HudandPug

http://www.legislation.gov.uk/uksi/1992/3288/regulation/13/made

 

Summary by which and how to make a claim if not resolved.

 

http://www.which.co.uk/consumer-rights/regulation/package-travel-regulations

 

If you withdraw from the holiday contract, or where the organiser cancels the holiday for any reason other than the fault of the consumer, then Regulation 13 gives you the following implied rights:

• to take a substitute package (if available) of equivalent or superior quality
  
• to take a substitute package of lower quality (if available) and to recover from the organiser the difference in price between the price of the package purchased and that of the substitute package
  
• to have the purchase price repaid as soon as possible
  

You would also be entitled to compensation in addition, if appropriate.

For example, kennel fees, clothes bought for the holiday, suntan lotion etc. provided you can show that these costs were genuinely incurred, they could, in principle, be recovered

 

 

 

the rules for UK and the US are different so you need to make sure that NCL UK are on the case(if you booked UK) and aware you will be execising your rights under Package holiday reg13 if not satisfied.

Many thanks, think I may send this to my TA.

Input appreciated on the roll call for this sailing if anyone would like to join

http://boards.cruisecritic.co.uk/showthread.php?p=47410108&posted=1#post47410108

:)

I tried to rearrange the cruise after receiving the email about the delay, i requested to have my booking transferred to the Norwegian Escape, and yesterday (10/08) was told that Norwegian have put all cancel or transfer any bookings on the Epic sailing, so we are in limbo land. I think NCL are having a panic attack at the amount of guests jumping ship, come on Norwegian make your mind up!

 

Dave Jones:confused:

Hi dave

are you on the roll call page because you have a valid point. How many are cancelling I wonder.

Yvonne:confused:

Posting on both having found this one too so people searching may find it. NCL EPIC change -18th October 2015 departure from Southampton delayed to 19th October due to dry dock delay.

Just fired off an email to ours asking again. Trouble is ours is one of those packaged jobbies with hotel stay at the end. Except we are not doing the hotel stay and are flying back on the sunday.

I hope they don't try and repackage the NCL offer to suit them. It would be nice to think they are fighting to get us a better deal not them a bigger commission. Oooooh I am getting cynical in my older age.

Hoping to be pleasantly surprised :)

Yvonne

Yippee the little things are back for the lower ranks of LCV:)

Why would you hand out a glossy if changes (?) are hours/days away?

Left hand-right hand syndrome.

Communication, maybe it's too bad to get a hold and wait command through ;)

Sorry:o

Yvonne,

 

Perhaps you will get more information that will help you if you start a new thread. This thread is about the dress code. Good luck with your decision.

ooops sorry, your right, I have hijacked the thread, it was the only one I found that mentioned Emerald cruises in the search. It's those darn rules I am hopeless with ;)

Sorry again :o

Yvonne

HugandPug;

 

On our Viking Long Boat Cruise last week, the sun deck was closed almost the entire trip. The crew allowed smoking on the small third level portal where one walks out the doors to depart the ship or to take the stairs up to the top sun deck.

 

Hope that helps!

It does thank you, it gives us hope. Although when we are normally cruising we spend as much time as possible out doors regardless of the weather, somehow that's the reason to cruise, being in fresh air not behind glass. We are wondering if we have done the right thing, we stay up late on holiday because we are very early risers normally, breaks the routine and although it's advertised as relaxed, it's looking very regimented in many ways. Our lives are very regimented as it is, we need less not more. Oh Dear!

Thanks again

Yvonne

Many thanks to Ash and Leslie for this review, bookmarked ;)

http://www.amsterdamtobudapest.com/

We are hopefully going on our first river cruise on Emerald or any river line, next April.

I am about to ask a contentious question but would appreciate an answer if anyone knows.

Where do people who want a cigarette go when the top deck 'allowed' area is closed?

Many thanks

Yvonne

Hamptonflyer.....have you checked online with the most recent express pass, which may have been updated? This is how we found out about our stateroom assignment on a recent April cruise. And yes, we got a very nice upgrade from inside guarantee to a balcony!

