surfer100
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Posts posted by surfer100
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Thank you for the suggestion to check my Celebrity app re boarding time. I was scheduled for 3 pm, now for noon! I am on the Edge's 8/7 sailing.
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On 2/27/2020 at 12:33 PM, surfer100 said:
Like many, I did not want to get caught in the emerging coronavirus quarantine spider web. So, I called HAL yesterday to explore re-booking options.
Was referred to the 'coronavirus department.' Learned that I could roll my booking into a new cruise, so long as it sailed this year and the current 75% cancellation penalty rate went with it.
I confirmed that the Volendam's Dec 21 Holiday cruise would qualify.
Then called my TA to implement it. When I logged into my HAL account this morning the transatlantic cruise was gone and the holiday cruise was there. So it appears to be a done deal.
HAL earned beaucoup goodwill points IMHO!!
Of course, as always with this type of CC informational post, YMMV and the offer may change tomorrow.
Good luck!
I also wrote by email to HAL to ask that they make rebooking more flexible over coronavirus concernss.
Received this reply:
"Thank you for your recent correspondence with Holland America Line regarding the Coronavirus. We ask that you please call our special line for this issue at 1-800-577-1729. This line is available 7a-5p, Monday-Friday, 8a-5p Saturday and Sunday. All hours are Seattle time (PST)."
Same qualifications as always, YMMV, offers change, and it may not work for you. But may be worth a call to their special line.. Good luck!
(Reposted from the Apr 04 Nieuw Amsterdam Transatlantic thread.)
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I was able to roll my money in this Apr 4 transatlantic to a holiday cruise.
I also wrote emailed to HAL to ask that they make rebooking more flexible over coronavirus concerns.
Received this reply:
"Thank you for your recent correspondence with Holland America Line regarding the Coronavirus. We ask that you please call our special line for this issue at 1-800-577-1729. This line is available 7a-5p, Monday-Friday, 8a-5p Saturday and Sunday. All hours are Seattle time (PST)."
As always with this type of CC informational post, YMMV, and any current offers may change or disappear.
Good luck!
Edge—passenger med emergency delays arrival
in Celebrity Cruises
Posted
I am boarding the 8/7 sailing. My Celebrity app just offered my a new choice of times to arrive at the port. I selected 3:30 pm. But, I am also going to be watching closely since this may well change again.