nwualum

I want to respond to those of you who say we want something for nothing.  This was not a  hurricane or something out of their control.  This was totally something that should have been responded to immediately and they failed to do so.

I am not exaggerating-- these booming noises were occurring several hundred times for the first six nights, sometimes as often as three of them in a five second span.  Every time we would about dose off to sleep they would start up.  They were loud enough they would shake our door and wall.  We were walking zombies throughout the excursion, and no one bothered to check it out until night #6.  Once they did and found it, they profusely apologized for what they put us through.  This was not some ordinary noise or issue.  Again,we've been on 16 cruises and no cruise is perfect.  This was a completely different matter and completely within their control.  I'm going to put it behind me but was looking for advice, not condemnation.  

Stateroom number E632.  I really doubt it was a wine bottle as it was deafening.  But you never know.  

And let me clarify JimmyVWine-- we do not want future cruise credits.  That makes us spend another few thousand dollars to save $1000.  No thanks.  We want our money refunded.  

This was our 15th cruise and our 2nd with Princess. We've been to all 50 states and 50 countries, so we are well traveled. This was by far our worst experience ever. We had horribly loud banging noises that were causing our door and walls to vibrate whenever the ship moved. These noises were happening hundreds of times per night and we could not sleep. We called guest services multiple times and even went there in person twice. Once someone came up to check on it and said he would get back to us. He never did. They kept telling us it was waves, even though we were on the 8th floor. Sure. Finally on the sixth night of a 10 night cruise, someone came up and then called up the night hotel manager because they knew it was a serious issue. She realized there was indeed a problem (not waves) and told us they would call engineering immediately and get them out of bed if necessary. They moved us to an inside cabin for two nights, even though my wife is claustrophobic. We had no choice as the sounds were deafening and constant when the ship moved. Finally on day 8 we were allowed to talk to someone from guest services who apologized. We told them we wanted to be refunded for the cruise. We were disappointed that it would have only taken one person to respond to us and correct the issue but they did not. We never did hear what the issue was. Princess' solution was to give us partial credit for a future cruise? Really? We never want to cruise with them again the way they treated us. They only offered $250 credit since they put us in a cheaper cabin for a couple of nights. We will never cruise princess again. Their response is a joke.  We've gone to their service team and my travel agent but they aren't even responding now.  Anyone have any suggestions?  Thanks.

We have a cruise booked for March on the Independence of the Seas. I received an email today that our tour of swimming with the dolphins at Grand Cayman has been cancelled. They referenced another tour that we could book that is similar. However, I could not find the number they referenced online, nor could two separate customer service representatives. To top it off, neither one spoke good English and when I booked a different tour they added my wife and charged $89 to my credit card for a tour she didn't want to take.

Has anyone had this happen, and what did you do? I did email their excursion desk but this is my first RC cruise and this is very frustrating to say the least. Thoughts? Is there a customer service number or email address that would help me solve this issue? Thanks

I have a question about our arrival in Stockholm. We are traveling on a Royal Caribbean ship - the Legend of the Seas, which arrives back in port after a 7 day cruise on July 27, 2014 at 7am. What would be a safe time to book our departure from Stockholm Airport (Arlanda). I can book a flight at noon and wonder if that would be too early. Thank you.

We will be taking our first cruise out of Fort Lauderdale on Royal Caribbean next March. I am a Platinum Marriott member so have points for a free night if needed, but we're open to staying anywhere and I'm trying to save my points for a package if possible. We fly in the night before, so I'm looking for a place that has free shuttles from the airport to the hotel and then the hotel to the port. Another option would be to rent a car and stay a little further away for reduced price/points. I travel a lot for business so I have Hertz points as well. Are there any Hertz locations that also shuttle us to the port? I have enough points to pick up a car at the airport and drop it off at another location if necessary if that location provides a shuttle. There are only 3 of us-- 55, 53 and 21-- so we don't need much other than some food the night we arrive. We're not very picky.

I guess I'm looking for advice on what is the most convenient way to embark on our cruise. Thanks for any help.