Murrmaid1

2 minutes ago, acwmom said:

Our entire cruise was canceled, not just us. I was really thankful for what our TA did for us.

Is there availablilty on the Seine or Rhone cruises? (or have you done those before?) Uniworld is also part of The Travel Corporation, perhaps there is something there for you?

If you are on Facebook, I would post there, they are very social media responsive. 

I also worry about the remainder of the Venice sailings this year. This is one of the ships due to be refurbished over the winter, and they could decide to simply not return her to service, depending on what all needs to be done.

 

Robin

 

Thank you, Robin! We asked about the Avignon-Lyon cruise but that was sold out (yes, we've done  them before, but were just looking for something that would fit the time period. According to their website, the September cruises are still on but I have my doubts also. I'll check out the FB page!

3 minutes ago, Roz said:

I've had a similar experience to Robin's when the cruise I booked was in an overbooked situation.  Uniworld treated me fairly and generously.  One of my options was a full refund, but I just moved my cruise to a later date and Uniworld gave me a cabin upgrade and paid air change fees (I had booked air thru them).  I would call them with a polite counterproposal and see what they say.

 

Roz

They seem to be swamped with calls since they have many people to accommodate with changes and not very amenable to much in the way of counterproposals. We did our own air with FF miles and upgrades. Their offer is only $500 for air change. That is the reason it makes no sense to do it at a different time...we'd have to not only change our air for the August trip but order more air for a different time. We also are booked up with trips through the end of October. I'm sure it's a different story if you are the only person they are trying to rearrange for.

11 minutes ago, acwmom said:

When our cruise was canceled, we were also offered a full refund. Had we taken it, we could have still gone and done our own land trip, and come out ahead. Our other option was to move the date to the following week. We countered with option 3, which was to choose another cruise leaving the same date (not an option presented to our TA) Our TA got us moved to another cruise, in a higher class cabin than what we originally booked, he also got them to reimburse us for flight changes, and for the premium economy upgrades we had paid for (which were non-refundable). Where does your next cruise depart  from?

 

Robin

It departs from Bordeaux. We had bought airfare from Venice to Toulouse, planning to stay a couple of nights in Toulouse and then take the train to Bordeaux. We've already done the Uniworld cruise in Bordeaux so we were thinking about trading the Venice cruise for the Douro River Cruise (which we already did on Vantage). This is our 50th anniversary so we were hoping to treat ourselves this trip to a little nicer cabin also.

9 minutes ago, Roz said:

Did you book thru a TA?  If so, have them go to bat for you.

 

Roz

No...directly through Uniworld.

12 minutes ago, Roz said:

Won't Uniworld pay you back the difference between steerage and the class of cabin you booked?

 

Roz

They made no offer of that. However, the overall full price of the cruise we're looking at is more expensive...We had paid the full price of our cruise last January and gotten some good deals on that (they've also had our money interest free that whole time).

Our Uniworld River Countess cruise was scheduled for August 25. We just got notice last night that it has been canceled also. They said the damage was worse than thought. There was no mention of when they thought it would be repaired although one of the options was to take the same trip later in the year. Another option was to take a different cruise in similar cabin category up to 2 weeks with $500 for airfare change with documentation or reimbursement of cruise with no airfare compensation. 

We called first thing this morning hoping to change to another cruise at the same time period as we have another cruise booked afterwards so wanted to minimize the air changes. The problem is that most of the cruises are sold out or only have the "steerage cabins" available (not what we paid for! We have already traveled most of the routes. I am not happy with Uniworld right now!!

5 hours ago, Lois R said:

WOW......hope everyone is ok too.  And I am booked on The River Countess for October.  I wonder what UNIWORLD is going to...…..

We're booked in August?