badtwin

DH and I had similar luggage - one large suitcase, 2 carryon and two decent size "personal items"  - and did fine on train from Schipol to Utrecht then Utrecht to Amsterdam. We are in our mid-60s and fairly fit for our age.

It was a separate area on Koningsdam lido.  It had a maitre d to seat people and separate waitstaff.  Everyone I saw was eating the hookup  but not sure why you would have to as there are lots of seats. (Maybe claim allergy 😉.)

It was a lot of food but DH and I each managed to finish our own.  It was mostly good.  Salmon and shellfish were nicely cooked.  Nice fingerling potaoes. The corn was field corn but I never expect good sweet corn this time of year. The Dungeness crab was a bit disappointing. I suspect it was frozen as it is not in season.  We are from Washington state and usually only eat it when in season in the winter. Served with a pleasant but incredibly messy sauce.  Dessert was great.  

11 hours ago, Music Man290 said:

My wife and I just got off the Koningdam Alaskan cruise and has a bad stomach bug, and still sick.  Anyone else get a stomach sickness? My wife got it really bad, and others had the same gastro issues, up and down stairs.  

I should have said in my first post that I am sorry your wife and others got sick.  But I don't think there was a major issue on this sailing because there was never the big handwashing push one sees when there is an issue such as extra hand washing announcements and staff dispensing sanitizer.   If anything, this was the most lax I have seen in my last three cruises.  We never had to wait for those handwashing machines in the lido and I rarely saw others use the sanitizer headed into the MDR.  Sort of odd actually.

No issue with anyone we met. 

Just off the Koningsdam and noticed two people in bright, shiny green outfits the night of Orange party. Honestly reminded me of lizard people.  

I also overheard one very frustrated passenger who was in transit.  Didn't hear what happened to her and if she was in wrong line. But given the need to go through immigration to get back on the ship, I would be careful to ask about this in Vancouver.

We boarded Koningsdam April 27 and it was a cluster. We arrived at Canada Place around 12:30. We had planned 11:30 but not researched time at boarder or Vancouver traffic. Got our car parked and easily found beginning line. Check in was long but at least it kept moving. AND thank goodness we had paper boarding passes with bar code. Then we went to another long line which was apparently the pre immigration line. Then we moved on to a horrendous line for US and Canadian citizens. It got so bad they had to pull the Zaandam people to the international line for their earlier departure.  When we finally got to front of line, we discovered US Customs only had half of 12 stations staffed.  At least 2 and a half hours in line. The worst boarding I ever recall.  So the problem with staggering entrance is tons of panicked passengers worried they will miss the ship and absolutely no announcement assuring us it would be okay. NOT HAL's fault but truly miserable. Luckily we got beer and burgers and could start to enjoy cruise.

1 hour ago, Navybikermom said:

I just received the same thing for our May sailing out of Rotterdam. Not at all happy with the 2pm time slot. Our hotel is near the terminal and we probably have to be out of the room by 11am, so we have to bide our time with our luggage until 2! Ugh….. well, that’s what I get for getting a cabin in steerage I guess.

Two possible options if the Rotterdam port is close enough to other things or has good transport to them. You may be able to drop your luggage at port even if you can't check in for your cruise.  Or your hotel may have a baggage room it will let you use after check out. 

We stayed in Utrecht before a cruise out of Amsterdam.  Our hotel held our luggage while we did some touring then we picked it up and caught the train to the port.  Later boarding was delightful with very little waiting.

Looking forward to trying the seafood boil. But as someone from the Pacific northwest, boiling salmon seems almost sacrilegious

Thank you. We are on Koningsdam on April 27. I will try to remember to report back

I was actually pleased with the show times as they looked to coordinate with the fixed dining times but realize the show times probably don't work with those who want to eat freestyle at some time in between.

We are boarding Koningsdam in Vancouver on April 27 for her first Alaska sailing of the year. We hope the menus and lunch specials continue for the 7 day Alaska sailings. Thank you so much for posting.  I am curious what her current fixed dining times are and if they will shift as the ship moves north.

Friends taught us about ordering a plate (or more) "for the table" if there is something several want to taste but are unsure about commiting to eat a whole serving.   

We were assigned a balcony below the lido, port side between the mid and aft stairwells on the Rotterdam last fall.  I was very worried about noise but pleasantly surprised we rarely heard any noise except for the above-referenced carts occasionally in the morning.  We are early risers so I couldn't say if it was enough to wake us or if we just noticed because we were awake.  Ended up loving location and its convenience to the lido and pool areas.

And has been pointed out on another thread, you won't be lunching in the MDR anymore on boarding day no matter when you arrive.

