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greenlakesteve

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Posts posted by greenlakesteve

  1. On 9/5/2020 at 4:08 PM, Maebers said:

    I sent email to the CEO but it got passed to Tanji and she did it all up for me. 

     ConciergeTanji@celebrity.com


    It WORKED.......YEA!

    I have always had a philosophy regarding the airlines and now I have the same philosophy about he cruise lines.  That is if you get an answer you don’t like or can’t live with......call back again and again and again until you finally get to someone willing to go the extra mile for you.

     

    Thanks for your advice!

  2. On 6/27/2020 at 8:00 PM, Maebers said:

    Hi Msteg,

    I'm on the same cruise, Hawaii to Australia 2020.  After two called made to Celebrity saying No, I contacted the Ceo of celebrity and it got done, now I'm on the 2021 sailing.

     

    im having the same difficulty. Did you contact the ceo by email or by phone?

    can you share any other details please?

     

    steven dot eckstein at gmail dot com
     

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