susan0000

We had a similar situation with a NCL cruise and there was nothing we could do due to all the money non refundable that we had already put down. So all we did was begrudgingly go and make the best of it but we were very disappointed. Our dream trip that we spent so much time saving up for was not our dream and there was nothing we could about accept not go and loose all the money we saved up for so long so we went. I understand changes due to weather but this is different. Now please don’t respond with “the cruiseline has the right and get insurance” because this is different I really feel for this posters dissapointment!

My wife has a significant lactose intolerance. Does NCL proved almond or soy milk as an option?

 

 

 

Thank in advance for your insights.

Following!

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So I guess there isn't an upsell division? How about the upgrade fairy? Anyone get lucky?

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Hello we have cruised a lot but this is our first time in MSC. I was wondering if they have an upsell department and if so does anyone have the number? We have had some success with contacting them and getting a good deal on an upgrade on another line. Anyone have experience with this on MSC?

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Obviously the onboard staff said, you made the decision so you come and face the music.

 

So our jan 5 sailing the only one not to receive a future cruise credit out of 7 straight itineraries. Guess I'm heading back to Celebrity

 

 

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I was also in the jan5 sailing the only one to not receive a future cruise credit and still am furious!!! Because of that I will not be cruising ncl again after doing 15 cruises with them.

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I posted something similar yesterday and someone posted back that the OBC is "refundable" and we would get the unused portion at the end of the cruise.

 

 

 

Hoping we don't have to find out if that's true or not! ;)

We were on the Jan 5th cruise and have yet to see a refund of our on board credit? We got the 20% refund they promised but it was done with some iffy math because it was not what we could calculate. Don't know where they came up with the number. But no on board credit refund yet?

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Just wondering what are the souvenirs I should look for In These countries? Thanks

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Totally agree. However Respect and Professionalism is a two way street wouldn't you agree?

 

 

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I completely agree and started off that way but when I was ignored and not even given a call back that was a game changer. I have always found NCL in the past to be caring and responsive to any feedback from passengers. However this time this has been handled very differently and I wonder why that is?

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I have tried everything Facebook, twitter, instagram, the news, emailed called and written to Stuart and the other woman. They don't seem to care. I got one phone call back from a secretary that said sorry nothing we will do. All I wanted was an upgrade from ocean view to balcony. I even tried the Upsell office can't get a balcony even if I pay and I know there were many empty balconies when they took it down! I have never seen them be so unhelpful.

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As someone who was on this ship for the 12/11 sailing ... I do not think that NCL handled the situation to the best of their ability. Some passengers were told one thing while others were told something else. We were told that we COULD NOT GET OFF and still get the refund (by both Miami and customer service staff on board). And because the cruise was NOT cancelled we could not 100% guarantee our insurance would cover it. We ended up stuck on board only to find out later we could have gotten off had we just gotten the LUCKY staffer. But our travel agent continued to be told by NCL Miami that we could not get off and get a refund .. after hours was finally told the truth. I'm sorry that I'm not happy with the 100% refund (which wasn't really 100% - we got all but about 344 back) and 50% off another cruise (which also is slightly misleading based on passengers experience trying to use it). It may have been fine had all staffers on board known what to tell people but we got totally screwed and ended up stuck on the ship for 5 straight days when we could have been off the boat. If I wanted to be on the ship for 5 straight days and didn't want to see any ports, I could have driven 30 miles from my house and gotten on a ship. Not flown 1/2 way around the world. Even more frustrating is that it sounds like if you were loud and obnoxious you may have gotten additional money back and or from this post we learned others got flights back and everything. That is frustrating and not fair for others who are trying to be decent and are just frustrated and sad that a once in a lifetime trip turne out to be not so much that ... and the people who are telling us we should just be happy with what we got ... that is completely disrespectful.

I completely agree with you! That's exactly what we have been saying!

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Oh and very clearly went over that this includes the port fees that we paid for ports we are no longer going to. There will be no other reimbursement so they are really not giving us 20% because most of that is just to reimburse the port fees! In the real world you pay to be transported somewhere and if you don't get there they reimburse but I guess they don't have to play by the same game. The other poster here can get a refund if he doesn't cruise only because he is Australian and their maritime laws say they have to here in US we don't have that so we are out of luck! Go or loose everything! Thanks NCL

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I already did and response I got was a phone call from their assistant stating so sorry your upset but there is nothing else we can do for you!

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Disgusted with NCL at their dealing with this azipod issue that arises once again !!

 

We have booked to go on the 5th of Jan around Asia which in particular we booked as it went to Thailand....They have now contacted out Travel agent (not us!!) to say that because if the issues they are cancelling the two Thailand stops (the only reason we booked) and they are giving each passanger 20% discount off the cruise and that's it !!

 

I would not have booked the cruise if i had seen the new itinerary as it doesn't go where i want to go !! But rather than give the customers a full refund or cancelling the cruise so we could at least get a refund from our insurance they are limping the ship around other ports and expecting their customers to accept it no questions !! Absolutely disgusting service !!

