Pantix

13 minutes ago, jdacombe said:

Had this problem a couple of months ago when checking my bank account I discovered that I had been charged for the Speciality Dining, spoke to customer services a couple of times and had a full refund back into my account 

Excellent!  Got my fingers crossed! 😀

5 hours ago, coopco said:

The email is customerrelations@princesscruises.com. Send them an email and explain your credit card was charged for a specialty restaurant but you have the premiere package so you should not have been charged. I would screenshot your booking showing you have premiere and proof of your credit card being charged (e.g. portion of the statement that shows Princess charged you). Request that your credit card be refunded for the charge. Make sure you add pertinent information like your booking number and contact information to make it easy for the representative. Wait a week or so. They will ignore you. Then forward your email to the same email address and put in the subject, 2nd email, please respond. I got refunded after the second email but if I hadn’t, I would have sent another email with a subject of 3rd email, no response to first two, respond by and add a date. I have found with Princess, the squeaky wheel gets the oil.

Thanks so much for this info.  I will definitely do this! 

1 hour ago, coopco said:

Are you sure you are being charged? Normally it shows the price and then shows amount due as 0 right underneath the price.

Yes.  We were charged and it did go through our credit card.  I’m just hoping that my faith in the system is well placed, and that we will get a refund.

I have just read through this entire board.  It was very informative.  Special shout out to arizonaperson for her dedication to this board - I think it might be a full time job for you now. 😀. So, let me add a new twist.  We are on Majestic.  We have successfully booked our regular dining - very easy.  We have a “premium” package which includes two specialty restaurant visits at no charge.  When I go to book our premium restaurants at no charge the app requires us to pay for the reservations. 🤬. I read somewhere else that if you call Princess and tell the rep, they will put a note on your file and in a few days the system will allow you to book your specialty restaurants at no charge.  It has now been 10 days since my first call and 5 days since my second call and nothing has changed.  Has anyone else with a premium package had any luck?  I guess the only other option for us is to pay and then go through red tape to get a reimbursement (not my preference).  Any suggestions?

Dogs4Fun...thanks for that.  Very clear, well explained!

MIT - great trip report. Really love the details and picks - feels like i’m Along for the ride.

Can anyone tell me if there are cabana’s on the Summit and if so is there a trick to securing one (ie: booking in advance?)