Fig jam

On the delayed cruise and quite frankly do not think the compensation is enough!!! The main selling point of this cruise was the 36 hour overnight stop in Amsterdam. That is now just 6 hrs on Tuesday as we now go to Zeebrugge first on Monday instead of on Tuesday. I appreciate that its a technical issue and P & O have to change the cruise length to get Oriana back on schedule however the highlight of this short cruise is now missing.. I really do not understand why we could not have stayed on the original routing and at least had all day in Amsterdam on Monday as we should have.

We are a group celebrating milestone birthdays and quite frankly the whole thing is now ruined for us before we even embark.

The whole thing has been handled poorly so far and we still have no clue about embarkation times as emailis different from what was said on phone.

Wont be booking again!

Serendipity. No, we drove to MIA from FLL & it was at security at 3pm Eastern time when we opened the bag to remove it for the scanner that we realised where it still was, so no it wasn't the middle of the night. I stated that I phoned HAL (SEA) then & then called their UK office following day.

As for saying no one in an airline reservations could help either, I am not sure how long ago you retired but most airlines of any worth answer 24/7 & can access a huge amount of information and forward you, email for you or supply you with a number. Maybe HAL should make sure that res have the ships numbers??

I have never seen any ships numbers anywhere and never been supplied with one.

I have just looked over all the emailed information and no...nothing! Only a telephone number for critical emergencies which is a 1-800 number.

Who knows maybe it will turn up in a year but no, lost and found do not have it!

Mtn2Sea Thank you and you are so right as its lack of customer service with so many companies that drives people away when companies should be working hard to retain the customers they already have.

Serendipity as you say airlines etc have SOME staff to answer over weekends not no one as HAL!!!! And it was not left in a public place where it could be easily stolen like your camera was but in a locked suite so your comparison is extremely poor. I do not hold HAL responsible for the unbacked up work but just pointing out that to say "claim on in your insurance" is missing the point as its the laptop we wanted back not the cash for a new one.

Thank you for your comments nana51 but this is not my first post but my 66th and the first one Ive ever written as a complaint and yes I have written too.

We sailed on the Eurodam last month (7th Dec departure)and on disembarkation day we mistakenly left our laptop on top of the safe in our suite. We only discovered it was missing from our trolley bag when we reached security at MIA about 5 hours later (the bag had not been out of our sight).

I immediately called HAL only to be told that as it was a Sunday no one could help me & just to send an email!!!! I find it amazing that there is no one at all you can speak to over weekends if you have a problem after disembarkation & I am stunned that there was no way a message to the ship could be sent!

I sent an email then called their UK office once we landed the following morning but sadly the laptop has not turned up. We appreciate that we should not have forgotten it but shocked that it has not been handed in. It was in the tiny gap between the safe and shelf, not exactly a public area!

The total lack of concern and pathetic email reply has not exactly endeared HAL to us and in fact I had a better reply from the stinging comments about it that I put on the survey. It is not so much the value of the laptop HAL just said claim on your insurance) but all the work my husband had been doing on t during the cruise that he had not had time to back up and having to change a huge amount of account information.

We had paid a future cruise deposit for yet another cruise but we have decided not to cruise again with HAL as are severely disappointed in their attitude.