Supersun

On 9/29/2023 at 3:18 PM, Thaumas said:

Here is my dilemma: 

My wife and I have cruised with P & O in the Caribbean on many occasions in the past - we are Mediterranean level Peninsular Club members. We’ve always elected to pay for Premium Economy as I view this as the minimum level of discomfort that I’m willing to put up with. Other people have different feelings about this - I’m only stating my preference here. 

Last March, I booked the Arvia repositioning cruise for next March. I booked directly with P & O over the phone, and I made it clear that the booking was conditional on PE flight seats being available. I was informed that they were indeed available, and paid the extra £200 per person premium.

We were, in fact, on the Arcadia when I received the infamous email regarding the change to Maleth Aero, cattle class only. This is simply not acceptable to us, but when I complained to P & O, I got the inevitable raspberry - nothing in our Ts & Cs specifies flight carriers etc etc. - if you want to cancel you’ll forfeit your deposit etc.

It seems to me that P & O are riding roughshod over basic contract law, and hiding behind their Ts & Cs. This is why I believe someone should stand up to them. The offer of PE was there (although who knows whether the person I was talking to knew about the forthcoming changes of carrier). I accepted their offer and paid the extra. This seems to me more than enough evidence to make a Section 75 chargeback claim as I used a credit card to make the booking. Additionally, I have made a Data Subject Access Request to P & O - requesting them to supply a recording of the booking phone call. They are legally obligated to provide this within one month. I believe this will be sufficient evidence to confirm that the booking was conditional on PE flight seats being available.

Will we be sailing with P & O again? Guesses on a postcard please!

We have had similar issues. I booked in February 2023 to travel on 27 October 2023 for 3 weeks. Our return flight was on PE and agent confirmed the same. No flight details were sent till late September 2023 which was on Charter flight Mareth Aero standard seats. They refunded me the extra pain without letting me know. I was unable to contact P&O and there was no reply to my emails. I managed to get through just before the start of the cruise and I was told no refund and I will loose all my money (over £5000). Further, received an standard email stating the same. Referred us to T&C. We are now on Arvia. I will take it further once we return. They have supplied recordings (though not all very cleverly) as I also asked for subject access. P&O staff are trained to deceit their old / regular passengers for new cruisers. Majority on Arvia and first time cruisers. Loyalty is out of the window plus service overall is extremely poor. We have been cruising since 2011 on P&O and celebrity. This will be our last P&O cruise. 

I hope my reply is not deleted as Carnival / P&O have a lot of clout.

On 9/29/2023 at 8:51 PM, jeanlyon said:

You see I believe P&O are in the right here.  They never agree carriers, indeed how were they to know that they would have to use a different airline.  So you forfeit your deposit.  That's obvious.

Jean, that is not true as I have a recording and clearly confirms BA flight on PE.

Thanks Presto, I know it a breach and I have written to P&O but no response. Can not open the link that you have attached.

I have read most of the remarks. Here is my story.

We booked in February 23 for 3 weeks on Arviya to Caribbean. I paid extra for PE. At the time of booking lady confirmed BA flight details to Gatwick. In march I contacted P&O, they confirmed my BA flight with PE seats including flight timing. I did not receive a confirmation so I called them again in April 23 and a pleasant lady once again confirmed BA flight with PE seats. I was promised flight details will be sent, no confirmation received again. In September 23 I received a flight details of some other passengers on Mareth Aero. I replied requesting them to send me correct flight details. A week later I received an email with my flight details on Standard seats on Mareth Aero. Since then I have written various emails and phone calls but no proper response. I was told if I cancel I will loose all my money over £6000. I am not sure what is my alternative. Like many I have medical issues and hence PE seats which has extra leg room and it is in front. Total disregard of Equality Act 2010 by P&O. 

I am hoping few of us who feel strongly should join hands and take P&O to task. 

Celebrity are heavily advertising the above offer but cruise prices are almost 30 to 40 percent higher than last year. Does anyone have info if they will extend the offer beyond 28 Feb 2014.

Many thanks