 

And as they have only been given us less than 2 weeks notice we haven't now got time to change the cruise company !!!

 

I have had a bit of a break with alot of phone calls throughout today......I emailed customerservice@ncl.com and in principal they have agreed to refund all of my money not just the cruise but flights and hotel costs too this all amounts to £6392 for the four adults going.....I booked all the holiday through Travelbag including flights one night hotel stay in Singapore .....NCL have said i need to cancel through Travelbag and once i have the confirmation from Travelbag i send it to NCL and they will refund me.......I have up to the 30th of December to make my decision if we want to cancel......I think NCL know they are in the wrong and will not want bad publicity so they will refund if you push them otherwise it's a 20% discount and like it or lump it !!

 

Hope this helps :)

Well you are very lucky because I have pushed in every way shape and form. Calling and posting in social media and I even contacted our local news and consumer advocate and all I got was the 20% and nothing more. I can't cancel because I will loose thousands and I have scrimped and saved for a year for this trip, including having tag sales to raise money for this trip. We also only picked this cruise to see those particular ports and for us to fly halfway around the world to float around on the star is not what we wanted. I am very disgusted with how NCL has handled this whole thing and I have told them in no uncertain terms that I will never cruise NCL again and will tell everyone I know not to cruise with them not because of the azipod problem but because I feel we were not treated fairly and honestly. I hope everyone knows that we are not being reimbursed port charges for the ports we missed on top of the 20%. They explained very clearly to me that that is included in the 20%. So basically we are getting hardly nothing from them.

I can no longer let this affect me as it has so after doing all I can I am letting go and enjoying the holiday and whatever this trip brings! Happy Holidays [emoji319][emoji320]

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They have had it off line since the revised itinerary was sent out.

I'm hanging out for a suite upgrade from a mini-suite but yet to happen. What did you have previously?

 

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Any luck on that upgrade? Because we were told there would not be any complementary upgrades?

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We were just informed by a fellow passenger that the January 5th sailing of the Norwegian Star has canceled stops in Thailand and will leave Singapore on the 6th, a day late. NCL refuses to discuss changes and says to call Our Travel Agent to get full information. It is amazing they will contact me on NCL.com when they want to sell me WIFI, but refuse to tell me when they have screwed me out of a major port. We would not have booked this ship without that stop, they should be doing everything to make this right, but talking to the NCL customer service is like talking to a robot. Meanwhile, we are stuck with non refundable air and hotels, while Princess and Holland America are selling similar cruises for half the price.

This is the same way we feel and more angry that no one will respond to us![emoji37]

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This is the issue with people who do not cruise often. They do not understand that the ports do not matter, as long as you get on and off the ship the cruise line has met its obligations. You should never book a cruise based on proposed ports of call. The only ports that you should plan on actually visiting are the embarkation and debarkation ports, all others are always a roll of the dice.

If you are referring to my post I do cruise often. I have done 14 cruises with NCL over the past 10 years.

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Hopefully someone at Norwegian will see this post and take action!

Thank you adguymg I hope so too! This has been a year of scrimping and saving just to take this dream trip with my 79 year old parents.we have planned and planned looking forward to what we will see and now we will not see the places we were most looking forward to seeing. I know to NCL it is a business but to us it means a lot and their lack of response is so disappointing. [emoji26]

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So the star has a reoccurring azipod issue that is causing many ports to be cancelled. I see that the escape is also having azipod issues? Norwegian you need to look into this because cancelling a port or many ports in our case is a big deal. We picked our cruise based on going to see Thailand and now you are skipping that all together. I am so disappointed I don't want to go but you didn't offer us any choice. Pitiful compensation and no response to any attempts to reach someone!

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Has anyone been able to contact Norwegian above the TA level? I want to talk to someone! No refund of port charges that's rediculous!

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To those on the cruise now, has there been anything that would indicate they are trying to work on it while in port? Just wondering if they are trying to fix it or just modify ports until it can go to dry dock?

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Our thoughts are with all those on this cruise! We will be on the January 5th cruise so watching intently! Keep us updated!

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It did look like such an amazing itinerary..... so many countries and cultures to explore. I wonder if it's possible to "import" local entertainment.... say a group of dancers in Oman, or the arabic drummers and singers from UAE? That would have been interesting... or maybe even get Ali Al Saloom, a middle eastern personality to come and provide some insight into the countries and their cultures and differences? I can only imagine what all could have been brought on board from India, especially for those without visit visas - could have been a treat.

I completely agree! We go to see these amazing places but want to take the flavor of the country back on the ship with us. I know they were featuring a dish in the dining rooms that are somehow related to the port of call. Are they still doing that? But also some entertainment or cultural entertainment would be wonderful!

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I wear turquoise with a dress of similar color. I love the orange and turquoise look together!

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Love your review! Thanks for doing it

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Hello I am taking the star in January from Singapore to Hong Kong. Any reviews or tips from others who have taken this cruise or at least part of this cruise would be appreciated. I know this is a newer itinerary so there isn't much info on it.

Thanks

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