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dancefan8

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Posts posted by dancefan8

  1. 2 hours ago, Mark_T said:

    The choice was relatively easy, option 1.

     

    I think that APT are being realistic, the current surge of water will not last much longer without more rain and we need these levels in about two weeks time which is certainly not guaranteed.

     

    Shifting the cruise to next year could just be a repeat of this year.

     

    A refund at this point just gives us last years money and next years prices with little ability to do anything better right now.

     

    So on balance continuing is best I think, but it shows the quality and professionalism of ATP that they gave us all three options 10 days out...

    Well, we shall see you on board Mark! 

  2. 41 minutes ago, Mark_T said:

    Letters are going out to UK APT passengers on the 10th November sailing as I type this.

     

    They explain that although the water levels have improved and right now the entire Amsterdam-Budapest route is open, that could change between now and the cruise itself.

     

    So they are offering three alternatives.

     

    1. Stay booked on the cruise and accept that if necessary they will offer an alternative extended cruise around the Netherlands, Belgium and Germany followed by the use of hotels/coaches in Vienna/Budapest and they will also give a voucher equal to 20% of the current cruise cost to be used on a booking with APT within the next 2 years.

     

    2. Even swap with a booking for 2019 in Oct/Nov subject only to availability of the same cabin grade (.. and airfare class where appropriate)

     

    3. Full refund with the option to keep the air travel that has already been booked if you prefer (at a cost).

     

    Hard to complain about the open approach they are taking, especially when compared to some other cruise lines we've been hearing about on here...

     

     

    We received this from our TA too. We have decided to go with Option 1 and keep our fingers crossed lol.

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