WILECOY

I haven't seen a C&A booklet for a while now. Are there still ships that do not have electronic discounts on sea pass cards?:confused: Or could the rep be mailing something else (maybe real luggage tags or something else)?

We did AOS Feb last year and I thought we had a coupon book, but maybe not. Will be interesting to see what is sent. I will keep you posted when it arrives.

The saga continues... My credit card company has deemed this a breech of financial information on behalf of Rccl. They are considering the card as compromised. They are in the process of cancelling the card and re issuing a new card. Since this is my only credit card and the card that I use for my business, I now get the fun task of contacting all the companies that I have my card on file to have it changed. I have a system for this and it takes me about 2 hours with the phone calls and forms that need to be handled. Yeah, I probably am over the line asking for something more than a cheap bottle of wine.

I guess that I did not spell out every little detail here, but here is some additional info. I travel a lot. My credit card is linked to my business. I have concerns with Royal Caribbean, a multi billion dollar company messing up like this. Not only did they mistakenly gave me someone elses credit, they did it twice. They even provided me with their name and I didn't even ask. I am baffled on how this could even happen to begin with. The kicker for me was the fact last night they were set to charge my card for $2300. After a while the "supervisor" that I spoke with said they would only charge me $982. Remember the credit they gave me was 747.74 so this is what they should have charged my card to balance it out.

I have spend a fair amount of my time speaking with rccl several times. My cell adds up to 93 minutes over 2 days with them. That does not include the time with the TA or going through the credit card statements to find the errors and dealing with an upset dw that is not worried one of our rooms has been cancelled.

As I was typing this, TA sent me a note saying that her rep is sending a bottle of wine to our room and is kind enough to mail us our c&a discount book to our house instead of waiting to get on board to receive it.

I have the charges reversed so they will be charging your master card today it may not show up on you statement for

A day or 2 the total charge was $747.74.

The error was definitely Royal Caribbean’s mistake not mine. I was on the phone for 1 hour and 10 minutes getting it

Resolved this morning. They basically said if it had been my mistake they would not have done anything.

I asked about an onboard credit but they will not do that. I am going to give my sales rep a call just to see if he can do

Something.

This is really confusing to me. I have had 2 rooms booked on AOS for next month for a year now. Suddenly, last week, my credit card was refunded $747.74. I called my TA and she did not know why. After several calls to RCCL, we found out that someone that we do not know had cancelled their cruise on the same sailing and part of their credit was refunded to my credit card. My booking is ok and we are still on board.

ISSUE; RCCL called me to ask what amount was refunded to my card as well as the date. They claim they don't have a way to look this up (What?) and they want to recharge me that amount. I placed a call to the TA to handle all of this. I also asked the TA if RCCL would do anything for us for this entire mess since the rep that called me said that my TA would have to put in for any onboard credits for the troubles. TA just called me to say RCCL has offered nothing. Am I out of line to being a little upset with RCCL for the mix ups? I would like to also know how some other person could possibly be linked to my credit card? RCCL says they are not sure. Very frustrated at the moment.