TonyE

The good thing about this is, we all know NCL reads this board. The squeeky wheel gets the grease. Consumer wrath, CC hater, whatever people are labeled, if not for making it clear this is a problem in the eyes of the consumer, the company may never take measures to correct it.

 

When people (not you...you've been pretty fair) are always so quick to defend a major corporation every time something goes wrong, it is a disservice to future customers and perhaps the company themselves.

Couldn't agree more. The NCL fan club, who seem to think the sun shines out of the blunt end of any NCL ship, do the consumer and NCL no favours. A customer complaint is a chance to improve. It's the ones that don't complain and walk away that a Company really needs to worry about.

Bottom line on the queues, after 5 variations, seems to be boarding cruisers in Cozumel triggers extra immigration checks and long delays. If the pirates at NCL think they can get away with this then they'll keep doing it and bugger the customer.

Mind you I'm pleased to see that quality of NCL customer service on shore is totally consistent with that on the Dawn - congratulations to the Quality Manager. They offered to get back to me on Monday. Yet still no reply. Am I surprised.

For the benefit of the NCL fan club, who seem to think that the sun shines out of the blunt end of any NCL ship, along with those commentators who were not even there but seem to know better, and the avoidance of any doubt, we were there the whole time during this shambolic drill, paying attention. No demonstration was given. I actually felt quite sorry for the guy with the microphone as he looked scared to death and had probably been thrown in at the deep end. At the end we asked about it and his answer was it's on TV.

Fortunately the **** didn't hit the fan or else this could have cost lives. In a emergency there would be enough chaos without this.

If NCL can't be bothered with the fundamentals of basic safety and even get this right why should I expect them to be bothered about much else. As was clearly demonstrated throughout the cruise.

:mad:

Life Jacket

My understanding is that SOLAS Chapter III, Regulation 19, 2.2 states

that:

“On a ship engaged on a voyage where passengers are scheduled to be on board for more than 24 hours, musters of all passengers shall take place within 24 ours after their embarkation. Passengers shall be instructed in the use of the lifejackets and action to take in emergency.”

At our muster drill on the Norwegian Dawn in the Venetian Restaurant on the 1st December 2013 no “instruction in the use of lifejackets” was given. As this is an infringement of Solas regulations can they be prosecuted / punished in some way. If so does anyone know how?

Ode To Norwegian Dawn Cruise (NCL) The No Consideration Line

:mad::mad::mad::mad:

Once a year we go on a cruise,

After all what have we got to loose.

Well this time it seems we’ve wasted our time and our money,

Queue for everything, problems galore, no interest in fixing them really isn’t funny.

So here’s my list of NCL terror,

Hopefully it’ll stop others making the same error.

3.5 hours queuing in the grueling sun to get on board,

You’d think some shade and water they could afford.

Despite an empty air conditioned port terminal with plenty of seats,

A thousand and one excuses from jobs-worth’s we do meet.

Once on board we have our muster drill let’s hope they’ll hack it,

Alas not even a demonstration of how to put on a lifejacket.

The excitement mounts as we dock at our first port,

Queue, queue, queue for 28 minutes by now I’m totally distraught.

We’re not even being tendered off,

But by now I’m totally brassed off.

Staff from all over the World who seem to speak good English,

Pity they don’t understand my wish.

Like talking to an Indian call centre you ask them a simple question,

But from the glazed look in their eyes you just know there’s no comprehension.

No hot water so it’s cold shave, cold shower most nights,

You’d think after complaining 5 times they’d manage to get it right.

Fridge leaks water all over the floor,

Never mind we can soak it up with towels galore.

Now I know it’s only a minor irritation,

But soup spoons for breakfast is just yet another frustration.

Room service is terribly slow I fear,

Takes only an hour for a pot of tea to appear.

Queue, queue, queue is the daily refrain,

Queue to get on, queue to get off, queue for dinner, queue for guest services, queue to queue just drives me insane.

Room service have the memory of a goldfish with Alzheimer’s disease,

They seem to forget your requests with such ease.

We’ll get back to you sir is the constant reply,

Don’t hold you breathe they’ll get back when you see pigs fly.

Plenty of deck chairs they have got,

But the German towel fairies come out every night and nail their towels to “THEIR” favourite chair spot.

A max of 30 minutes towels on chairs is the rule,

It’s not enforced so we don’t get to sit by the pool.

Dinky little security men with shiny sheriff badges make you scoff,

As rather than deal with the problem they fob you off.

Internet manager never there,

Just a vacant desk and chair.

Shower door off its runner results in yet another whinge,

By now it is us that are totally unhinged.

A bill for 7 hours 28 minutes of our time forever lost,

As compensation $836.27 should cover the costs.

So Mr Kevin Sheehan there’s plenty of scope for improvements to make,

May I suggest an undercover cruise you do take.

I wait patiently for your cheque and reply,

Until then farewell and goodbye.

Took 4 hours to board last Sunday. Appalling. Getting off wasn't much better. Just a catalogue of pathetic service. Goodbye NCL.:mad::mad: Never again.