This is deja vu for me. When m husband and I checked in in Fort Lauderdale on Reflection Nov 5 2018 they had no record of us and our reservation number was attached to a Royal Caribbean cruise for a woman and a child. Luckily I always bring all of my paperwork. After making us wait aside for a few hours the hotel director told us that it was a database issue and because of all their upgradeding our file got corrupted. It was a mess and they could not recreate our file. They finally checked us in because of course our stateroom was available. After about 5 days They discovered that RCI refunded some of the fare to our account - we had no dealings with RCI and only cruised with them once over 10 years ago. Near the end of the cruise they repriced our cruise taking into account the RCI refund which we had to verify with Amex and we had to pay again for the cruise. We did not get our OBC or paid gratuities entitlement. That was my worse cruise ever and it was the first of a btb. I was so worried about the next cruise which was on Silly so I kept asking the Front Desk Manager to check to make sure everything was ok. She assured me everything was ok and that We were the only ones this happened to. They offered us dinner at a Specialty Res and sent me flowers. I was so stressed on this cruise, it was no holiday. I didn’t even complain when we got home bcuz I was so glad it was over. Hope u have better luck. At least you are seeing a problem before the fact.
Weird email Celebrity / RCI snafu?
in Celebrity Cruises
Posted
This is deja vu for me. When m husband and I checked in in Fort Lauderdale on Reflection Nov 5 2018 they had no record of us and our reservation number was attached to a Royal Caribbean cruise for a woman and a child. Luckily I always bring all of my paperwork. After making us wait aside for a few hours the hotel director told us that it was a database issue and because of all their upgradeding our file got corrupted. It was a mess and they could not recreate our file. They finally checked us in because of course our stateroom was available. After about 5 days They discovered that RCI refunded some of the fare to our account - we had no dealings with RCI and only cruised with them once over 10 years ago. Near the end of the cruise they repriced our cruise taking into account the RCI refund which we had to verify with Amex and we had to pay again for the cruise. We did not get our OBC or paid gratuities entitlement. That was my worse cruise ever and it was the first of a btb. I was so worried about the next cruise which was on Silly so I kept asking the Front Desk Manager to check to make sure everything was ok. She assured me everything was ok and that We were the only ones this happened to. They offered us dinner at a Specialty Res and sent me flowers. I was so stressed on this cruise, it was no holiday. I didn’t even complain when we got home bcuz I was so glad it was over. Hope u have better luck. At least you are seeing a problem before the fact.