AmaWaterways

On 8/16/2020 at 7:06 PM, tazlover said:

I have a cruise in the AMA Dara April 2021 to a Vietnam and Cambodia. I want to cancel and get my full deposit back. Can anyone guide me on this?  I don’t believe that Vietnam and Cambodia will be accepting cruises early next year. 

Dear @tazlover, 

We would be happy to discuss your reservation with you further. When you have a moment, kindly send your full name and booking number to social@amawaterways.com, and we will have our dedicated reservations specialists reach out to you and your travel advisor as soon as possible. You are also welcome to contact us directly at 800-626-0126. We look forward to speaking with you - have a wonderful rest of your day. 

Warm Regards, 
From all of us at AmaWaterways 

For any questions or concerns regarding your upcoming river cruise, kindly email social@amawaterways.com with your booking number and full name. We will review your inquiry with our reservations team and your travel advisor and get back to you as soon as we are able to. We appreciate your patience during this time.

For any questions or concerns regarding your upcoming river cruise, kindly email social@amawaterways.com with your booking number and full name. We will review your inquiry with our reservations team and your travel advisor and get back to you as soon as we are able to. We appreciate your patience during this time.

Thanks Gayle that link worked!

 

 

 

Beverly I was searching on google, and the top results (that aren't TA ads) were in valid. I hope they realize that's the case, it could be bad for business!

 

Thanks ladies -I will bookmark this so I have it!

Dear Familygoboston,

We're very sorry to hear that you had difficulty finding our website and this is quite unusual. Our IT Department has been made aware of this and they will see what they can find out, although we are not aware of any website issues during that time. To confirm, our website is: http://www.amawaterways.com

We very much look forward to seeing you onboard soon!

Warm Regards,

Customer Relations

love fresh air at nite,but unable to open door due to BUGS.So trapped in AC.Did mention this to staff and front desk,also to an AMA rep taking the cruise.Guess it was NOT FIXED,since cruise was last Jan.

 

Also, even then we had the long bus ride and slippery ,mud steps to ship on river bank.With crew helping,but could have been handled better.Wood planks,etc??Not what I expected.

 

But,other than that,still LOVED it.Was on my bucket list and GLAD I went.

 

AMA,wonder if those changes have been considered??:confused:

Dear alexandra cruiser,

Thank you for your inquiry about the AmaLotus, as this is very important to us. Please be assured that we are always working to improve the experience of our guests and we are listening intently to your feedback.

In Vietnam and Cambodia it is an entirely different experience with embarkation and disembarkation for all river cruise ships as there are no docks built. We will continue to inform our guests of this in advance so they are prepared. We apologize for any inconvenience you experienced and we're happy to read that you still thoroughly enjoyed your time with us, as well as crossed something off your bucket list!

With regards to balconies and screens, river cruise ships in general don't have screens on balconies for various reasons - and this is consistent for all cruise companies. However, be assured that this suggestion has been passed along to our Management and Operations Team to be considered for the future.

Please don't hesitate to let us know if you have any further comments or questions we can assist you with. We hope to welcome you aboard again in the future!

Warm Regards,

Customer Relations

Hi Riverroad,

 

We also knew in advance that we would have a bus ride due to low water during the dry season. We picked the time to travel and accepted the bus transfer without a problem. What was unexpected to us was the fact that we had to back track and go up another route on the river. This resulted in a 5-1/2 hour plus bus ride for us. Thankfully our bus A/C worked fine as we were in 90F+ temps. Our tour director was actually pretty entertaining during the trip. I think that AMA knew about the bridge construction much earlier then they advised us of it i.e, the morning of the transfer. Didn't really matter much but I previously commented on it to advise traveler during the remainder of the dry season what to expect.

Dear OldTraveler,

Thank you for your feedback from your cruise with us on the Mekong and we welcome you home from your journey.

We are thrilled to read that you enjoyed your overall experience.

We also appreciate your candid feedback of pros and cons, which are being thoroughly reviewed.

Should you have any further information to share with us or questions we can assist you with, please feel free to email us at customerrelations@amawaterways.com and we would be very pleased to assist you further.

Warm Regards,

Customer Relations

I am going on an AMA Prima cruise in March in a category C cabin (room 226) is there a mini fridge in the category C rooms? I have seen reviews and it looks like there are mini refrigerators in the higher categories but, I did not see any reviews in this category. Do they ever upgrade you to a better category like the do on ocean cruises?

Dear sandyoftheseas,

We are thrilled to be welcoming you aboard the AmaPrima in March!

Yes, there are mini refrigerators in all of the cabins.

If the sailing is not sold out, you can always inquire about available upgrade options once you embark.

We look forward to the pleasure of welcoming you aboard soon!

Warm Regards,

Customer Relations

Dear Lobes1,

Thank you for providing this thorough and candid feedback from your experience with AmaWaterways in August. I’m very sorry to read about your disappointments from your cruise on the AmaLyra, as this is important to us. The experience you have described is not what we strive to provide our valued guests and you can be assured that we will research this matter in full.

Should you wish to provide more in-depth details which may include specific booking information, please don’t hesitate to write to us at CustomerRelations@AmaWaterways.com.

Warm Regards,

Customer Relations

We traveled to Africa with AMAWaterways in December 2012. AMA was amazing in creating, booking, and managing this trip, and the trip exceeded expectations! We spent time in Cape Town, Botswana/Namibia, and Zimbabwe (Victoria Falls). Africa is expensive, but AMA compared very well to other companies and delivered an outstanding experience. I researched all of the high-end companies before deciding on AMA. I've attached my long review here. Read and enjoy...nothing is better than observing the magnificent animals and being in this incredible environment.

Dear Circe,

We are thrilled to read your lovely review of the African Sunsets itinerary with AmaWaterways! We also appreciate that you took the time to share your feedback on Cruise Critic. We greatly look forward to having you onboard again in the future.

Warm Regards,

AmaWaterways Customer Relations

Dear samba 14,

We are thrilled to hear that you enjoyed your experience on our Golden Trails of Africa, which is one of our AmaVoyages itineraries.

Thank you for your positive comments, it means a great deal to us!

We look forward to welcoming you on board again in the future.

All the best,

AmaWaterways Customer Relations

thanks for the input, Sergio -- I have looked all over the AMA site for things like tips and optional excursion costs but haven't been able to find the info -- appreciate your help.

Dear jaxon41,

We are so pleased to hear you will be joining us on one of our beautiful Danube cruises!

As for the information you seek on our website, it is available and we are happy to direct you to it. Please go to our “ALREADY BOOKED” section http://www.amawaterways.com/already-booked/preparations-for-your-trip and select “EUROPE.” From here there are a multitude of topics to choose from. For tipping information, see the “During The Cruise” topic. For optional excursion information, please see the “Optional Tours” topic for a list with pricing. There are also packing tips, transfer information, airport information and more. If there is anything you cannot find, don’t hesitate to contact us at CustomerRelations@AmaWaterways.com.

We look forward to seeing you on board soon!

AmaWaterways Customer Relations

Just read where AMA will be offering river cruises as part of their trips to Africa. Industry keeps getting bigger and bigger.

Dear jacksonnh,

We are very excited about our new Africa Safaris & Wildlife Cruise itineraries. We’ve had a wonderful response from our guests. Our inaugural cruise was a huge success. Seeing African wildlife from the balcony of a luxurious river cruise is a beautiful experience and we are so pleased to share it with our guests! And our guests can select the land itinerary that fits their African adventure wish list.

We couldn’t be more thrilled to offer these exotic destinations!

AmaWaterways Customer Relations