bobby02

Pleasant cruise on the Eurodam week of the 21st of Jan. Wonderful crew.

One major disappointment was that the close captioning on the movies on demand is very poor. The live news (such as CNN, Fox) were just fine. Hard to believe that with today's technology that this happens.

Yes, I did go to the front desk numerous times about the problem. No satisfaction.

Was about to enjoy a 14 day cruise from San Diego thru the Panama Canal to Fort Lauderdale aboard the Westerdam. My wife and I flew into San Diego from Raleigh, NC on the 7th of December and stayed at the Sheraton. The morning of the 8th we attempted to register for the cruise with the Holland America Rep. We forgot to pick up our passports from the kitchen table. We didn't realize this until attempting to register at the motel. I thought no problem as I'm retired military and have my military ID. Guess what! Holland America refused to allow us to register to board! The military ID was not acceptable. You must have a passport! I went through a lot more security checks etc. when I received my military ID! Why isn't the ID as good as a passport? That was an expensive no cruise. The Hal rep did not attempt to help us out at all. We asked her (rep) what can we do. She just shrugged her shoulders.