sydgal

When my cruise on Queen Elizabeth was cancelled the day before sailing on March 15 2020 we had just arrived in Sydney by air. Cunard sent an email which said some one would contact us with hotel and new flights home. Never got the call. We had to arrange flights home and we sent Cunard an invoice for all out of pocket expenses for flights car travel for 600 kilometres car parking in Brisbane and meals for 24 hours before our flight to Brisbane. Cunard paid the lot as well as a full refund. It took 10 weeks to be paid. My advice to everyone is to claim for everything. It was Cunard’s mechanical fault and you should not be out of pocket

Just received email for cruises offering $1000 OBC per cabin. 9 nights South Pacific April ex Sydney $500 pp. so free cruise really. Inside cabin 

Don’t laugh but I won a $500 jackpot at bingo this morning with 35.

Can you get someone else to go with you and do a name change?

I got off the Queen Mary 2 after 3 weeks and thought it a good idea to get the train home. Had to drag the 2 large suitcases and assorted bags up to Martin Place as the Quay  station was closed. Never again.

You will drag your luggage around to the station, purchase tickets or use a credit card at turnstiles, then catch the train to Central ,get off , drag your luggage to the intercity platforms and wait for the train to Kiama. Check timetables as it could be a long day.

Beautiful desserts on Coral Princess

I am cruising 10 Nov on Coral Princess, RAT is self administered and results photographed with ID and date /time and has to be available for checkin if asked for. Unless you are on an enhanced cruise a supervised test is not required

In Australia, all you need is RAT completed within 24 hours of sailing. There is a chemist at Circular Quay that has the tests for purchase

Got an email today from P O offering $1 deposits on cruises on Dawn and Aria for next year to South Pacific and NZ

I got an email from Princess cruises last week headed past passenger exclusive and under deal hub.It says offers are available to residents of Australia and NZ only. The cruises were for Jan and Feb 2021 on Regal and Sapphire

Princess is now selling cruises in Australia and NZ but only to residents of Australia and NZ. International travel is not recommended and overseas passengers must quarantine for 14 days at their own cost. Can’t see cruising resuming any time soon.

😍

Great news. Thanks Cunard. Now the only thing left is to restart the cruises.

Airfare cancellation costs of $800 refunded by cheque,  received today. Waited 5 months. My cruise was 15 March Diamond Princess. Passengers on this cancelled cruise only received 25% fcc and full refund which was received within 2 weeks of cancellation in February.

Good luck to all those still waiting for refunds. Cunard took 3 months to refund fares and out of pocket expenses for my cruise booked after Diamond Princess was cancelled. That cruise was cancelled the day before departure.

14 hours ago, resordanis said:

Finally received our refund today for our cancelled 15th March QE cruise. Now just waiting for our out of pocket expenses. 

Good news resordanis.

1 hour ago, ozbrian said:

Thanks. Those dates are exactly the same as my dates. Isn't it amazing that one TA can do the refund a week after receiving the cheque from Cunard and others quote "up to 66 days".

Did Cunard advise you that they had processed your claim and sent the cheque to the TA? Maybe other TA's have received cheques and are sitting on them. . .

 I have had zero contact with  Cunard since this saga began. The TA has had a couple of emails about the refunds. My TA is in a country town and is able to give faster turnaround. I am still waiting for the call from customer care on cancellation day offering all sorts of assistance as per their emails.

Maggie

I

My TA got the cheque last Tuesday and had to wait for it to clear. She put the funds in my account this morning and they credited straight away.

My cruise was the Queen Elizabeth 15 March cancelled on the 14 March. Refund requested by TA on 16 March and cheque received on 23 June.

My TA has been terrific in chasing up the fare and out of pocket expenses which were paid in full.

Travel agent deposited cash in my account this morning. Hope every one else airing for refunds gets there’s soon.

Refund cheque received by our travel agent this morning. Requested refund 16 March, so 3 months 8 days waiting time.

Cruise was 15 March QE 11 night New Zealand.

so for the Aussies good news the refunds are coming.

5 hours ago, bazzaw said:

That is interesting as I see that you are in Australia. I have been thinking that maybe this situation was only for UK. However I will only beleive it when I see/hear of the first one. I know of nobody in Australia who has received a refund of their fare from Cunard

I used TA and paid by debit card and paid $400 for upgrade by credit card a few days later. TA requested refund of fare and out of pocket expenses on Monday 16 March. On 21 st April Cunard requested that we file a claim with insurance first and then requested we lodge the online refund form for the fare. TA informed them by email that insurance would not cover pandemic and they agreed to pay claim. Cheque received for out of pocket expenses on Tuesday. The online form was not relevant to our voyage as it stated that it was for 16 March onwards voyages. TA filled it in anyway and submitted it.

No refund yet for fare.

58 minutes ago, Edithclara said:

Did your TA say you'd get your cruise refund by cheque directly from Cunard? If yes, did you do anything special to get them to send the cheque directly to you?

The email from Cunard to TA said that Cunard would send cheque directly to passenger.

My TA always sends all emails from Cunard to me for my information. I did nothing special to get a direct cheque.

1 hour ago, jland said:

Imagine how the pigeon feels trying to get to OZ. Seems Cunard are only refunding people in the UK. Bazzaw and I will be waiting forever at this rate. Can anybody tell me the Cunard number in the UK you are calling. Thank you.

Bank cheque received this morning was from Carnival Australia ANZ account.

Cunard said in their last email to my TA that refund cheque will be sent direct to passengers and not TA.

Received refund cheque this morning for all out of pocket expenses incurred going to Sydney for cruise that was cancelled 24 hours prior to departure. Have not received refund of voyage fare requested 16 March. Cruise was QE 15 March  in PG2.

On 5/13/2020 at 5:01 PM, resordanis said:

Well I would like to thank Sydgal for telling me I should claim. . Just received an email from Cunard saying they have approved my out of pocket claim for our cancelled cruise. Payment will take 60 days but I will receive a cheque. Hopefully a refund for the cruise will happen soon too!

Good news Resordanis, I am pleased that the claim was approved. We are nearing 60 days and still no refund cheque in the mail. I am also waiting for refund from Princess for cancellation fees for flights to Japan. Now have been waiting 90 days.

Hope all the other Aussies on CC have claimed all out of pocket expenses for the cancelled QE voyage cancelled on 14 March