tanikwish

Aft or forward? If the theater is affected, that is forward.

I had it backwards. It's the entire forward of the ship. According to one story, the theater, gym and medical facility were affected.

That is good for you. But for some people, their vacation time is lost. Refunding the cost of the vacation does not replace the lost days.

Refunding the cost of the vacation doesn't replace any of this mess.

Well, it better than going postal.

I thought that would happen. We were just so tired though. I'm just glad I kept my emotions in check and didn't full on bawl the entire time. Hubby was angry but remained upbeat which helped a lot.

did this just affect cabins on the lower forward decks? or all forward cabins?

From the number of people, it affected all forward cabins, but the list was changing when we left. I know for sure that people on other decks were being told there was damaged. The full extent, I don't know. I've read 900 people recently, but I can't confirm that.

I have been following 4 threads regarding the Serenade issues and I believe the cabins that have no power are in the forward section of the ship. (Forward of the forward elevators.)

Oh, duh I'm sorry. It's been a crappy situation. Forgive my error. Just sad I'm home and not cruising.

It's the forward section. Looks like all cabins in the forward fire zone. You can see a slight gap between cabins just forward of the forward elevators for the fire doors. I was chatting with someone on twitter last night who had a cabin just aft of that break and they were on board.

Where are you getting your information? We were shown where the damage was on a drawing was because we were one of the ones to get cancelled.

Which map? We were told we had damage along with other rooms in the area. Perhaps they lost power in the forward cabins? The list appeared to be rooms on the back end. But who knows. It just sucks.

did this just affect cabins on the lower forward decks? or all forward cabins?

See above post for approximate map.

What was your room number? I am sailing on Feb 7th and seeing if my cabin has been effected.....thanks!

It was essentially the entire aft of the ship. I'm in 8515. So it affected all decks in this portion (Give or take, they didn't show us an exact map).

https://nerdythirtysomething.files.wordpress.com/2015/01/rccleffup.jpg

It was only moving so they could reposition it to another dock in NOLA. It's now stopped again.

*sigh* Thanks for the update. I see that now. :-/

What do you mean by "damaged"?????:confused:

They weren't specific. I'm assuming it was lost power or water damage.

Here's a story about it. A water pipe burst and caused electrical damage.

What about the lost vacation time?

I'm sorry if that was unclear - we should receive a refund in about 3 weeks and a voucher in about 2 months, which is valid for a year.

My husband's just going to go back to work in a few days. I work from home, so I'll just begin like normal tomorrow. :-/

Just checked Marine Traffic and Serenade is on the move, she is currently sailing at 4.3 knots.

Oh thank God! Sorry I missed this post. Thank you for the update. At least our CC friends will get to go! Honestly, I'm still really sad. This was supposed to be a re-do of our honeymoon because THAT cruise sucked. :-/

According to the article on Cruise Critic news, it was a broken water pipe that wiped out a good part of the electric system. They are giving the cancelled people full refund and a 100% credit on their next cruise based on what they paid for this one.

Yes, that's correct. My husband and I was one of the cancellations. Any updates? Have they left?

We are on the ship in a G.S. Boarding was a mess. Four hours in line. The initial damaged room list was for 299 cabins and later increased by 118 cabins for a total of 417 cabins or approximately 900 passengers that were not allowed to board. The ship has not been allowed to sail and will stay in port overnight. The staff has indicated that the entire cruise may be cancelled if repairs cannot be made to the Coast Guard's approval by morning.

Oh, dear God that freaking SUCKS.

They offered us a refund and a cruise for the equivalent amount. Those who flew in got a night's stay in NO. I think that's more than sufficient.

Sorry to those affected. I saw on Facebook that someone rebooked on the Carnival Dream sailing tomorrow. As you can see by my signature all but 1 of my cruises has been with Carnival. When I sailed on the Rhapsody out of Galveston the ship was having mechanical issues and the ship couldn't leave until the next day. I understood that the situation was out of their control but Royal Caribbean did a HORRIBLE job in communicating. I will never sail with them again. Good luck to those affected.

Actually had the opposite experience. First cruise in '97 with RCCL - PERFECT. Our honeymoon cruise with Carnival...well, it was bad enough to blog about. To be fair, I've done two others with Carnival and they were fine.

Quantum's final cruise "here" is April. Then she leaves for China. Anthem arrives in November 2015. :)

Yeah, we'll give cruising one more try (this would have been my 5th, hubby's 2nd) and then we are going to hang it up if we have issues LOL

tanikwish, do you know exactly how the denied passengers were chosen?

 

Was it strictly "your cabin is in the affected area so you can't board" or was it more like a flight, where they asked for volunteers, just in case someone was willing to be kicked off even if booked in an unaffected cabin?

 

Curious minds want to know.

 

Sorry about your ruined vacation.

Yeah, the rooms were actually damaged so when we were going to board, the porter wouldn't even take our bag. We were already on the initial list and apparently it got bigger.

The crummy part was no one told us what to do, so we were among hordes of people and had to figure out which line we had to stand in to be told we're not boarding.

We don't want to cruise again (this was supposed to be a re-do of our Carnival honeymoon cruise with Hurricane Sandy) but we're probably going to try one of the Quantum class ships that are opening soon.

You know, I teared up a little bit, felt defeated. But we only had about a 6 hr drive. There are people who flew in from like halfway across the world I'm sure. Plus, the people who were fortunate enough to board, got on about 6 hours late. And there's no telling how much of the ship will remain affected. We ran into a singer who said the theater is in the area where the power outage occurred.

We've been planning this cruise since last summer, and of course the reimbursement won't happen for up to 3 weeks and the cruise voucher for up to 8 weeks, but that's better than what I was expecting. I thought we'd get one or the other.

Unfortunately my husband and I were one of the cancellations. Haven't been this disappointed this much since our last cruise. When we left they were still evaluating how many rooms were affected but we heard about 500 people were affected.

They will compensate us for the cruise in full and also give us another cruise up to what we paid. We drove but if you flew you also got a night's accommodation.

Never came back to do a review because it wouldn't have reflected favorably on Carnival.

We took the Fantasy to Nassau and Freeport in late October 2012, day after we married. We were chased by Sandy all the way back. This was my fourth cruise (hubby's first, sadly) and it was the first time I've ever been seasick. The rocking was so bad, people were actually losing their balance.

We got refunded port taxes and excursions.

I don't think I was entitled to more, because the weather couldn't be controlled, but the response by Carnival was mediocre at best. There was just nothing to do onboard with the extra sea day. Pools were closed, decks were closed. While I appreciated the effort, I would have much rather come back early. They slowed the ship down considerably to give us that day, but it only made things worse.

When we missed Freeport, we called the front desk to ask what was happening. We were told we were stopping at Freeport, only to find out soon after we weren't. Seemed like a miscommunication there. Plus there was no real motion sickness medication onboard, save for those wristbands, which became a hair accessory, LOL.

Then they sped up drastically the last day, because Sandy was right on our tail. Restaurant dishes were shaking and almost fell off, we were going so fast. We weren't surprised we had to go to port early because someone had a medical emergency. We were stuck in the Charleston port overnight to await customs.

So even though the weather was bad, the ship's crew made some poor decisions in response.

We learned our lesson. Never go during hurricane season and pack the Dramamine! We are going to try again with RC in January and sticking to land for anniversary trips.