wzhao6898

thank you all for the replies, it is definitely a good lesson learned, and I don't have anybody else but myself to blame. I booked the cruise for my mom, who has a Chinese passport and a US visa.

The information on Canadian government web site is confusing, because had she arrived in Vancouver directly from Beijing, and got a cruise to Alaska, she wouldn't have needed a visa (TSV exemption). But she stopped by San Diego first.

I was just hoping NCL would help their customer a little bit more, and according to the customs officer, they've seen this a lot.

Oh, well. Thanks again, and happy sailing.

Hi there,

We are in a situation that we booked a Norwegian Alaska cruise from/back Seattle to avoid getting Canadian visa. But we still got turned away by customs since the ship would sail in Canadian border and stop at Victoria island. We understand that, and should have got the visa ahead of time.

Now, does anybody know if we can get our money, at least some of our money back? A voucher? and if I dispute the charge on my credit card, would it lead to anything.

Thanks for your help in advance, we just need to recoup some of the $2000 lost.

David