Newport55

On our visit to the MDR on the independence, this is what was on the table in the butter container. The head waiter explained that it is margarine. The taste was horrible. I just wonder how sanitary it is and is it intended for multiple guest consumption. 

Submitted a Royal Up request for a Junior Suite on the Odyssey sail date 2 Jan 2022. Request was made 8 December 2021. Kept checking for notification with no response. On ship, day of sailing went to our stateroom and without unpacking in hopes of being upgraded then after the Odyssey was well out to sea, the notification of the unsuccessful bid arrived via email. Makes one wonder how process works in notifying guests. I understand that this is not a guarantee but RCI at least could notify yea or nay 24-48 hrs prior to sail day. 

The diamond plus perk (5 drinks) is a great perk. However be careful in how you use the drinks throughout the day. My wife and I visited the diamond lounge (super place to meet others and share cruise experiences) and ordered one wine and a soda to have later.  Unbeknownst to us later and visiting bar in theater we were told we had exceeded the five drink usage.  In looking back on the app. We discovered that we were charged for the soda as a drink. I feel that an explanation by the server that the soda was a cheaper alternative and could be purchased rather than a drink charge. 

After spending time to select the chosen balcony location on the Brilliance. Royal has swapped out this ship to the Serenade. Both are same size ships. One would think that the change would be easy to accommodate guests on same balcony, but NO. Royal indiscriminately changed previously chosen cabin to a different floor and location. Any recommendations on what can be done?

Brenderlou, no born Scotland, son did go to URI am familiar with RI. 

Nervously waiting for this and 8 Nov (B2B). After having 4 others cancelled, will wait and see. 

Booked on Odyssey OTS and arriving on Friday, 13 Nov 2020 along with Empress and Symphony. Estimated pax count at 14,000.  Seriously RCI who schedules this??

37 Minutes of frustration and no resolution!

After spending a good portion of 2 days trying to navigate the Celebrity site, I decided to take a chance and speak with someone. We have two bookings via TA for April and July 2018 and wanted to verify and start booking process. The CSR (Jessica from the Wichita) call center, was not only snotty but blamed the new website on IT issues, and could not resolve a simple process. Jessica said that a ticket to correct issue may take up to a week to correct. Even the call system is antiquated, the so called "Modern Luxury" that celebrity has coined is suspect. No such thing as luxury, when a CC member has to wait on hold for 14 minutes, after being told it would take 4 minutes, and then the CSR after getting log in member name, password and could not figure out why the issue could not be corrected, and then puts the member on hold for "a minute" and then returns 7 minutes later after speaking with the resolution dept. stating it may take a week to properly correct the issue.