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Ereggae

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Posts posted by Ereggae

  1. Is there a way to have folios for both passengers combined prior to the cruise into one running invoice to avoid issues, especially since we have a lot of onboard cedit.  Would not like one person having a discrepancy over the other.  Took me all cruise last time to get issues resolved as the lines at Guest Services were very long.  This was after the Premier package was implemented so everyone that upgraded had problems as the shoreside and onboard systems were not in sync.  I had to wait almost a month to get a check refund.  On board accounting is horrible and despite numerous complaints they have done nothing to fix it.

  2. Warning:  I did this on a prior cruise and the Premier Package was not recognized upon boarding.  One of us could not board as the medallion did not work.  After they allowed us to board and after we got our WiFi connected, or so we thought, we went to Alfredo's for lunch.  We ordered drinks and waited over two overs to be served.  By the time we got back to the room charges were hitting our account for the drinks.  We went back to the restaurant and they had no explanation.  This happened several times throughout the cruise so many wasted hours were spent at Guest Services getting the charges removed.  Finally, make sure the bartender is giving you what you paid for.  For example, the wine bars will have premier wines but the normal bars may not so you never know for sure what you are getting.  Please carefully monitor your onboard account and be sure to resolve all issues before leaving the ship.

  3. You can call the Enhancement Team to upgrade in advance of the cruise.  That number is 800-722-5941.  Your Sea Pass will have the proper information coded on it from the start.  Same applies to WiFi if you need to upgrade that as well.  You cannot upgrade online as you will be charged the full price.

  4. Celebrity's phone system is the worst.  I have waited over 2 1/2 hours and what annoyed me was that the representative was clueless.  Their website is a hot mess as well.  They have a live chat option but as soon as you click on it and start typing it disappears.  Princess has all these lines beat.  Their website and Live Chat is more efficient.  Same long wait, however, unless you call at 9:00 am on the dot EST.

    • Like 1
  5. I booked a cruise on October 26th and today it is almost $800 more than what I paid.  Keep doing your research and check pricing periodically.  I do not trust "sales" as they manipulate the perks in some way to make it seem like a sale, when in fact it is not.

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  6. I am very meticulous when I book online.  I double-check, triple-check and until it is fixed to my liking I keep bothering them.  Case in point, I recently booked a Sky Suite, but only because of the discounts, but the perks I am entitled to were not individually listed, all it said was Retreat.  The last thing I need is to go on the ship and being told I have nothing.  I called several times until each item was itemized on the invoice and had them resend it.  Another problem was that each time I logged in the price of my cruise changed.  When they checked the system, a couple items from the itemized list was missing.  It is now all good and I have everything in writing and will definitely take that invoice with me.  I personally like the all included option.

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