aussie_nsw

Hi BrisbaneGran,

Thank you for your wonderful blog, easy to find now Ponant has their own page.

We are going to try Ponant for the first time next year and am wondering if you would like to refer us, I think that there maybe some benefits for you next time you cruise with them. Regards Caroline

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Hi

We will be joining you on our first crossing. Would love to look at the comparison but am unable to find it when I search. Hope to meet you on our cruise.

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Yes, unfortunately that seemed to be the case in Australia. Either Oceania are trying to get us not to use TA or book direct. Never been an issue for any other booking but they say that has been their policy, it is not a new policy.

Very strange policy and do not see how it can work unless they conference call every TA request for a quote with their client.

Only became an issue this time as Oceania customer representative made a mistake with their first quote.

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Just to clarify, Australia does have our own rules. The TA did everything to get the original quote honoured even had a recording of the quote, but no dice. Then they did escalate it to Miami & still a resounding NO from Oceania.

Again, to me a first world problem, just disappointing response from Oceania.

Thanks for all the responses & by the way the TA has given us something to smile about, so there are good TAs out there.

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Hi All

Booking a new Oceania Cruise which is the good news. No real bad news just disappointed in the customer service response.

Asked my travel agent to get a quote on Monday, came back with a price we were happy with as well as a choice of bonuses so we emailed, book it, 2 cabins both with OBC that was offered.

Next day Oceania said their rep made a mistake, even though the rep had checked while my travel agent was on the phone & now there is now no OBC & in Australia they only will honour the quote if you book while on the phone.

As I use a travel agent that means when I want to book a cruise, I would have to call my agent who then would have to conference call Oceania so we can all agree to the price & conditions.

I understand mistakes can happen, which Oceania has admitted & would have been happy with a token gift, not the original OBC offered but all Oceania said, they have taken note of the mistake and will add it to their training.

So now they have a disappointed customer who is also helping them with their training & not getting paid for that! (joking)!

Still not a bad problem to have, to everyone in the path of the horrible weather Stay Safe.

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Thanks Wes,

I will let you know if we are going to book & maybe I can be your next referral.

Caroline

Hi Colonel Wes

I am thinking of booking the Istanbul to Barcelona cruise in April & have our Australian travel agent chasing it up. Can you explain the referral system for Viking, I can't find any information on it.

Thanks

Caroline

Hi Aussie nsw

I believe that you can combine referral and other OBC - Host Dan will clarify, no doubt. I still have one coupon left:Flamin-June@hotmail.co.uk

if you are still interested.

Thank you Jane I might has well give it a try caroline at ret . com . au

Hi traveling in January on our first Seabourn cruise, we already have OBC from our travel agent can I combine it with the referral credit - don't want to waste anyone's referrals. Thank you.