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Barecruiser

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Posts posted by Barecruiser

  1. That's not even a loyal customers thing, that's any kind of discount. I really can't see how it's a negative. The OP wanted a discount they were no eligible for on a booking they made when not eligible.

     

    Yes , you are the only one not getting it . The point of the post is that RCCL keeps taking away perks that were there . Ex combinable discounts .

  2. The thing is, they used to honor that discount. I, too, was expecting that after turning D+ on my next cruise I could call to get a little more taken off the one that I have reserved after that. It's not a huge deal, but it is another in a recent string of changes to policy that impact longtime loyal cruisers. I just feel a little less special to a company that used to make me feel like I was really important to them.

     

     

    Sent from my iPhone using Tapatalk

     

    Agree , and that was the point of my post .

  3. But they made the booking prior to being eligible for the benefits, and if they want the benefits, then they'd have to "book" under the current rates. An offer isn't based on final payment dates, it's based on when you made the booking.

     

    It has always worked in the past as we cleared each level. They have just taken away something that was already given. We always have 3 to 4 future cruises booked and getting the discount at the next level has never been an issue.

  4. This is an email I just sent to Mr. Goldstein, not sure if it has been discussed on boards before, but I find it unacceptable.

     

     

    Hello,

    I am a Crown and Anchor member who has attained the Diamond Plus level on my April 12th, 2015 Quantum sailing. I have four future cruises booked for a total of $15k. I was advised by the Loyalty Ambassador on the QOS to contact C and A upon my return to get my balcony discount adjusted to the Diamond Plus level. To my surprise I was told that it could only be done at prevailing prices. I have cruised exclusively with RCCL and X since 2007, and I find this unacceptable to be treating your loyal customers this way. Is RCCL ready to lose a loyal client for a total of $100 in balcony discounts that were earned by us through the many cruises we have done. I have been a RCCL cheerleader for many years, but in the past year I have found that customer satisfaction and retention are the least of your concerns in the way RCCL nickel and dimes their customers in every possible way. I wish to return to the RCCL that caused my addiction to cruising.

     

     

     

    Thank you

  5. We have this cruise booked for April with my daughter, husband & family...We are in our 50's my daughter 30's. We have sailed 3 x on Liberty loved it very much but this year we opted Brilliance for cost & time frame. We have been reading reviews from many sites and noticed guest making comments about many walkers & wheel chairs being present. This post is no way being disrespectful to the elderly. I just want my kids to have an awesome cruise! If this is not a good match for our ages now is the time to switch. Please share your thoughts if you have sailed this ship in April.

     

    No more or less than any other ship in the fleet. We just got off a the TA on the Brilliance from Tampa to Harwich and there were plenty of walkers , wheelchairs scooters etc. I think this type of cruise attracts an older clientele, we also did a Canada-New England cruise on this ship in October 2012 , similar clientele. We have done shorter Caribbean cruises on the Brilliance where the clientele was much younger, therefore a bit more mobile than on the longer cruises. We have noticed that the longer cooler weather cruises attract an older cruiser. There were tons of seniors on the TA and the Canada cruise but most of them do not have mobility issues and some of them are even hard to keep up with.

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