour here or there - but I believe it's significant for them to admit there is a mechanical problem with the ship that won't be fixed 4 weeks from now.

Here is an attempt at side by side:

I wish the Star mechanical issues were solved, but they appear to be long term.  I just got this email from my travel agent for my cruise leaving in almost 30 days:

We have JUST received an important Updated Itinerary Notification regarding your Norwegian Star’s

14-Day South America sailing scheduled to depart on Dec 21^st, 2019 from San Antonio, Chile. Port>. 

The revised itinerary information from your cruise line can be found below:

Norwegian Cruise Line has important information for you regarding

Norwegian Star's 14-Day South America Explorer from San Antonio,

Chile on December 21, 2019.

Norwegian Star has experienced mechanical issues resulting in a

revised itinerary on your upcoming sailing December 21, 2019.

While we regret this change, we assure you that we have made

this difficult decision with your safety and wellbeing in mind.

Please review the revised itinerary information below:

Day  Port

00 San Antonio (Chile)    D/7:00 PM

01 At Sea    

02 Puerto Montt 7:00 AM/5:00 PM

03 Puerto Chacabuco 11:00 AM/5:00 PM

04 Cruising Patagonic Channel    

04 Cruising Chilean Fjords    

05 Cruising Strait of Magellan    

06 Punta Arenas Chile 6:00 AM 6:00 PM

07 Cruising Beagle Channel    

07 Ushuaia 12:30 PM/8:30 PM

08 Cruising Cape Horn    

09 Port Stanley 9:00 AM/5:00 PM

10 At Sea    

11 Puerto Madryn 7:00 AM/4:00 PM

12 At Sea    

13 Montevideo 11:00 AM/5:00 PM

14 Buenos Aires A/5:30 AM  

If you booked shore excursions through Norwegian Cruise Line

for any of the other affected ports of call on the original itinerary,

they will be automatically adjusted to the new arrival and departure times.

Thank you for your understanding and we look forward

to welcoming you aboard.

***Please continue to monitor the cruise lines website as itineraries may change.***

Hi JTCruiser1,

I am having the same problem - perhaps even worse! I used ************* to find a good price for a Mexican Riviera cruise in October. I ended up purchasing from BestPriceCruises.com - I guess I should have dug through their pages and pages of terms and conditions to find out that they will only credit my $500 certificates at 80%, and not only that, they are going to charge me a $25 late processing fee because I didn't get the certificates to them by 10 days after booking. They say to get credit for the certs I have to send them directly to them, and if I send them to NCL, they will charge me full fare for the cruise. Anyway, I think it's important that everyone here know not to book with this company if you plan to use any certificates!

Just so you know I'm not making this up - here is the part of the terms and conditions they emailed me:

As per Best Price Cruises Terms of Use

COUPONS/CERTIFICATES/CRUISE PRICE CREDITS:All discount coupons, certificates, and future cruise credits are SUBJECT TO APPROVAL and must be received in our offices, via certified or overnight mail, NO LATER THAN 10 days after your initial booking date or at least 7 days prior to your sailing departure date - whichever is sooner. Upon receipt, we will review the coupon or certificate with the cruise line to determine whether it can be applied to your booking, AND to what extent it may be applied. Since Best Price Cruises is a discount agency, all dollars off coupons (EXCEPT Royal Caribbean & Celebrity Cruises) that receive cruise line approval will be credited at 80% or 80 cents on the dollar. This is because all dollar-off coupons reduce the cruise fare - a commissionable item, which Best Price Cruises has already lowered to a "rock bottom" price. Royal Caribbean and Celebrity coupons that receive cruise line approval will be applied at 100% of face value. Coupons received later than 10 days after your initial booking date will be considered LATE and only applied at the discretion of Best Price Cruises. All LATE coupons received after final payment has been made will be changed an additional $25 late processing fee. Any coupons sent directly to the cruise line, contrary to this policy are not the responsibility of Best Price Cruises. Additionally, these coupons sent directly to the cruise line, if applied, are in violation of these terms and conditions and you can be charged, at our discretion, full retail fare for your cruise. Your previously emailed confirmation and discount price will be VOIDED/TERMINATED. When voided/terminated, it will be your sole responsibility to remit the fare difference. If Best Price Cruises does choose to credit you for any coupon sent directly to the cruise line, you hereby acknowledge & accept that Best Price Cruises will assess an additional $35 processing fee.

I booked an NCL cruise through an online travel agent, and called to make arrangements to make the final payment today. I was told that they charged a $39 fee for using the NCL Compass Rewards certificates (even if I mailed them directly to NCL) and that these certificates could only be applied to the travel portion of the cruise, not the taxes/fees portion of the total bill. I have never encountered this before. Has anyone else?

I called NCL, and they said that they didn't charge a redemption fee, and were unaware of any travel agents doing so. I don't recall what NCL said about the Compass Rewards points not applying to taxes and fees. In my past experience using the Rewards points, they applied to the total cruise bill.