We just returned from a B2B on Splendour and I've got to say that, hands down, it currently has one of the best crews we've ever dealt with on the many cruises we've been on.
We encountered some plumbing issues in our cabin the first week and everyone did the best they could to fix the problem and they all responded faster than immediately when we called about the problems. We dealt with everyone in a very calm professional manner and never lost our tempers or screamed at anyone, as many cruise passengers seem to like to do these days. I feel that the way we handled things made them more willing to help us.
The end result was that we received a substantial future cruise credit for our problems the first week and they said they were doing everything they could to change our cabin for week #2. Well, did they ever come through!!! We were upgraded to a Grande Suite the second week!!!
Even after we changed cabins, the crew members we had dealt with during week #1 kept checking on us to make sure that everything was going well.
Needless to say, every WOW card I could get my hands on was given to the kind, service centric crew members who helped us plus I complimented them all by name on the cruise survey.
It's a shame that this great crew will be split apart next April when the ship is sold to Thompson. The ship is still as beautiful today as it was when we first cruised on her in 1996 and the crew greatly compliments the beautiful Splendour.
I agree with you, we were very impressed with everyone.
B2B on Splendour - Crew Compliment
in Royal Caribbean International
Posted
I agree with you, we were very impressed with everyone.