senglars

Go to cruise homepage and you will find the link to excursions

Yes but that same day reply says "we will deal with your problem within 28 days"

It is amazing that you did not have to wait 28 days for your answer

Well done

Probably because so many people said what a load of rubbish they were

Now 87 days

17 emails,7 with reply "pay within 28 days

7 phone calls "3 cut off and 4 with promises of payment"

Spoken to SS manager NKOSINACHI NDLAZI with promise

of payment

Still nothing

How can this be called CUSTOMER SERVICE

Customer non service

incident on plane(red wine spilled over me) 19th april

offered £50 compensation,accepted and received confirmation by email 19thapril to be paid within 28 days.

It is now nearly 60 days and despite after 6 emails,each one stating it will be paid within 28 days and 3 telephone calls again saying they will sort it out once they have received a copy of their original email(they say they have lost original)this done on 3 occasions with reply they will contact me within 28 days

last phone call,after waiting 47 minutes,i was promissed payment,yes you have guessed it "within 28 days"

how can you call this customer service?

Last year,for my special birthday,I took my family to Mexico(8 adults).I was pestered to book seats but the extra cost for 8 people was just too much.

I took the chance that at least some of us would sit near each other.

No such luck we were all over the place.My wife and I sat at an isle seat with the other seat 3 seats over in the center isle.It was our wedding aniversary on that day and upon hearing that the couple in between very kindly changed seats so that we could be together.Whilst talking to them they told us that they had not booked their seats and were given them at check in.Thomson look to have punished me for not paying the extra money.

Like you I live in Spain as an expat,I am 70 and have a number of ailments

I use Globelink International based in Kent and have an annual policy with them for all cruises etc

Give them a try