-
Posts
2 -
Joined
Content Type
Forums
Store
Blogs
Downloads
Events
Gallery
Posts posted by pashkaro
-
-
Last April we booked a cruise on the Lirica for 5th May 2016, simply because the itinerary (Haifa and Alexandria) was one I particularly wanted to go on.
A week ago we had a phone call from our travel agent advising that the cruise had been cancelled due to "operational reasons".
No other explanation was forthcoming, so I searched online and found (not from MSC) that the Lirica would be in China in May......
I know in T&Cs itineraries are liable to change, and we accept this, but a change in Continent?????
We have had no communication at all from MSC - at least an apology would have been nice.
Sorry will not bother even looking at MSC again.
MSC Lirica after Shanghai May 2016
in MSC Cruises
Posted · Edited by pashkaro
I emailed UK MD of MSC and CEO of Reader Offers Ltd (who we originally booked through) this morning requesting refund of deposit plus interest earned by MSC on OUR money by end September latest.
ROL responded almost immediately. They chased MSC who finally sent through the cancellation notice (dated 15th September!!!). Cheque has now been raised for the deposit plus, as a gesture of goodwill, ROL are paying us the interest amount requested.
It pays to go to the top!
Thanks Reader Offers Ltd.