lhall85917

We are new to MSC but not cruising and are considering the Magnifica leaving Venice on September 5. It matches well with the end of a land tour that is already booked. Reviews aren’t the best, but I don’t see anything recent so I’d love to hear some recent thoughts.I’ve searched this forum and seen discussions of a refurbish and new start dates.
In addition, I don’t really understand the different packages and promotions. The Memorial Day sale has the drinks and WiFi promotion, this seems to be an option added to the base price with a discounted package price for these two items. Is that correct? Any thoughts on cabin 9229 or 9222? Any help for a newbie considering this option would be appreciated!

1 minute ago, PLGUN said:

Has anyone waited longer than 90 days?  We are at day 86!  Cancelled on 10 March for a cruise that was to depart on 23 May.  Wondering now that the cruise was cancelled by Princess if we have to start over with the dates.  What a mess.

Yes, cancelled our Feb 13 Sapphire cruise on Feb 9. Filed a credit card dispute May 9, have temporary credit but not solved yet. We received 50% FCC upon cancellation, received the other 50%  last month after contacting customer relations.

We have been waiting for a refund and FCC’s from our Feb 13 Sapphire cruise. The FCC’s just showed up tonight, no sign of a refund yet. We did file a dispute for credit card charges last week, not sure if that is related in any way. IF the refund shows up soon the dispute can be cancelled. It would be nice to have it all settled.

For those of you who paid quite a while ago and are concerned that your credit card company won't file a dispute, give it a try. We have a Chase Reserve and I just called to file a dispute for our Feb 13 Sapphire cruise booked on July 4, 2019. They are processing the 4 disputed charges made from July 4 through October 25. Right now I'm waiting for the form to come from Chase to fill out, but they are working on it. The wait time wasn't bad either, the entire call took less than 20 minutes.

We'll see how it works out, if we can get the cash refund we will then work on getting the promised FCC's.

I forgot to ask how long we should expect it to take, has anyone been given an estimate from Chase?

1 minute ago, mthomp5 said:

Yes, I am one that received the new Princess email yesterday and I cancelled before Princess did their initial global 60 day pause.  I chose Option 2.  

We were supposed to be on a cancelled Feb 13 Sapphire cruise from Singapore and were never given the options to choose from. In fact, everything I’ve seen about the forms show dates beginning March 12 and beyond.  Has anyone with sail dates before the mass cancellations been asked to complete any kind of form?

We were told by our TA what the compensation would be at the time our voyage was cancelled, but can’t confirm anything with Princess. Our TA called them today asking specifically about our account and talked to three different people and received three different answers, she is now waiting to hear from a supervisor.

We are close to disputing our credit card charges although our deposit was paid in July with final payment in October, not sure if we will get it approved. We were turned down by Chase’s travel insurance coverage, they won’t cover pandemic losses.

Does anyone know if you dispute the charge, and receive credit, how that will affect the FCC’s you should receive since that isn’t part of your payment that was charged?

11 hours ago, Coral said:

Actually there is. Those with cruises before March 14th or so have been refunded and those on Sapphire and Diamond have been refunded. Those after, don't seem to have been refunded.

 

I have only seen 1 who was cancelled as part of "the pause" that has received a refund.

We were supposed to be on the Feb 13 Sapphire that was cancelled. No refund yet.

10 minutes ago, CruzinNoony said:

 

We were on the Sapphire for the Feb. 2 sailing and were also on the following sailing Feb. 13.  The Feb. 13 sailing was cancelled on the 12th and all of us were put up at the Fairmont Singapore Hotel, with the understanding that we would be reimbursed for the hotel charge (they paid for the first night upfront, but assured us that we would be reimbursed for any additional nights needed to get a flight back home).  Plus, we would be reimbursed for all meals and extra flight fees (we had EZ air).  We turned in all of our receipts and actually talked to a customer rep twice (she called us) and said we would be receiving our check within 60 days.  That is actually today!  No check.  I will give them today and call her first thing tomorrow morning.   However, we did receive our full cruise amount of the cancelled Feb. 13 cruise back on our credit card immediately, plus the 100% FCC for our cancelled cruise.  

