wisdom4all

Wonderful to hear!

We are Sailing on 9/2 and can't wait.

Will provide a review when we return.

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I'm trying to put the poor customer service behind me. I think the folks on here are tired of hearing me complain.

Hope you have a wonderful cruise.

Looking forward to the review of you cruise. I'll share my experience as well.

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Great to hear!

Sailing next Saturday. Can't wait!

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No

Calling and getting the 5% was relatively easy.

Although It was during this phone call with the Voyager Club representative that I was told I still had a outstanding balance for the cruise.

It was the dozen or so calls and lost connections over the past 2 weeks that got under my skin.

I realise now that I should not have been so harsh in naming the thread. I apologise for the vitriol.

Having said that, the various problems we had with customer service concerning the details of our cruise was not pleasant. My wife has roughly 6 pages of detailed notes from all of the phone calls we made. What struck me as odd was the fact that the representatives had zero notes regarding our calls in my booking file.

Anyway,issues have been resolved.

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Oh brother you have not even taken the cruise and trying to make it miserable for yourself. Vacations and especially cruises require a mindset to allow or prepare yourself for the unexpected. A miscommunication about a 5% discount is out of bounds to allow yourself to have a miserable time on your cruise. First world problems.

 

Now go have a great cruise and come back and tell us all about it.

Looking forward to it!

"One of the great mistakes is to judge policies and programs by their intentions rather than their results."

Milton Friedman

Just out of curiosity, who is complaining about a 5% discount?

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I love the Divina and the yacht club, if it wasn't for the YC and the price I wouldn't sail on MSC. It's always something with them prior to my cruise.

I'm dealing with an issue now. Yes I have had bad customer service before with other companies but MSC is consistently awful and I have had various problems. I just wish they would get it together.

Im glad you got your problem fixed I hope they fix mine after they told me it was fixed!!

 

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I feel your pain.

Good luck!

"One of the great mistakes is to judge policies and programs by their intentions rather than their results."

Milton Friedman

Was told just yesterday on the phone that OBC provided by MSC cannot be used for gratuities.

We have 300.00 in onboard credits for our upcoming cruise. We were told that we had to put additional cash in account to cover gratuities.

If you hear something different please let me know.

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My grandma was going with us on our upcoming cruise this fall, but she took a spill at the sand dunes today. Broke her coccyx!

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I talked to one representative who said the 5% would go back on the credit card. I spoke to yet another rep. and the answer was OBC.

We received OBC.

We were drawn to MSC for numerous reasons.

1. Pricing. Trying to gain a foothold in the U.S. with below market pricing makes them hard to overlook...especially the balcony and suites.

2.The ship itself (a European decor that is absolutely gorgeous from what i hear)

3. To try something new. We want to sail with as many cruise lines/ships as we can.

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Soooo, what about the name of this thread then? :confused:

MSC Never Again.....unless booking with a reputable travel agent who deals with them.

How's that?

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You are right.

MSC eventually came around to admitting what a colossal screw up they had committed.

Director of Reservations called and apologized to me and my wife.

They fixed the problem..and for the inconvenience they threw in 2 week long spa packages and onboard credits.

To understand my reactions you need to truly understand the circumstances.

I'm big enough to make peace and let bygones be bygones.

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I finally got my issues resolved with MSC and we are now square..on good terms.

I suggest you work on yours.

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SUCCESS!

After 2 days and 12 telephone calls the issue has been resolved.

I'm ready to cruise!

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One thing that gets me about this whole ordeal:

When did MSC plan on telling me I had not paid for the cruise in full?

At the gate?

That would be strange considering the fact that I have invoices and boarding documents that prove otherwise.

Oh well.....c'est la vie

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I've calmed down quite a bit since I started this thread earlier today[emoji3][emoji1303]

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Tried to escalate the calls today.

Twice they kept transferring me back and forth between departments until the connection was dropped altogether.

Anyway, I'm gonna get off of my soapbox now and just let it go and enjoy my cruise.

I appreciate all of your comments & will let everyone know how it works out.

Thank you!

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Yes you do get the 5%....even if paid in full. That's the only thing that went right today. The transferred me over to the Voyager club department and they took the 5% right off.

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I have talked with two cruise consultants today. Both of them said that I was correct. The transferred me to accounting to fix the problem.

Accounting said there was nothing they can do.

I've had poor customer service just like anyone when it come to various service providers, but MSC has jacked it to the next level.

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I wish I did not feel this way about MSC. I have been looking forward to this and now I have a bitter taste in my mouth.

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I have not even stepped foot on the MSC Divina

and have already decided it will be my last cruise with MSC.

We are scheduled to sail September 2nd.

Mind you this just my experience.

I have been on over 20 cruises with 6 different cruise lines and I have never had the problems that I have had with MSC over the past month.

Customer service is nonexistent.

It's like a call center in a banana republic.

Problems galore.

The kicker was today when I made a phone call about the status match program. They were to give me a 5% discount on my cruise total...which I was excited about.

They then proceeded to tell me that I had not paid my cruise in full yet. Nonsense.

I paid the cruise in full in June. I received my edocs (boarding passes) via email 2 weeks ago. This is something MSC WILL NOT DO until your cruise is paid in full.

The website confirms that I have paid in full, my

edocs confirmed that is was paid in full, yet they continue to tell me I am out of luck.

I don't know where to turn...except away from MSC.

I hope everyone else's experience is better than mine.

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Stayed in 2378 back in September

Did not notice any unusual noise

Can't say enough good things about the Cove Balconies!