pat1954

Just returned from very good cruise on Preziosa 4th Oct earliest disembarkation was 9.15 your date might be different ask MSC they Might have an answer!

Well that is good news like you I've never had any problem with RCI,NCL,Costa,Thomsons only MSC customer service isn't what you would expect. Ncl are excellent my daughter missed her Heathrow connection they put her in Hotel at airport flew her to Naples paid all Taxis and food vouchers and refunded 3 days cruise and they only really missed the day at sea now thats customer service.... but maybe you only get what you pay for!!!!!Glad you had a good T/A to fix it all.

Good luck Pat. I hope you've got the stomach for a long, drawn out saga!

yes Msc are very unhelpful my cruise has been cancelled and if you want to read the sorry saga I've been posting on thread.... MSC, cruise cancelled four weeks out??? .....

You'd have to wonder if MSC has any idea how cancellations or changes affect their consumers. For those, like Macro, who are time constrained due to school-going children, or others who only have a particular time off at work and don't have the luxury of re-configuring their holidays, it has a huge impact. The disappointment and frustration one feels is acute and, while I know some could say there're worse things in life, that's not to say it doesn't take its toll. It also comes with an extra cost as in cateyes2u's case. The decisions seem arbitrary rather than from situations outside of the company's control, such as weather, dangerous conditions or political unrest, etc. which would be understandable at least.

I mentioned before on this thread that I thought my Armonia cruise would be cancelled surprise surprise received letter from Msc today CANCELLED due to refit as I had already thought would happen I was offered Fantasia instead but my flights cannot be changed without costing lot more money so I have cancelled and booked Preziosa not the itinerary I wanted but no choice I am out of pocket for two hotel bookings in Venice and they won't compensate me so beware if you book cruise only Msc are not at all helpful TA did her best but no joy

I'm finding it very difficult to find anything similar on the dates previously booked, I might have to wait until the Easter holidays, and naturally the prices are higher, apparently Msc are only too happy to just refund and let me toddle away off into the sunset, such a shame, it would have been my first MSC cruise. C'est la vie.

It might be a good idea to wait till Easter as we did this cruise last year on 18th Feb the weather was only good in Tunis and it snowed in Genoa but the ship and crew were good and apart from weather we enjoyed the cruise hope you have better luck next time

Sorry to hear you are in a similar predicament, I still have very sketchy information to be honest. TA says that the cruise has been reduced to a 5 day cruise ending in Genoa, which is difficult to fly to Dublin out of, and so would require a two hour transfer to Milan and fly out then....not an option, we'd only be on the ship and getting off again and then the hassle of transfers etc. so, no thank you to that one.

I received an email from the TA on Dec 7th stating time changes for excursion days, but all 7 nights were listed, and no mention of cutting it back. So, MSC, what in Gods name are ye up to? In fairness, the TA seems to be making some effort to sort it out, but at 4 weeks to go and very little else similar in terms of dates and itinerary, I just don't know what's going to happen.

I will keep ye posted. Wish me luck!!

I saw on another website this morning still for sale cruise on your ship visiting Marseilles day after Genoa that would be easier to get back from but as we both know Msc has cruises for sale which are not happening

I am very interested in how MSC deal with you as I have already posted my cruise 26/9/14 on Armonia is no longer on MSC website and I think ship is going into drydock but MSc don't reply to emails or let their customers know anything so hope you get a better response than I did my travel agent is kept in the dark also don't MSC realise we don't book cruises with companies with no customer service.

T/a has been very good has been on to head office still no joy have to wait for offical letter wonder how long that will take?

Thanks for info I'll see what happens.....Skipper Tim enjoyed your guide to collecting points thought I did well getting 45000 for one cruise to Caribbean this coming march 20000 for booking RCI Jewel of seas 10 points per pound at Avios 22500 for flights from BA and 2500 for paying on c/c thats five return flights to Genoa or Copenhagen they don't do MSC cruises in Avios shop. Cruise was the same price as all other quotes I had.I don't get them till a month after I'm back

As seen on MSC'S own website Armonia is being refitted or 'stretched' from 31st Aug till 17th Nov what happens to my cruise booking 26th Sept T/A hasn't had any info and I have phoned MSC uk and they don't know as I'm booked for cruise only and all hotel bookings and flights are not changeable I need to know soon anyone heard anything?