Telopea

My beef with Uniworld is also that they don't reply.

I reviewed Uniworld on Feefo the link Uniworld sends to receive a review. Someone wrote saying they would contact me about my complaint and 12 weeks later not a word.

Last week I emailed Arnelle Kendall who has some superior title for client relations...Nothing so far.

What is my problem? It is the lack of compensation for a cancelled river cruise.

We were in Europe when notified by our travel agent in Sydney Australia that the low water in The Danube meant our cruise could not go ahead. We had arrangements made for Budapest for the days before the cruise so continued there. It was also a cheaper way of filling in time before we flew to Bordeaux for the substitute cruise.

In total we spent more than $5000 in additional expenses from changing international fares, extra days required in Budapest and Bordeaux and the internal flights from Budapest to Bordeaux.

What was Uniworld's offer?

Take another river cruise and then something from another of their companies (TTC) and they would put $2000 towards the latter.

Well there is no way my husband will travel with Uniworld again but we have taken 16 Insight coach tours in the past and have booked and paid for a 28 day Scandinavian tour with Insight later this year.

So TTC will not give us anything. An offer to pay for our options on the Scandinavian tour would be acceptable as they can hardly pay $2000 to the Insight tour as we have paid in full.

Question: Is it compensation if you have to do another cruise before they give you something towards another of their products?

Funny way of compensating...only so they get more out of it.

And by the way our River Royale had the dirtiest shower recess I have seen in any hotel/motel/ cabin anywhere.

There was mould in most of the grout and  on the ceiling and the tiles were stained a dirty yellow.

I have photos on Instagram #katfisha2017 if you want to check.

Altogether I would say Uniworld does not have good client relations and certainly don't try for compensation because you won't get any.