brownianr

As I stated in an earlier post this is not a U.K. problem. I live in the US and we are also experiencing these issues with the system. So I think we can take discrimination against U.K. citizens off the table. Read some of the other boards.

 

 

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Until your comments I was not aware of U.S problems with the website I was only aware of U.K problems because Royal admitted it.

I probably missed the point as well, especially after you playing the discrimination card in your OP. I don´t see anyone discriminated here, that´s totally ridiculous.

 

 

If it´s your point to inform people that´s fine, but could certainly have been done without your rant.

 

 

So what´s your point? If you don´t like how they do business follow your own advice and take your business elsewhere. I highly doubt you´ll be missed.

Discrimination is the practice of treating one person or group of people less fairly or less well than other people or groups.

Therefore Royal Caribbean being fully aware of this problem and failing to repair or make U.K clients aware of the issue are discriminating. Even travel agents when making a booking on their system cannot get the availability of the cruise.

I do not know where you live, I suspect it is not the U.K.

So you couldn't book a cruise, which is bad and a justifiable complaint

 

But to then go on to complain that GS's are all sold out is ridiculous. Other people booked them first. What do you want them to do ? Build you a special GS for this sailing ?

 

They've sold them all already. Why are they going to meet you half way on the price?

You missed the point.

There does seem to be a serious problem here that it is good to be aware of - going on to the UK site and searching for explorer trips next October only reveals 1 trip, an 11 night on the 27th. The 21-night trip on the 5th simply doesn't exist. I can see it on another travel site though.

 

That's a serious deficiency in Royal's own site! If the OP had not mentioned it I would not know that trip existed. Another example of marvellous IT skills on Royal's site!

 

So for us UKers I think the take home message is that if a trip doesn't show that you were expecting, treat that with some suspicion and phone up, don't leave it and hope!

 

OP, you weren't very clear but is there a pattern to what does/doesn't show? For example is it the length of the trip or itinerary? Or is it just random?

The cruise is part of an itinerary that we are doing around Australia and New Zealand

So you couldn't book a cruise, which is bad and a justifiable complaint

 

But to then go on to complain that GS's are all sold out is ridiculous. Other people booked them first. What do you want them to do ? Build you a special GS for this sailing ?

 

They've sold them all already. Why are they going to meet you half way on the price?

You missed the point. Had there been a small message on the web page about the issue, then this problem would not have arisen. I had been checking for some considerable time. I (wrongly) assumed that the cruise was not yet available. Even the next Cruise sales manager on board Navigator said Royal Caribbean could have sorted this better. This was also stated by Miami office in the phone call

If you didn't want to pay for an OS you didn't have to. I am sure there were other cabins available. No one said you had to book it. That was your choice. If you didn't like it you should gave tried to resolve before booking.

Did try to resolve. Booking was placed on 48 hour hold. Contacted travel agent and also emailed Miami, received email before booking that's how I found out problem with website.

Wow, I didn't know RCI were holding a gun to customer's heads and making them book.

You completely missed the point:o

Off ship for 8.00'a.m. Hotel by 9. Then Afternoon games followed by closing ceremony:D

Be advised there is an I.T. problem which Royal Caribbean are aware of but there is no timescale to fix it. The issue prevents U.K. clients from booking certain cruises. Only found out about it on our last cruise. Navigator of the seas 14th June. Had been trying to book this cruise some months previous. Went on website at least once per day. Then tried to book with Next Cruises literally just after we boarded. Tried to book Grand Suite on Explorer of the Seas "Transpacific" 5th October 2018. All sold out. Had to purchase Owners Suite costing £2500 more. Complained to Miami, that felt discriminated against due to US and UK market differences. Received a reply which stated in paragraph 2, they are aware of this problem but cannot say when it will be fixed. even spoke to Next Cruise manager, who said they could put a simple message on the webpage. By knowing they have the problem and doing nothing to make U.K clients aware they are discriminating. A simple message on web page advising of this issue, clients could then contact the call centre, who have access to ALL CRUISES. Even my travel agent was not aware of this issue, she is now contacting all other agencies to make aware. (Have forwarded her the email from Royal Caribbean confirming this). Miami office rung me last week, all they were prepared to offer was an extra $200 onboard credit or a "Specialist Meal with a bottle of wine.

They could have met halfway the price difference. Have been "Loyal to Royal" for many years, do not feel loyal now.

Have to take this cruise as it is the only departure date that fits in with our itinerary to be in Australia for the Invictus Games 2018. Otherwise I would willingly lose the deposit and take my custom elsewhere.:mad:

Thanks for nothing Royal Caribbean.