heslopali

We are flying from Manchester airport  in November and we must pay for a PCR test upto 72 hrs prior to departure. No free tests

We have booked a fly cruise to Barbados in November. I have paid £800 to upgrade to premium seats for the two of us, P&O are asking for a further £140 to sit together, I have emailed them twice and tried to call them several times after waiting over 3 hours given up with the phone calls. I am not happy about the extra £140 but it has been impossible to contact someone to discuss this with them, we are both nervous flyers and when booking the premium seats we were told choosing your seat was part of the deal. The website keeps breaking down so I’m at a loss as what to do next, We have cruised with P&O many times but I’ve never had any problems like this before with customer services., or lack of.Can anyone out there help or advise.I have even thought about contacting the consumer programme Rip Off Britain.