luv2travel90266

I sent a question stating I loved the onboard but their shoreside reps continue to disappoint. Let’s see if she adresses the question. 

I’ll be on Pursuut in September. Onboard service continues to be great. The back office on land continues to be a disaster. It took me two months to get my OBC for full prepayment under their offer credited to my account. I felt very sorry for my travel agent and all the time that was wasted. They need to get their act together.

They also do the same for anniversaries!

Thanks Grandma. I guess I found this funnier than most members on this forum. You are the only one that laughed so both of our sense of humor is warped.   

On a Facebook board. Had to share it. Just too funny. 

Spin the wheel and perhaps we can win tomorrow?

Per my travel agent Azamara acknowledges their mistake on not applying the paid in full discount but now they have added a balance due to a completely paid off cruise. My TA continues to make calls with AZA moving the file to a different department. My opinion of the AZA back office is not repeatable to the audience of this roll call.

Not correct. I have a travel agent who I have used for Decades. The conversations were well documented between the agent and Azamara staff who "passes the buck" . The conversation ends with "I will contact the department who can do this and will call you next week" Result is silence!  

How much simpler can it be? Travel agent contacts Azamara 9 in January 8 months ahead of cruise, indicates her client wishes to take advantage of the 5% OBC for full payment, my card is charged and I receive a new invoice showing zero balance. 

Like others I now have my air, booking for cars and hotels before and after the cruise after hours of research (which I love doing). I won't cancel but why would they wish to lose a repeat client with a history of multiple past cruises on the line? Errors are expected but resolving them efficiently without wasting staff, agent or customer's time is too!

26 minutes ago, cornwellda said:

 

Three  weeks ago the "7 day Iberian Wonders" Suite was bookable on the site for $1266.

As mentioned earlier, you won't find out the fare is bad until it is too late.

Less than a price of an inside cabin? Obvious website error.

Some however are not so obvious like attempting to renege on OBC offers such as the 5% for early payment.  Still fighting that one and will update. The hassle takes the pleasure out of dealing with them. 

Did this trip 2 years ago. My trip notes might give you some suggestions. Enjoy

Icelamd 2022.pdf

Big difference in cost to Azamara for booking a venue for ~600 people plus transportation to and from. Personally I have been fine with the on ship experience.

Don't need the  drama with the shoreside so am now looking at other cruise lines. The value of my time fighting for the 5% OBC due me for the early prepayment (now they advertise 10%) is not a big deal. The lack of consideration, unkept promises and wasted time is unacceptable. Regardless I expect to thoroughly enjoy my trip but will spend my future dollars elsewhere. 

On 4/3/2024 at 6:50 PM, Ballwin Babe said:

How does one tell if an Amazing Evening is planned for our stay in Thessaloniki?  Thanks again...

They have 2 shows. We signed up for the earlier one and will have dinner after. You will find it under excursions on the website

social media should do it but it doesn't appear to work with Azamara. These are complaints listed at the Better Business Bureau website. All appear to have been unanswered by Azamara

https://www.bbb.org/us/fl/miami/profile/cruises/azamara-cruises-0633-92032451/complaints

1 hour ago, Host Jazzbeau said:

2001?

Typo! 2021 was the sale, 3 years ago, RCL to Sycamore Partners. Sycamore has some great brands and are not noted to run their companies into the ground. 

I'm trying to be patient but my travel agent should not have to be doing this extra work because of errors by Azamara. As has been said already by others Azamara was sold during the 1st quarter , 2001. For those thinking of their next cruise booking there are other cruise lines to consider.

I am in a customer service business. It is much less expensive to keep a customer than find a new one. My success has been based on the loyalty of clients pleased with my services. Azamara's brand is being damaged by the lack of attention to their customers. Sycamore Partners are going to lose if they don't correct the issues with Azamara's back office. 

In my case it wasn't the website. Azamara never applied the credit for early payment. Travel gent has great notes of the transaction. Azamara thinks I paid them 6 months early out of the goodness of my heart. 🤣

The back office is still not up to expected standards. I attempted to use my OBC to begin booking excursions. The 5% discount for full prepayment made in January for a September cruise was never credited to my account. Now on my 4th call with my travel agent who has told me that Azamara has said they would get back to her Tuesday. Azamara told my travel agent it would be resolved yesterday. Unbelievable but true!  Keep good records as they aren't. 

I was on the same trip last April. I recall they cancelled the Tito Square Choir performance and substituted traditional dances  which came to the ship. 

To view excursions, log into Azamara.com and click on "upcoming cruises".

Ignore the note "excursions coming soon!"

Click on "Manage my reservation" and scroll down to "excursions" and you will find them listed.

Trip around Iceland included lectures on the history, geography, animals, birds, etc. 

If you have a status with Azamara or a package you might get free or discounted internet and there is free laundry machines on deck 7. With approx 600 aboard priority boarding or deboarding isn't a significant benefit. So 2 free dinners is it. I'll stay wiht a V1 on deck 7 as my choice

I have booked 3 times for V1s on deck 7. Deck 8 gets complaints' about noise from the common areas above. A plus is the laundry is also on deck 7. My wife doesn't like the rock and roll of he sea so that gets us a midship location. 

I received the prepayment offer and accepted it for a September 2024 cruise. The 5% OBC has already been applied and shows on the website, Thought it was a good deal for prepaying the balance just 4 months earlier then required. 

2 hours ago, St Paul Girl said:

What is the number to contact them at? I have 4 different numbers for North America. Suggestions on which number to call tomorrow as they are not open on Sundays. Thanks

Not sure if it works for your area but this is the number I  call from California. 877-816-2917

Still finding that Azamara email responses have limited priority. Better to call. Calls appear to be answered quickly now based upon my own experiences. Good luck!