kerrville cruiser
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remuneration for an extremely bad cruise
in Holland America Line
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We sailed on HAL (Zuiderdam) to the Panama Canal for her 73rd and my 75th birthday celebration. Bad choice! We boarded, went to our suite, and determined that the air conditioning was not working. I notified the front desk and was told it would be fixed "soon." "Soon" never happened so we spent ten days in a hot and humid suite.
I am convinced that HAL boarded us and other passengers knowing full well that the a/c was out.We were told that three decks were affected for the entire cruise.
We were given $600 shipboard credit on the last day of the cruise, which we accepted as a cash payment. We have since been notified that we will each receive future cruise credit of $550 each. I find this remuneration to be well under what we should receive.
Has anyone out there had such an experience in the past and, if so, what was the final outcome. Thanks. I plan on sending another email to them after I talk further with my travel agent.