faith1118

Awesome!! Thanks so much for the info Ashland!!!

Hi, I am sailing on Freedom out of San Juan next summer and I would like to do this too and was wondering how the lines are getting back to the ship if we get off to explore. Ubers or taxis can pick us up at the dock correct? Is there a separate line for passengers already checked in, or would we have to wait in line with those still wanting to check in? It will be my first time with RCCL and sailing out of San Juan, so just trying to figure it out. Thanks!

We are booked in js 1406...just wondering if there was noise issues from windjammer above. Thanks!

I was venting which is why I wrote so much. This is my first time venting on a forum, so I just went with it. If I ever need to vent again, i won't give a play by play. When I talked to the TA, I asked directed and to the point questions, so that wasn't it. It helped me move on, so it was worth it. Thanks to those that gave good advice.

Yeah, my sister said its a good thing we figured out early not to use them. Probaby will file a complaint with the consumer boards later on. I've moved on to another TA. Thanks for the advice and letting me vent

I just booked on a cruise Monday for a cruise next year with a TA that got great reviews and my sister and i chose to book with the same TA, but we had separate bookings. We went with a refundable deposit room in case there were price drops. We booked on the same day and everything was fine and we even told each other that we liked him a lot.

The next day, Tuesday, we started thinking about switching to a bigger suite so I emailed him asking him about the price for a bigger suite and whether or not he knew the balconies connected. I received several emails from him on Wednesday, but they were all ads for $1 deposit for cruises and other cruise deals and on Thursday, my sister was concerned that we had still not heard from him.

Thursday afternoon I called him because my sister said she had a price drop on her room and since she lost her voice, I called. He did not answer and I left a message, but by then my sister was upset that we could not get a hold of him after booking and decided to cancel her reservation with him since time is of the essence when doing price drops, and she booked with another agency that honored the price drop price she found. He called me about 15 minutes later with information on my price drop and he said it wouldn't save me any money for the price drop, so we didn't change anything. I asked him if he had received my email I sent on Tuesday and he said he would take a look and email me the response. I called my sister after and told her he called, but she had already cancelled. A couple hours later, I got an email from him asking if my sister cancelled and if I would still be traveling, to which I told him yes I would. (He did not answer my question that I wrote to him on Tuesday in that email, but maybe it was because he thought my sister had cancelled, so he didn't need to, so I gave up on getting my question answered). An hour later he emailed me and asked me if she had a better quote. Since she did because she saw a price drop they didn't match, I answered him yes, but that I would like to stay with them.

Friday, the next morning, I got an email from him saying essentially that even though she got a better price, it didn't match the service and quality that he provided and not everything should be looked at in monetary value, and then he recused himself from being my TA also. I was fine with that, because if he was upset my sister went with another company, I didn't want him to give me bad service. I figured that he would transfer me to another agent in their company. 3 hours after I received that email that said he wasn't my TA anymore, I got a confirmation cancel cruise email from their company. Naturally I was shocked because I had written him twice that I wanted to stay with them and I said nothing about wanting to cancel my cruise. I quickly called up the TA my sister had booked with because I didn't want to stay with that company if they treated me that way and luckily she was able to get me the same deal from the day before. I wanted the same room that I was booked in before but she said that they hadn't cancelled that room with the cruise line yet, so I had to call them.

So I called them (a different agent, I didnt want to talk to the one that recused himself as my TA) and asked to speak to a supervisor, but of course they were all busy. So I talked to the person answering the phone and said I never said I wanted to cancel and I wrote twice that I didn't want to cancel and didn't know why they cancelled my reservation, but I said I for sure wanted to cancel now because I didn't trust them and felt like they didn't treat me well as a customer. He said they could reinstate my reservation and I told him definitely not, I just wanted to cancel my reservation through the cruise line. He said he would have to talk to my original booking agent about what happened because he said usually they cancel with the cruise line first, then their accounting dept, but this time he cancelled with the accounting dept first, and hadn't cancelled with the cruise line. He asked if I wanted a supervisor to call me back and I said yes. After an hour, I saw that my cruise with still listed in my cruise planner and I called them again, but there was no answer. After another half hour, I saw that it was still not cancelled, so I called them again and asked to speak to a supervisor or the person I was just talking to. They were both on the phone, of course, so could not talk to me, so I asked if she could check my reservation was cancelled thru the cruise line and she said finally that it was. And I checked and it finally got cancelled, and luckily I got the room I wanted with my new TA.

