imagenature

Two days ago there were no credit and original amount was charged by Costa.

NOBODY has the right to steal!

COSTA MUST NOT BE DOING ILLEGAL THINGS.

and they can run away with our money???

COSTA - THIS IS CRIME!

Now Costa is not replying and not answering to our requests.... for a week.

So, they took our money, cancelled the bookings and disappeared...

Time to call police?

Yes, I did. But no reply so far... He must be very busy....

Just for the clarity sake here is a timeline of this outrageous precedent:

25 May morning - cruise booked on Costa web site, credit card reserved the agreed amount, email confirmation from Costa received

26 May morning - official Costa booking pdf file received

26 May evening - Costa is still selling this cruise at the same price

27 May - this price is still on the Costa web site

28 May morning - email from Costa talking about the "error" and asking for the ridiculous catalogue price and requesting our decision by Friday. Meanwhile they canceled all our confirmed bookings and put our cabins on sale again!

29 May - my bank processed the originally reserved amount and sent it to Costa.

30 May - Costa start negotiating the price.

Do you think Costa can do it? Their sales managers think they can. Should they be allowed????

Costa already took our money... they claimed amounts that were initially only reserved on our credit cards. Now it is fully processed and is on Costa accounts!

Costa Cruises: NO bargaining over sold cruises #CostaCruisesNo #cruise #illegal #unethical @costacrociere

Please help to stop this happening in the future and spread the message through social networks.

Now Costa starts bargaining over the price of fully confirmed and paid bookings!!!

See the email I just got.

---------------------------

Dear Madam,

We are really sorry for this situation, therefore, we come back to you with a further offer.

The full price of the cruise booked as you know would be 36.638,00Nok but due to an error in the system you found it on sale at a total of 2.335,10Nok.

We are offering you the same at a total of 5.710,00Nok + 5% costa club discount. The discount is equivalent to 69%, and the only supplement

will be 1.544,00Nok per person.

Please revert and let us know if this offer may be suitable for you, in order to reconfirm your booking.

We remain at your complete disposal,

Best Regards

Costa Cruises

-------------------

Please note that the full price - catalogue price - they quoted in the first email was 17402,10Nok (see my message #7 in this thread). How easy Costa is manipulating with prices. Even their catalogue price can go up 2 times in two days and reach $6,124 for an internal guarantee cabin for a 7 days cruise on an old ship!

Simply ridiculous! This approach is threatening the whole cruise industry. Unacceptable!

Rather error handling this situation...

 

We paid for the bookings in question around 30$ per day per person (btw, for Classica - the oldest ship in the fleet).

Forgot to add: the sale at this price was open for over 2 days. Many people got affected. System error???

Thank you so much for your valuable advice.

Costa Cruises replied here, but then deleted the message. Below is my reply.

Here it is.

We read your comments about your cancellation and asked for further information and clarification from our sales department. Costa Classica’s August 22, 2014, departure was sold on our Norwegian website at an incorrect price due to a system error. We know you've received the communication about your booking cancellation. We apologize for this inconvenience. Our sales department is working to propose to you valid alternatives to resolve this issue. We kindly ask you to get in touch with our contact center via e-mail (info-int@costa.it) or by phone (00390104206099).

Thank you very much for your reply - we appreciate attention to this unbelievable incident. We've been in contact with your sales department.

Why Costa Cruises decided 3 days after the fact of the final sale and full payment received (with a legal contract agreed by both parties and credit card payment processed) that you did not charge enough? Are you doing so badly on the financial side? Maybe we should not even try to get on-board of your ships...

The matter of facts is: you cannot discuss prices after the sale!

There are no alternatives: COSTA CRUISES HAS TO HONOR ITS LEGAL COMMITMENT. Please forward this message to your sales department.

How the situation was handled and cancellations of fully confirmed bookings and selling the paid cabins for the second time - it is not only deeply unethical, but illegal. We were insured that you legal department gave you an advise that you can do this - I am sure somebody will examine this decision.

My question is: do Costa Cruises has Ethical Department or HR department looking after the Code of Business Conduct and Ethics? Could you please send us their contact details?

Thank you!

P.S. If somebody believes that it was an innocent system error on the Costa web site, here is additional information.

We paid for the bookings in question around 30$ per day per person (btw, for Classica - the oldest ship in the fleet). Right now Costa is selling Classica 10-days cruise in June for 38$ per day per person. Costa Fortuna in November is for sale at 27$ per day per person.

Error? Yes, Costa has a system error how it handles customers and their concerns. Unfortunately....

Please note that I've been a loyal customer so far with the PEARL status and 66 nights on-board of Costa fleet. Even more: I am a Carnival Corporation & plc shareholder and really concerned by this unethical business practice.

Go on the Christopher Elliott website he has all the e-mail addresses for darn near everybody in the travel industry..... He is a Consumer Advocate, writes for many travel Magizines.

 

 

Sent from my iPhone using Forums mobile app

Thanks so much for this information!

And now Costa Cruises is selling our fully booked and confirmed cabins even without waiting for our response!!!

I found the specific cabin I booked on sale list on the Costa web site. According to the email we received, we need to reply by 30 May (Friday). But Costa is already offering our cabins to other clients! How unethical is it?!?!

Could anybody help with direct contacts of high level Costa management? Because then we talk to Costa they would not connect us or give contacts of the managers.

Everyone who booked with discounted prices on Costa: did you send an email to info-int@costa.it to check if you still have your booking? or they want more money for your cabin?

Thanks! Unfortunately, I am not in the UK.

And just to reiterate, that the price paid was very good but did not look like a mistake at all. Costa often has similar promotions. I am not even sure it was just a mistake. Seems like this time they decided to increase the profit after the sale. How could we stop such unethical business practice???

Costa Classica, 22 August 2014, Heraklion

Booked through Costa web site.

Cruise itself is not canceled. Costa wants money money for already sold cabins!

Here is the email I got this morning:

---------------------

Good morning Mr. XXX

We write you with reference to your booking on Costa Classica, August 22nd 2014, file number 15XXXX.

We regret to inform you that, due to a clear system error, we must either cancel your booking or confirm it with the new and correct price, 17402,10 Nok.

Therefore we will cancel your booking unless you confirm your booking with the correct rate within Friday, May 30th.

For any further information or clarification don't hesitate to contact us at info-int@costa.it or 0039 010 4206099.

Thank you for your understanding

Best Regards

Costa Cruises

Just to add that the price paid was cheap, but did not look like an obvious mistake (about 420$ per booking).

Any advice you could give what could be done in this situation?

I made two booking on Costa Classica two days ago: all payed and confirmed by Costa (got their pdf email confirmation). Today I received a phone call saying they had a system arrow and the price I paid is not right. They are canceling the booking or asking to pay much more.

I have already booked air ticket that I can not refund.

How something like this could happen? It's unbelievable they are doing this. Any advice you could give? Thanks in advance.

Hello,

I have booked these two connecting balcony rooms. But looking at Spirit's photos, I am a bit worried that these rooms do not have "standard" floor to selling doors/windows.

If you've been to these specific cabin, could you please confirm they have standard windows/doors? Can you share pictures?

Thanks for your help.

Alex