Spot on we had one cabin right up to the last minute and then the one on the express pass changed as I was printing it! The booking info remained the same, never changed.

Yvonne

Just sticking my beak in, I have not paid the deposit on my river cruise yet so still watching.

First - the delay on the newsletter is probably because they made changes at the last minute and some numpty did not realise it's not that easy to change a whole newsletter once set out. Commonly overlooked by marketing departments who only focus on their bit, content.

Lastly - Given we live in an electronic communication age and evidenced by the emails and FB/other sites of everyone inc cruise lines, they know this is the way it is! The printed version does not have to be exactly the same format as the online published one. The glossy is usually bandwidth heavy due to its layout and the need for 'locked' structure. News flashes such as the original announcement was released so ?? Better that a fast version is developed before the glossy one and that way deadlines will always be achieved in one media at least.

Yvonne

Hi All,

 

We are experienced cruisers but have never done a river cruise. We are trying to plan a Danube cruise for next September. I noticed Emerald has brand new attractive ships at good prices for our dates, but there are not many reviews or opinions out there. I understand that they are fairly new to the US Market.

We love Regent for the ocean cruises. Will we like Emerald? We are an active late 60's couple. We are thinking of their suites.

 

Any info appreciated.

Hi

we booked a cruise with Emerald Waterways yesterday, we read the reviews, some a bit odd and decided we like the look of the ship and being new there may have been teething troubles. We have booked for the Danube 7 day (they call it 8) in April. It will be our first river cruise.

Link to reviews

http://www.cruisecritic.co.uk/memberreviews/emerald-waterways/cl/

Yvonne

We have expanded our cruise line activity, mainly because it is pointless (sorry about the pun) continuing to try and get to the next level on Celebrity or Azamara, and having nothing to show for loyalty in between the brands or whilst stuck on one level anymore.

New experiences and new ships ahead. Our next April cruise will be Emerald Waterways, just booked via the phone thanks to a very nice, helpful lady at the UK centre ;)

We will miss Azamara but to pay so much to try and get those loyalty points, when we should be trying other lines, maybe Azamara have done us a favour by releasing us before we became too loyal!

Farewell everyone, at least for now.

Yvonne

I am in agreement that the naming of names and comparisons of individuals are uncalled for on any public social medium. In my book they read like gossip, which most people realize is usually subjective and often based on anecdotal experience.

The individuals at the center of the gossip are also reading the forums, as are their bosses as well as their underlings, which can be demoralizing on many levels.

And since we are all social-beings living in an interactive world, comments are remembered and may reflect upon future behavior as well as future opportunities.

 

Just my two cents.

 

 

Agree, it's been annoying me for some time. I always worry about peoples jobs in the CL industry, it can get very unreal and I have never met a non competent person ever... Nobody who spends their life trying to please people deserves to be targeted in this. Its the bosses job to take the rap so leave the names and hints out Grrrr.

No email.

I have had a couple, one was my membership numbers for LCV and another was this telling me my perks :( all gone now, no gift came anyway. The lass that signed this, Erica, do you think she has gone too?

Thank you for contacting Azamara Club Cruises. We apologize for the delay

of our response and appreciate the opportunity to assist you.

We have confirmed both loyalty numbers below, and yes, you are correct.

Welcome to the Explorer level of Le Club Voyage! You are now entitled to

the following onboard benefits:

A bottle of champagne on arrival, compliments of the Captain

Welcome to the Explorer- level gift after your first voyage (shipped to

your home after the voyage)

Private Explorer- member cocktail party with senior offices and staff

One complimentary bag of laundry (dry cleaning excluded) per week per

stateroom

150 minutes free Internet service

15% savings on Signature Spa Treatments

Savings for booking future voyages while onboard

Le Club voyage onboard party

We hope this information is helpful. Thank you for choosing Azamara Club

Cruise. We look forward to welcoming you onboard.

Sincerely,

Erica Young

Le Club Voyage Consultant | Azamara Club Cruises

However,

I have had at least 2, possibly 3, of those 2015 brochures, non of which I requested.