Sorry for the long rant, but has this happened with anyone else? I don't know why he would cancel my reservation if I told him I wanted to stay with them, other then the fact that he was upset my sister cancelled, but we are 2 different people and had different reservations. I would like to write about my experience to warn people that they are good at booking but not great after, but am worried if I post a negative review or file a complaint that they will do something with my new booking. Since I don't cruise until next year, when should I write about this? Suggestions?

Does anybody know if the junior suite balcony for rooms 1406 and 1706 on deck 10 aft connect on freedom of the seas? I know the rooms connect with the balcony on each side, but we would like to book 2 jr suites, and we are hoping the balconies connect. Thanks

Hi, I'm thinking about booking rm 1706 (aft jr suite) on the freedom and read about the noise in the mornings...my parents are older so they may nap in the afternoons...would there be noise during this time since the windjammer would probably be open around their nap time (2 - 4 pm)? This would probably only be for sea days. Thanks

Thanks princteon...thats good to know...I thought the hike was 3-4 miles, so maybe i'll cut out the hike then. Thanks for the help

I was planning on renting a golf cart for an hr, having lunch, then taking the trolley back up to wrigley botanical garden and doing the garden to sky hike, and having some time to wander around the shops. Is this all doable if we are at port from 7:30 - 4:30? We are planning on taking one of the early tenders off the ship. About how long is the garden to sky hike and how strenuous? Thanks!

Anybody know if the new menus are on the Imagination yet? I'm sailing in January so...fingers crossed

Any updates to this? I'm a Carnival newbie going on my first cruise in February on the 4 day Baja cruise out of Long Beach and I've heard mostly bad things...i've heard the guys burger, and brunch, and escargot were good and thats about it, so any other suggestions?

Figured it out...the one I copied and pasted from was spelled wrong...jakesnana added an extra n in carnival by mistake ;P

Interesting... maybe I'll try to resend the email. What was the subject that you put on? I put shareholder on board credit. Thanks

Hi, I just tried that email and I received a message from my google account that it was undeliverable and that they would try for 20 more hours to deliver it. Has anyone else had this happen? I copy and pasted guestadmin@carnival.com from this site.

Thanks skywalker! I play myvegas which is a facebook game and I actually have never spent any money on it...i was just very lucky to be on the game at the right time when they released the cruise and luckily i had enough points. I've accumulated them for over a year, but they were worth it! :) I would also like to know how much on the cruise casino you have to gamble to get a free cruise ;P

I have the same question as the previous poster. I have a free 4 night Myvegas cruise and I wanted to get isurance but I'm wondering if I should go with Carnival or get third party insurance and if I get the 3rd party insurance, how much do I put down as the initial trip cost.

Hi, I was trying to decide what month to go to Baja. I was looking at 4 day cruises sailing from LB, and going to Catalina and Ensenada. I was trying to figure out if early November, early December, mid January, February, March, or July was the best time to go. Any input? Thanks

Quick question, for those that get cruise insurance...would you get it from carnival or would you get from an outside company and how would it work if we got the free cruise? I am adding a 3rd person so I would like that covered and wondering what would happen with our fares if we did have to cancel. My grandmother has not been feeling well lately (she is not going on the cruise) so I would like insurance just in case something happens. Thanks!

Thanks for the updates...keep them coming :) I'm excited to be boarding on June 18th for the rome to barcelona leg!! Question, do I need bug spray for this cruise? Mosquitos love me :P

Great! Thanks for all the helpful info :)

Oh, bummer :( Thanks Paul. If I decide not to prepay and to get the internet package on the ship, can I charge it to my onboard account to use my OBC that way?

Hi, I am going to be sailing on the Royal Princess in June and was thinking about prepaying for the $69 120 minutes internet package beforehand so I can get some extra minutes. I was looking to buy it today but it wanted me to enter my credit card information. I was hoping to use my OBC as I have $150 to use - $100 for having stock and $50 for using my FCC. Is this possible to not have them charge my CC, or do I have to buy it on the ship to use my OBC? Thanks!

Hi, I am interested in doing a tour from Livorno port to cinque terra also. Does anybody have any experience with Nicola Scovenna doing this? I found her on tripadvisor as the top rated tour in Livorno, but the reviews are mostly about Florence, but she does offer a tour to cinque terra

ok, thanks!