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Got2BCruising

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Posts posted by Got2BCruising

  1. I can confirm the following as I have clients sailing on this Oct 8 date:

     

    (1) I received an email from RCCL at 2:20 pm on Saturday stating a change of itinerary; but nothing about an early departure.

     

    (2) 2 of my clients who were denied boarding are getting 100% refund. Only issue is with RCCL Shore Excursions. The Emergency Deck is saying they will get on board credit. We are trying to explain to RCCL that they are not on the ship; there is no one to give OBC to!! We really need this refunded also!!

     

    (3) Those on board are getting 50% Future Cruise Credit based on CRUISE FARE only; not total paid on cruise. So you have to deduct the fees, port charges, taxes, gratuities, any discount if you booked during the Buy One Get One Half Off sale, Crown & Anchor Discount, etc. Then that is the balance x 50% = your FCC. So if your total cruise was $1000 per person (cruise, taxes, fees, port charges, etc.); you are NOT getting $500 per person in FCC; you may be getting between $200 and $300 back.

     

    (4) There was a communication breakdown on RCCL's part.

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