So maybe I will get a snail mail version of the email ;)

Yvonne

Brave woman!

Mr Pimentel credited all the changes to her.

Yvonne:)

I don't understand. I read years ago that Interline guests did not get the return passenger perks such as the sparkling wine, free internet and laundry.

Looks like Azamara has made us all fall 'Inter Line' no internet, fizzy stuff or laundry for anyone ;)

Laundry and Internet are nice perks for someone who never expects to reach very lofty loyalty levels and we enjoyed having them on our last Azamara cruise.

Agree, it's the little things that make you feel wanted even though you are a lowly explorer and have no chance of reaching the next level in the next 10 years. Many people have to work, have family commitments, elderly relatives etc and can't do several cruises a year.

Mr Pimentel, thank you for posting, hopefully you will take notice of the lowly as well as the high level Azamara LCV members.

Yvonne:)

Staff, travel trade etc

Thank you:)

Confused, not that it takes much;)

What's an Interline guest that fills the ships at the last minute please?

Yvonne

I think that most first time Azamara cruisers will not look at the loyalty program. I think that they will book their first cruise on Azamara with out even thinking about the loyalty benefits. If the are repeat PAX from the RCCL group then they might look at it. It is the returning Azamara PAX that is doing the looking into the program. Maybe Azamara thinks that they can keep pulling in enough first timers ( who at that time don't know about the program)to fill their old ships and not care if people come back.

As a previous poster said, they expect people to carry on booking and you know, they are probably right because most will not even realise that things have changed until, after they book, pay deposit (big hit for europeans) manage to get online, then they will find out... too late.

Yvonne

Spot on Deirdre, it's the little things that put a smile on faces not loads of possibly, sometimes, never.

Your post made me remember how happy we felt by getting the laundry all neat and lovely, hanging there, delivered, a gift. Like you, I spend my life doing laundry and it just made me happy, just remembering makes me smile and it's always part of our stories. The other thing we always say to people is the internet is a joke, thank goodness you don't have to pay for a massive amount of annoying waste of time.

Yvonne:)

I understand it to read, that it will become an Italian restaurant. Not sure when, they are feeding the changes through.

There has been comments in the reviews that the menu never changes and what's the point when you can go to discoveries and get the same thing. That kind of comments, they probably take on board and want to make it something different, with a changing menu for those on more than 7 day cruises. Sad though for those who love it as it is.

Yvonne

I find it VERY HARD to believe that they consulted a focus group of "Azamara regulars" evaluating much less approving these changes. Was anyone on these boards consulted?? Just look at the reaction here.

If I was going to make radical changes to something and I needed customer endorsement, I would choose a random selection from those who are known to reply to feedback forms. i would choose from those who are local to wherever, this is the important bit, the focus group meeting is going to be held. Keeps cost down and keeps the demographics easy to manage.

The senior management will have already looked at what may be different to all the others. They pass that on to an outside marketing company to set up a group and 'navigate' them to choosing, even coming up with themselves what has already been chosen as the new path. There may be options eg. If you had to choose between 2 free sailing days and free laundry, discuss which one you would choose.

or

What is more important to you, an upgrade at a reduced amount or internet minutes?

Of course really good marketing psychologist will not even need options!

Pure hypothesis! They do a good post grad in it at my old uni;)

Yvonne

Even if you book your cruise 2 years before the actual sailing the upgrade request wont be processed until 2-4 weeks before the sailing. By that point normally there are very few high level cabins available. It will be VERY hard to get the suite upgrade. Also unless you are Discoverer Plus or Platinum you wont get it either.....

Like I said in another post, the bottom two levels might as well not exist. New comers may well consider collecting points that will have to go over 300, to potentially get anything from Azamara, as a spend on cruising too far. The loyalty scheme will meen nothing to them. You need an average of 100 days costing in excess of £30,000 (10x 10 day cruises @£3k) to get the chance to engage in a lottery for an upgrade or extra days which you will pay for anyway by losing any promotion options.

Yvonne