We are Elite Plus so have been very loyal to Celebrity. We have always loved the product and, while disappointed with some of the cost cutting measures like no champagne at embarkation, increased specialty dining prices, and elimination of trivia prizes, we have just shrugged off those changes. However, between the recent vaping debacle and the elimination of personal butlers, Celebrity has now really, really rubbed me the wrong way. I am angry at the complete lack of communication to this "bait and switch" and their not offering ANY gesture of goodwill to help compensate for a major perk they prominently advertised and have taken away for my two 2024 cruises in a Sky Suite. Plus, we are now locked into nonrefundable deposits (that they coincidentally just increased recently). Not a good business decision to piss off loyal customers as I will no longer tout this line to my friends as I have in the past and I will absolutely look at other vacation options given the price point of suites. As others have said, do we really need a butler? No, but that is not the point. We had budgeted carefully for the past 2 years and thought long and hard about where to spend our vacation dollars. At $500pp per night [$1000 daily per couple] --more than double the price of a veranda-- that is a lot of money for our upcoming 2 cruises in a Sky Suite. Also, with All-Included, we really don't benefit from most of the Elite Plus perks we earned. We are not demanding customers but, for that kind of money we do expect a certain level of "pampering" (i.e. good food, anticipation of needs, prompt service, twice daily housekeeping, etc.) and a relatively seamless vacation. For the same amount of money we could have very easily booked a five-star hotel instead. Yes, I know these are "elitist-sounding" first-world problems but I hate feeling ripped off.
We agree! Approaching Z, all in suites. There really are not many benefits for EP who sail in suites. As Celebrity's most loyal travelers, you'd think they'd come up with something to address this disconnect.
Is Celebrity going to Eliminate Butlers on Sky and Celebrity Suites?
in Celebrity Cruises
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We agree! Approaching Z, all in suites. There really are not many benefits for EP who sail in suites. As Celebrity's most loyal travelers, you'd think they'd come up with something to address this disconnect.