Long ago, my DH resisted cruising because he didn't want to dress for dinner.  He wore a suit and tie to work and he did not want that on vacation.  We took our first cruise in 2006 and really enjoyed it. Several cruises later he bought a tux and I got my first long gown in years.  We love late fixed dinner and dressing up. On a British cruise we enjoyed the gentlemen in kilts on dressy night.  Last fall he took his tux on our Holland Norway/Baltic cruise (21 days) and wore it a couple of times and a table mate wore his once while the other male at our table didn't even have a sport coat. It was fine.  Not a lot wore tuxes but DH enjoyed it.  Airline luggage restrictions are an issue. If you want to wear one, it's fine. If not, it's okay too. 

On 2/13/2023 at 12:00 PM, Machta said:

Well, that was quick!

 

Just after I posted in this thread I sent an email to the HAL accessibility people asking about bringing our folding Brompton bikes.  I would hasten to note that our situation might be a little bit different from that of other folks since my husband does have some mobility issues.

 

Anyway, about noon today (which, if you're counting, is basically 1/2 of a business day) a representative got back to me with permission so long as we agree to (politely) roll the bikes up/down the gangway and hallways ourselves, store them in our cabin (we have a Vista Suite, so plenty of room), and, most importantly, NOT ride them on the ship (!).  He did ask that we fill out a form so that the ship personnel will know they're on board.

 

I am unsure if this is now standard policy across the fleet or if they approved our request.  If taking folding bicycles on board is of interest to you I would encourage you to reach out to customer service, your personal cruise consultant, or the accessibility team at HAL.  

 

Next up:  planning bike rides from the ports in Norway . . . woohoo!

 

Thanks to all who replied.  I appreciate it!  Please let me know if you have any questions and I'll do my best to answer them.

 

Just a note to be sure you understand local rules of the road. Last cruise we did bike tours in Oslo, Helsinki and Amsterdam.  I don't think rules were same in any as far as bikes vs pedestrian vs cars.  When in doubt stop I guess.  We loved bike tours although got soaked to bone every time.

First a couple questions.  Does anyone know exactly how the crew appreciation is paid out between all the various crew members?  I know what the blurb on HAL says but I wondered in dollars and cents.  Second, are tips from bar bills and specialty restaurants and whatever else gets an automatic tip put in the same pool or do those tips got to the direct service providers?  I ask because it seems that the OP finds the most fault with the food and beverage servers but I assume a large portion of crew appreciation goes to all those behind the scenes that make my cruise experience pretty good on HAL.

I am one who used to find the crew appreciation a bit annoying - sort of a pricing gimmick to keep the base price of the cruise lower.  And since nearly every other cruise line does the same, it would be hard to be the one line that changes.  The only justification I could figure out was that it is a way to increase compensation when work load increases.  That is, on a full ship crew will have to work harder but they have a bigger pool of crew appreciation.  If the ship is not as full, they still get their base pay but may have a slightly easier time of it. 

Just to be clear - I was a waitress a few summers and I know service is hard work.   When we cruise, we give extra where extra is due.  I get very annoyed when I hear complaints about the bar service when I can see the wait people are working very hard.  On our last cruise, it often looked like the bottleneck was number of bar staff - they couldn't make the drinks fast enough to keep up with the waiters.  But there is only so much room behind the bars too.  Service will be slower during times of peak demand.  Live with it.

25 minutes ago, OlsSalt said:

........

 

It is where things might be hidden that will require contact with the Lido manager ..and don't forget the Dive In for lunch too - not much there that should have nuts or the Taco Bar. So those  might feel like safer options overall.

And don't forget ask at the pizza place and New York deli which could appeal to a 9 year old and have less chance of cross contamination because of more limited menus.

We will be on Koningsdam April 27 for its first trip up to Alaska this year.  I have been enjoying this thread to get up to speed on current conditions on this ship.  We were on her in 2018.  

I would really like to see more menus (we are mdr people mostly) and food porn if you have the time.  I do understand that someone might want to enjoy their cruise instead of working on a travelogue for those of us living vicariously.  Dailies are interesting too but I  suspect yours are more tailored to current venue.  

Hope your sea conditions improve.

Thanks

Thought I would add our recent numbers to the mix.  We were on a 21 day collector (is that the term?) - a 7 day and a 14 day booked as one booking.  We had HIA for $2100.  We spent somewhere between $900 and $1000 with OBC, refunded port fees and some credit card.  We got 15 days on our Mariner accounts for spending.  I had assumed we would get 10 days -  7 for the HIA and 3 for the other spending.   So who knows how they do this.  I have tried to calculate actual drinking but I don't think that gets us there unless I am grossly underestimating our drinking which is possible as I really enjoyed HIA for the first time.   But I don't get why HIA would count beverages but not the specialty dining and tours we enjoyed as part of HIA.

