pausulli

Hi.  Our cruise was cancelled by SS around April 21st and we received our full refund this past Saturday.  I was really surprised it came that quickly.  It went back on to our CC.  We had booked directly with SS so maybe that is why it was faster.  We were very excited to see it come in.

3 hours ago, spinnaker2 said:

NJ

We cancelled 15 of March.

Thanks for the update.  So about 45 days.  They told me to expect 30 to 45 days.  I will be fine with that.  Even 60 as long as it shows up.  

Our cruise on May 23rd is canceled.  My agent finally told me he would take care of the request for the refund for me after trying to convince me multiple times to take the 25% FCC upgrade.  He said that you would get the refund 30 days after the accounting department had fulfilled the request but that are very backed up.  I am not expecting it to be refunded within 30 days of today.  I am thinking we will be lucky with 60.  I am just glad it is finally canceled and that we can get a refund.  

Yes that is what we have.

On 4/15/2020 at 9:22 AM, iamtrustworthy said:

Hi pausulli,

 

If you live in the USA, which policy did you buy?

 

Steve Dasseos

We bought it through AIG not SS.  I guess I will just try to call them directly once I know what we are going to do if our cruise gets cancelled.  Thanks.

No I meant a refund of what I paid for the travel insurance.  Thanks.

Hi I have a question for you more seasoned cruisers.  We bought travel insurance for our cruise which is probably going to get canceled very soon as it is in May.  Do any of you know if the insurance company will refund your money if the cruise line cancels your cruise?  Or will they give you a credit to use towards another cruise you might book?  Thanks.

Lisichka thanks for the great info very helpful we are leaving on Wednesday heading to Vancouver to sail. This will be our third trip and we are very active. If you are going to Denali definitely take hiking boots that are waterproof. I have had a pair of Vasque boots for over 8 years and they are so comfortable and warm. I am very cold natured person so lots of layers is my recommendation and I am never caught without gloves.

Glacier Brewhouse. The halibut is so good!

I had the exact same question as our flight doesn't leave until 8:30. We have been to Anchorage a couple of times so really not wanting to tour just walk around and eat at our favorite place. Did you find that you can just leave the luggage at the Captain Hook Hotel and then they transport you to the airport when you arrived back from your cruise? We are leaving later this month so would be helpful to know that we can leave our luggage somewhere. Thanks.

We are doing that route this September. I have booked some excursions with Shoretrips you may want to check them out. I also looking at Bear Creek Outfitters for an excursion in Juneau.

Thank you Lyn. Cruise line already sent over the cancellation letter. Hope my MIL is ok too.

This is a very informative topic. My husband and I were scheduled to leave on a cruise Saturday that we just had to cancel as my husband's mother has just been sent to the hospital extremely ill and his father is too ill to care for her so we need to be here to take care of them with no other relatives around. This seems to be covered in the trip insurance we bought. I assume we will just need statements from her physician and the hospital for the claim? Glad we bought the insurance now.

I can't through on their phone lines either. Are they still in business

I am glad you posted this as we will be going on our first Azamara cruise in September. Does anyone know if they provide transportation to the towns from the ship? I assume at least tenders to the dock? I prefer to do private excursions or find a couple of others who might want to join in to save on the cost.

Sandi thanks so much for all of the information it is great. We are cruising in Sept. Do you know if you can bring local wine back on-board to drink in your cabin? I always like to try to local vineyards when we are traveling.