Having just returned a few weeks ago from the Quest, I too felt Seaborn has lost its focus on service. It's evident they are short staffed in housekeeping, bar staff and waiters. Staff runs around from venue to venue. They are harried and rushed. It's hard to get water and coffee refiled across all dining venues. Something so simple but very hard to execute on.
Don't expect to be called by your name either. It's clear with the big ship that personalized service is gone. Some of the corporate management really should spend more time on the ships. The service decencies are very evident. I've been a long time Seabourn fan and cheerleader so these shortcomings are sad to experience.
Short review Seabourn Encore
in Seabourn Cruise Line
Posted
Having just returned a few weeks ago from the Quest, I too felt Seaborn has lost its focus on service. It's evident they are short staffed in housekeeping, bar staff and waiters. Staff runs around from venue to venue. They are harried and rushed. It's hard to get water and coffee refiled across all dining venues. Something so simple but very hard to execute on.
Don't expect to be called by your name either. It's clear with the big ship that personalized service is gone. Some of the corporate management really should spend more time on the ships. The service decencies are very evident. I've been a long time Seabourn fan and cheerleader so these shortcomings are sad to experience.
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