pipcarobethdan

Yes, you get rerouted to ncl.eu if you try ncl.com.

 

No, you don't have to use a us ta.

 

It is so easy to undo that rubbish.

 

It's free, and the answer is that a BEAR in a TUNNEL is your best friend for ever.

 

That way you can chooise if you want to use ncl.uk, ncl.com, ncl.eu/no or whatever you want.

 

I always use my bear for ncl.com and other us-sites for travelling.....

I assume you are talking about VPNs to make it look like your PC is in the US so your browser doesnt redirect you to the UK or EU site???

The point is while you booked on a us site did you provide a us address, contact info, passport info or did the info you provided indicate residence in another country? If so then even though the system may have allowed you to book, it may have been caught later on and changed by the system. If the booking was in violation of their terms and conditions. You can always cancel and try and book through a us TA and see if that works.

There is nothing to say a UK resident can not book a cruise on the US website. Looking at many websites, thousands of people have done this with no problem. Of course, I supplied my real UK address and real UK passport number (it would be a bit stupid not to) The T&C has nothing stating I can not make this booking.

Have you been doing any changes in your booking???

 

Any changes in your booking may get you in trouble and ending in new booking, and that one will be in eu/uk.

No. I havent changed a thing on the booking. The only difference is NCL accusing me of making the booking on the EU site when I didnt.

After doing a search I have found posts going back to 2007 indicating that ncl has at times required us addresses to book directly on us web site to get us fares. If you did not use a us address would not be surprised if software switched you to the applicable fare and currency based upon home address.

Unfortunately this was not the case. Due to the large difference between the US price and the UK or EU prices, I ensured that the entire booking was made on the US site. This is how I have a copy of NCLs confirmation showing everything in US Dollars. If I had been redirected through to the UK or EU site, the confirmation (and deposit) would show in GBP or Euros.

Next time you talk to them fax them the confirmation you have.

I did email them a scan of the page and they have confirmed that they received it and read it and yet they still deny I booked the cruise in USD!!!

Hi,

All the copies and scanning you have done lead me to believe you were afraid this was going to happen...and wanted a "trail' to show as proof that you were taking advantage of "pricing arbitrage" its a financial term...google it...

 

so basically there was a small chance that this may not work out and you knew that...i will say it was a valiant effort on your part...but alas...NCL makes and breaks the rules at their discretion...

 

NCL deals with this all the time...and when it comes to them making less or more from the passengers i bet they pick the latter...

 

-Mark

That's a little insulting to suggest I was keeping copies to create a trail as I was expecting this to happen. Unfortunately, you could not be more wrong with your assumption. I kept a print of the page for my financial records as I used a credit card to pay the deposit and I am very careful to check every transaction on each of my monthly statements.

To save you making anymore incorrect statements, I always check numerous websites when spending £4000+ on a holiday. I had read on numerous posts on numerous websites about UK residents booking on the US site or with US travel agents as they were offering lower prices than the EU or UK website. Its that simple. The US website was offering the same cruise at the lowest price. My booking was accepted. My deposit was accepted all in US Dollars. NCL should not be allowed to change a booking once its made to simply charge their loyal, Platinum Latitudes members more money.

I dont know when it changed and no they dont seem to have simply converted my booking from USD to EU as the outstanding balance has changed and it is now nearly £300 higher than it was. I am getting no help from NCL at all. I just keep getting told that my booking must have been made on the EU site even though it wasnt and I have paperwork showing the price in USD!

I guess I will keep pestering NCL then. I can not really afford another £300 on top of the cost of the cruise and I don't really see why I should have to pay it when I have confirmation from them showing me the outstanding balance.

I will keep fighting this and post the outcome on here in case others are in the same situation. Thank you

Not sure why you think you could get US prices when you do not reside in the US

Anyone can book on any site no matter where they reside. I dont really understand your comment but thank you for taking the time to read my post and reply to it

I need some help please. I made a booking on NCL.com for a cruise on the NCL Spirit next year. The reason I made the booking on the US website rather than the EU or UK site is that it was about £300 cheaper. I paid my deposit in US Dollars and even printed the confirmation page as it showed the cost of the cruise, the deposit that I had paid and the outstanding balance. All of this was in US Dollars. I have noticed that when I log into my online NCL account, my booking is now showing as a different amount in Euros! This means the cruise I have booked is now costing me nearly £300 more than it should. I wrote to NCL and a very unhelpful lady called Katharina Merxhani is telling me that I made the booking on their EU site even though I sent them a scan of the page I printed which quite clearly showed everything in US Dollars and even had the US website address at the top of the page. Has this ever happened to anyone else and if so, what is the best way to handle it? Thanks for any help in advance.