Lynnaron

Dear Rea,

 

I am so glad I have this opportunity to respond to you about our experiences with Spain Day Tours.  In one word FANTASTIC!  We have never dealt with a more professional travel company in all of our years of travel and we do a great deal of traveling.  Your entire system from the first request for information to our very last drop off was beyond any we have ever experienced.  I love the idea we could actually talk to someone when we were setting up our trip who worked with us to adjust our trips to our particular needs.  Dory could not have been more helpful in providing information, offering suggestions, helping with all the logistics and tailoring the trip to our needs. If we sent her an e-mail with a question or we needed to make adjustments she answered almost immediately and if she needed to check with your other departments she let us know and got us an answer within a day or two.

  Every transfer driver we had was on time, professional, and pleasant to talk with particularly the young man who did our longest transfer from Lisbon to Porto.  We never had to worry if someone would be there for us.

  We did two private all day tours and both our guide in Barcelona and our guide in Lisbon were wonderful. They were knowledgeable, pleasant, made sure the pace of the tour fit our needs as slow walkers and in the case case of Carlos in Lisbon, funny.  We also did two small group tours while we were on our cruise and both of these were also wonderful.

   You have a wonderful company and you should be very proud of your service and particularly the people who work for you.