margtee

Just received an email today from P and O to say my refund is being put back on my credit card.   Dear oh dear people are still waiting for their refunds and I'm getting mine twice!!.    Think I will tell them, if in fact it does reach my credit card, that they must claim it back within the 7 to 14 days time period that we were meant to get our refunds!!   

8 hours ago, margtee said:

Received e-mail this morning saying mine was processed on 20 May so hopefully (fingers crossed) it will be back on card some time soon.  Will be so pleased when this is finally received.

Money now back on card, hurray!!  Just go to get it transferred to bank account and that will be an end to this long awaited refund.   Hope everyone else on this cruise has got their refund or had notification its on its way.   Happy holidays to when ever and where ever we can go next.

29 minutes ago, wowzz said:

How on earth can P&O be refunding May cruises, when so many of us are waiting for refunds  for March and April cruises? There appears to be a scattergun approach to the way refunds are being paid. 

Surely by now P&O could have produced a simple spreadsheet, inserted the cruises in date order, together with the relevant refunds to be paid, and processed the payments accordingly? 

Sounds far too logical!!

1 hour ago, Canberra forever ! said:

Can’t get through on the phone so messaged Sarah Wing (thanks for the email) ....l hope I may hear something re my 2 refunds ...one is 71 days from cancellation and one 69 days...fingers crossed.

Felt guilty messaging but I have been patient....watch this space I’ll let you know what happens next 🤞

I sent a message last night to Sarah Wing and this morning received a reply saying my refund went through on 20 May so now waiting for it to reach my credit card.   Hope everyone else is at long last being paid - I had to wait 66 days!

3 hours ago, RaspberryCremeBrulee said:

Refunds for deposit and balance now back on credit cards.

For R003 Aurora, where we had received letter whilst onboard advising we would receive full refund. We did not complete a refund claim form for this cruise.

Refunds were processed 19 May and went through to cards on 21st and 22nd. 

We did not receive any email advising that refund had been processed.

Hope all our fellow cruisers on R003 receive outstanding refunds shortly.

 

Received e-mail this morning saying mine was processed on 20 May so hopefully (fingers crossed) it will be back on card some time soon.  Will be so pleased when this is finally received.

Today I spoke to P and O.  Was assured our claim is being dealt with as they are doing them in date order. I stressed we are now well over 60 days and was told our claim is with Refunds and we should hear by end of week.   Was also told we will get an e-mail once the payment is on its way, in my case to my credit card.    The lady I spoke to was most apologetic, said there had been problems and hopefully this was now addressed.   The call took less than 5 minutes - lets just hope there is an end in sight!!!  Will let you know once I see it on my credit card.

On 5/16/2020 at 9:53 PM, jh1809 said:

Thanks. Yes, that's very clear. So hopefully I can expect my refund at some point in the next 3 weeks. As you mentioned, a few days ago I completed an online refund request form just in case that was necessary after all.  Hopefully that won't have overwritten the 7th April starting point with the date I submitted the refund request!

After what seemed for ever and having heard nothing I too completed a claim form.   Do you think when they eventually pay us we'll get two payments - would be very happy just to have one!!!!  It's  now well over 60 days and patience is wearing thin!

1 hour ago, RaspberryCremeBrulee said:

Spoke to P&O again this morning re. R003.

They confirmed that our booking has 'refund tag' against it dated 7 April. Up to 60 days from that date would take us to 6 June.

I said it is unacceptable that P&O took 3 weeks from our disembarkation of 16 March to apply refund request to our account and as a consequence add additional 3 weeks to timescale.

The lady I discussed with was very understanding and should be emailing relevant team to escalate. That team won't be working until Monday so presume it's Finance.

So, for anyone on R003 still awaiting refund it may be worth contacting P&O to double check you have 'refund tag' applied to your booking.

 

Thanks for above.   Now getting a bit ridiculous - think I'll try phoning them on Monday.  I still cannot understand why some people on this cruise have had their refunds but seems the majority of us have not, maybe it may be something to do with "he who shouts loudest ..."

1 hour ago, RaspberryCremeBrulee said:

Following on from our above #37 comment.

We are still awaiting refund too.

 

We did receive email response in April from Guest Relations in respect of customer complaint we had raised but, all that did was confirm up to 60 days for refund.

We have sent follow up email this morning requesting confirmation of date when refund will be on credit card (direct booking) as 60 days up this week.

We will update on here as and when we receive response from P&O.

Beginning to feel frustrated now, particularly when I read others have received their refunds and seem were on later cruises than us.    Will give until end of week - when 60 days will have passed - and then think stronger words to the powers that be.

4 hours ago, Eglesbrech said:

Yes it is great to hear that someone else has a refund at long last.

