bucketlist46

Four and a half hour is enough for me. I hung up.

It's all sorted out. I got the cabin I asked for and have confirmations with same amenities that were included with original booking. The fare confirmed is slightly higher (not enough to cancel over though). CAS rep said that he wasn't able to discount it further but if I call the support desk (which I'll do later in the week) they may be able to adjust it. He also gave me an email address for CAS to use to inquire about an adjustment. I had a suite with a TR 20%s discount which may complicate things. I'm happy though. I actually like the new itinerary better and the deck 10 SF suites on the Jewel Class ships are great for us.

So you went through the CAS Dept, not the special number the letter stated to call? Did you mention what cruise you were taking now? Thanks

do not hang up she said the backlog is several hours

hang tight and it will be over soon

Thanks for advice

Yes, Vanessa is probably the only person answering phones today.

I will hope I get Vanessa. 3hours 15 mins. Contemplating hanging up and getting back into queue

On hold 2 hours and 40 mins. I am desperate trying to remain patient but it is very hard. I don't do social media, can any of you give me an update as to what fellow cruisers are saying on those websites?

on hold for 2 hours at this point

Ditto

Got through after 30 mins. Was on Jade TA from Barcelona. Was told now that we can't book until the 24th (assuming that that's also when the masses can book). I'm so frustrated at the way NCL has handled all this. If it wasn't a special cruise in a special cabin I would cancel.

I called the special number the day I got the letter because I had some questions, realizing I would probably have to call back on the 17th. I was told then that I would have to make the change through CAS. When I called CAS this morning the person I spoke to confirmed that, but said they didn't have the information they needed yet. I guess CAS bookings are handled like those through a travel agency. Someone from CAS was on hold with the special support desk and I was told that, when they get it sorted out, they will call me back.

 

We were going to take the only option offered with price protection and were satisfied with that but I'm not sure it will all work out at this point. They really do need to get their act together.

When and if you get an answer as to which dept will help CAS clients, I would appreciate an update here, thanks.

At this point it looks like simple cancel and book at new price and possible, but booking anything on their cancellation letters other than that is proving too difficult for the IT system to cope with when it was promised - today.

 

The poor NCL telephone operators and travel agents haven't got a chance to help anyone who doesn't want to do what anyone could do themselves on the web site yet.

At this point, I am going to agree with you. I feel for those NCL operators. They must feel overwhelmed and abandoned by their own company.

If anyone booked through CAS you have to make the switch through them. Problem is, they have no idea at this point how it's to be handled. I spent about 20 minutes on the phone with them and someone is supposed to call me back when they get the information they need.

Are you serious? I called CAS to ask that exact question and they said I have to use special phone number. Been on hold for 90 mins. I am all for NCL cruising to new ports but their CS really needs an upgrade.