esper10

Hi all i apologise in advanced if my question may sound silly to some but I’m old and lacking confidence so I turn to Cruise critics for verifications. I need to send money back to Carnival so collections send me the instructions. My first question is when they say “invoice number “ is it my booking number? It would be easy for me to get cashier check. Could you tell me what’s next? What do I include in the check? Once I mail it to Carnival what’s next? (I plan to mail it to the address that was included in the collection department Emil) how will I know they received it and credit my account and the issue is over? It is so hard to get a hold of them. Calling them is not working they don’t answer. please help me so I can get this done I appreciate it in advance

I agree Discovery was fantastic. Just wanted to make sure still the same 🙂 🙂

We will be on board the Discovery soon. We are wondering if the entertainment is good. Does it have different singers? And mariachi group especially at the piazza. We sailed a couple of months ago and it was great. Lots of entertainment and dancing. We just returned from the Emerald and we think it was very lacking. We are wondering if it was that one ship and the discovery still have plenty of entertainment we hope. thanks

I was never told anything. I don’t even know if this is the problem. I never owed a penny in my life. I’m only guessing. No one yet told me how to solve this since carnival are not talking to me and explaining after the many calls to them I placrd

Not sure of the title but cruised with carnival many times

I think I have the right to know the exact reason. It would have been the right thing to do is to let me know then. Now they said they are going to refund my money I just paid what do I do if they don’t refund it?

I don’t know what is the problem yet just guessing

I forgot to add that I’m diamond with Royal Caribbean, elite with Celebrity and with Princess. We cruise a lot

Hi all I truly need help and I know that writing you all will give me some ideas. I’m elite with Carnival but I didn’t cruise with them since the pandemic. I travel with an older mom and was worried about the virus so we cruised other companies for the past couple of years. las week my carnival agent called me and talked me into trying carnival again so we booked for next month. The very next day I got an email saying my cruise has been canceled. It didn’t give me a reason or anything. I was so mad. I’m not criminal, I didn’t steal. I keep on getting emails from carnival so what happened???? I made many calls spend a lot of time on the phone with no help. Talked to Resoluton to my agent wrote customer care. I called the lady who they said did the cancellation she never answer. From the little that I learned is during the pandemic I owe $250.00 I thought hard I did cancel a cruise back than and when carnival did return my deposit I called my credit card company and got my money back. At that time everyone one was cancelling and cruise companies were refunding the full amount so I don’t know what happened. Again I still don’t know the reason coming from them but I need to clear my name. To be on a no seal list is no fun. No, I don’t want to cruise with carnival again but I need answers. I never received any letter or email addressing a problem so this came as a shock. I also want to complain but to whom? I wrote customer care and no answer. Accounting doesn’t answer and the agent said he basically didn’t want to call no one for me. PLEASE HELP ME

Just got off the Solstice but didn’t get the survey. It’s been 3 days and I wanted to mention few names. Can I request a survey?