I was sort of wondering if port fees were included but from the little paperwork I have and those amounts that doesn't account for the extra days either.  Hard to complain but if I would get more days ordering more drinks, it would be an interesting problem....

On 11/14/2023 at 8:03 AM, *Miss G* said:

 

The general rule is “within 10 days”.  I’ve experienced much longer than that, which required me to contact the Mariner Society directly.

 

I was also getting “not available” with the PDF’s on the website but just checked and I am now able to download.  It’s possible that the PDF is available in the other person’s account so you may want to try having them log in to get it.

 

They are also available in Navigator.  Again, the statement may only be available to the person you traveled with, depending upon how the info was entered in the initial booking.

 

Alternatively, you can email onboardbilling@hollandamerica.com, with the booking number, ship, and sail date and they will send you the statement.

Thank you all for the responses.  DH could open the pdf files.  I sent an email with proof of our last cruise and our mariner numbers and we both got credit for the last cruise within 24 hours.  We are a long way to the coveted 4 star (I want laundry and wine discount!) but it was nice to see the new points.

Thank you.  One "hint" I will pass on that I have been learned recently.  The HAL tab selections and drop down menus don't work for me - my brain must be wired differently.  But if I stop and use the search function, I can often find pages I have never been able to find the way I would normally find on a website.  

I have been following this thread and trying to figure out what the "real" issue is.  I have had trouble figuring out what is the big deal - HAL is the one saddled with paperwork to cancel and rebook.  So OP must be out something.  Here is my guess and OP can correct me if I am wrong.  

OP booked with a non-refundable deposit (which we all know costs less, sometimes lots less) but bought insurance to recoup deposit if cruise cancelled.  It is a bit unclear but if OP has to cancel (if HAL requires cancellation and rebook), OP will recoup deposit but is out the cost of the insurance plan which won't transfer over to the new cruise. Or maybe OP is out some portion of deposit.  And OP will have to buy another insurance plan.  There may also be an issue about what the necessary deposit is on the new cruise compared to existing deposit on the booked. cruise.  I don't know how that works.  Bottom line, OP is bearing the consequences of selecting a non-refundable fare.

I have trouble seeing this as a deceptive practice by HAL.   I admit I have been tripped up by the small print in the endless T&C with HAL and other cruise lines, but I don't see why HAL should be expected to allow changes on cruises the way the OP wants.  If I book a hotel with a major chain for a stay in NYC, I would not expect I could just switch it to Philadelphia.  I would have to cancel and rebook. 

The cruise lines have their games and the passengers have theirs.  When HAL announced the OBC for AARP membership that was for future cruises only, how many cruise critic posts did we see of folks cancelling a cruise and then rebooking to get that extra money?    There are lots of other hints on these boards so savvy cruisers can game the system, all very legitimately, to reduce costs or increase OBC or whatever.  As posted above, we usually have a choice to book refundable or a non-refundable.  Choices have consequences.

What am I missing?

Two questions.  How long in general until a cruise is posted to my account as part of my mariner points total?  It has been 5 weeks and our last cruise is still missing.  (For that matter, our other past cruises come and go too) Second, can anyone actually open any of the the pdfs of past cruise spending shown on your account statement?  I have tried numerous times and it says not available.

29 minutes ago, crystalspin said:

The Navigator will not allow you to reach anyone off ship. You put your phone in Airplane Mode and open Navigator, similar to a Local Area Network or intranet.

 

 

 Tech is not my thing but it is also my understanding that that you want to leave phone on airplane mode while on the ship to avoid your phone hooking up to ship's the internet - as opposed to Navigator.   I have read the costs can be eye popping.

Up until our last cruise with HIA, we have always managed very well with finding internet on shore, sometimes the cruise terminals offer it other times you may need to go buy a beverage and the restaurant will usually offer it free.  So unless you have a long string of sea days, you should be fine.

Also check your phone plan, We recently switched to something pink and with the plan we purchased, we discovered we can text and use our data in many foreign countries. It was a very pleasant surprise as that was not the reason for the switch. Calls are something like 25 cents a minute.  We make sure we leave our phones in airplane mode until we have actually docked though.

Techies feel free to correct.  This is just my understanding

35 minutes ago, sseibert3 said:

.......

 

I find it difficult to do business with this company.  Web site is terrible, PCC are not accurate and often do not return calls or emails.  

 

I totally agree. Web site is phenomenally bad. I have never resolved issue on phone.  Once or twice multiple emails worked but should have only needed one.   But I do like the on-board experience.   After almost always booking on our own, we now use an outside travel agent.  Maybe that would work for you?