 

I would be interested to know when you get yours (if you are happy to share) as it would perhaps give a bit of an indication of how long it is taking them to clear a cruise if you all applied around the same time.

Will certainly share, in fact (when being the operative word) will gladly sing from the rooftops !!

1 hour ago, ann141 said:

Just checked bank account and full money for cruise R003 was refunded today!! Hopefully yours will arrive soon 🙂

Lovely - glad to hear there is movement on that cruise at long last.   Makes me feel a bit more hopeful about getting my refund as we were on the same cruise.

10 hours ago, ann141 said:

Our cruise was cancelled 13 March (well turned back to Southampton- we had left on 11th March)and I have heard of 2 people on our cruise receiving refunds back onto their card.One i think managed to get through on the phone to P and O and insisted that the customer services advisor contact someone in finance as we had received a letter onboard from the Captain stating we would receive a refund after a week.She then had to scan a copy of the letter through to P and O and received a refund within a few days .The other person I think contacted them on social media and was successful but most [people I know are still waiting.The 45 days are up tommorrow and I will try to phone then but at the moment I am not prepared to hang on the phone to be put through for hours!

We were on the same cruise and, like you, are still waiting.   The refunds are so say being dealt with in date order and if that is the case then surely we would have been the first to receive the refund. Let's hope it's not too much longer.

7 minutes ago, Eglesbrech said:

That’s excellent news but it does beg the question why you have a refund for cruises that are later than mine, I’m presuming we cancelled at the same time. It adds to the theory that refunds are random and not in any sort of date order.

I was on a cruise that had to terminate - 21 March - and still awaiting refund.   I know some people on same cruise have received their refund but not all of us - so seems completely random.

2 hours ago, jeanlyon said:

Ha ha, not even allowed to do that at the minute!!  Here in the South Hams, a quick sunbathe in the local fields is a bit norty.!

Try up on Plymuff Hoe - seems people are doing that !!!!

On 3/28/2020 at 9:15 AM, taylor1998 said:

No still waiting 

Anyone heard anything yet with regard to refund?

Not yet - if you see posts above it could be 45 days - also says that if you look at their website.   At least we're safe and can't go out to spend the refund!   

7 hours ago, jh1809 said:

Wow, that is a long time. Stupidly, I didn't keep the captain's letter, but my memory of it was that if you'd booked direct with P&O using a credit card the refund would be within about a week. It looks as if my memory of it may have been a bit rose-tinted. 

My memory was the same- 7 days for credit/debit cards!  However, as we are going to get a full refund it is understandable if it's over the original time estimate when they've got so many matters to deal with.   I think we were well looked after by P and O and cannot criticise their handling of our situation.    The main thing is we all got back safe and sound and now the icing on the cake will be having the money back in our accounts.  

On 3/16/2020 at 11:41 PM, ann141 said:

We were on that cruise and disembarked this morning.We were told that Aurora will be sailing to Dover and based there at the moment.Impressed with P and O -We will all get a full refund after cruising the North Sea for 5 nights but feel for the crew who managed to keep smiling despite knowing that their jobs may be at risk

   We were on that cruise too and are awaiting the refund.  As a matter of interest have you got your refund yet? Shame cruise had to be terminated but better safe than sorry 

25 minutes ago, galeforce9 said:

On Aurora now. Not aware of any.  

Thanks for letting us know, particularly as we are due on her later this week.   Hope you had a good cruise.

4 hours ago, jh1809 said:

I was slightly alarmed when I saw "Norovirus on Aurora 2020", as I'm sailing on her in a few days time.  A question mark at the end would have been reassuring.

JH my feelings as well, I got a bit alarmed as we too are on the cruise leaving next week going to Norway.

And don't forget you can take liquids on in the form of wines, spirits etc - I think 1 bottle for each person 😊😊😊

Thanks for your reply

Is there any way I can find out who will be the captain on the sailing on 11 March 2020 on Aurora?

Thank you all for your replies. As we are entering by ship, just 6 hours in Victoria, seems just need to have passport which obviously we will have in any event.

You have now put my mind at ease and I can concentrate on more important things - like what to pack etc. First time to Alaska and I am so looking forward to it.

Margaret

I am an Alaskan cruise next month travelling from UK. Our last stop is in Victoria and have been told that we may need visa, similar to ESTA that we have already obtained for USA, to enter Canada. On Canadian website it states about people flying in to Canada and in transit need one. I have tried asking various authorities but they are slow in coming back with an answer. Have tried phoning Celebrity but waited quite a while and there was no reply.

Is anyone able to tell me correct procedure - ie do I need to apply for Canadian ETA? Thanks for any help.

Margaret