Good to know, thanks for sharing. I would guess ours might be a little different because we canceled the night before leaving home and the cruise was still on at that time. We have been told multiple times we will still receive a full refund along with the 100% FCC. We received 50% FCC immediately since that was the policy at the time. Still waiting for the rest. 

1 minute ago, pines46 said:

Hi

Princess cancelled our Far East cruise 11 days before we were due to sale on 1st March 2020, we were told we would have a full refund, we are still waiting, has anyone had a refund from this Sapphire Princess cruise yet?

We are from the UK

We were supposed to be on the Feb 13 Sapphire which was cancelled the day before sailing, no refund yet or FCC yet

Just now, ceilidh1 said:

Just got off a Princess webinar. They believe all FCCs for the initial 60 day pause in sailings will be complete by April 30th, providing you have submitted your choice of option 1 or 2. Still giving the "up to 60 days" for refunds. The holding account is definitely a thing for those that chose option 1 (still not sure why it wasn't communicated) and will be for taxes/port expenses/PVP/EZ Air refundable amounts. These monies can be used toward a deposit and port fees, etc on a new booking (implemented this way so people wanting to make a new booking did not have to put out money for a deposit). The holding account WILL be refunded if requested.

Thanks for the information. Did they discuss those that were cancelled before the options were offered? We were supposed to be on the Feb 13 Sapphire cruise and were told we would receive a full refund and 100% cruise credit. 50% credit was given at the time of cancellation, but nothing since then. Our TA is still giving us the 60 day time frame.

4 minutes ago, ceilidh1 said:

Oh, man....you are a whole month ahead of me! That glimmer of hope just got extinguished. I thought/hoped that people prior to the March 12th cancellations had been taken care of....so sorry!

I may have missed it, but I haven’t seen any reports of refunds being issued yet. We received 50%FCC when we cancelled (couldn’t justify taking a chance out of Singapore), but when the cruise was cancelled a day later we were told we would receive a refund and a total of 100% FCC. Our TA has checked several times. At first it was 5-10 business days, then 30 days, now 60. Maybe we will start hearing refund reports soon.

2 minutes ago, ceilidh1 said:

I just got off a webinar for TAs with the VP of sales. He did state that refunds and FCCs would take up to 60 days to process as they were being taken care of manually, one by one, to ensure that everything was processed accurately. He also confirmed that they would be taking care of this in order of sail date - which means that my March 14th sailing should be at the front of the line....fingers crossed!

I hope our Feb 13 cruise is processed soon, our 60 days has come and gone.

1 minute ago, dog said:

Be persistent with your TA and get the cancellation receipt. If you ever need to dispute you will need proof

Will do, thanks

1 minute ago, lx200gps said:

Once you're logged in, go to "My Account" and there should be a menu item for "Cruise History" under "Captain's Circle".  For us, it shows all our past cruises as "Completed", our two upcoming trips in October and February as "Future", and the April 4 trip, (which should have concluded tomorrow ;o( and which was obviously cancelled), is shown as "Current" So even though it was cancelled, it still shows up. 

Thanks, mine shows All of my completed cruises but doesn’t show the cancelled Sapphire cruise.

We were supposed to be on the Feb 13 Sapphire sailing. Once the cruise was cancelled all info disappeared from the online site unless I’ve missed it somewhere. Is there a place in your account to find all cruise history including cancelled trips? I am trying to find documentation of it being canceled to submit with an insurance claim. We used a TA for the booking and never received a formal cancellation notice (I have contacted them to get something from them). I have records from them stating that a refund and FCCs will be issued, but it isn’t from Princess and doesn’t mention the reason for cancellation. 
In addition to this sailing, I thought there might be somewhere to find a complete record beyond completed trips. Thanks in advance 

2 minutes ago, rebeltech8 said:

Hi guys, a lot of info here about when we should expect refunds, and reading through it all I am no closer to knowing when to expect it, so I called Princess tonight to get the low down. 
 

When I spoke to them, I was told 60 days, but it begs the question 60 days from when?  We were supposed to leave on the Emerald for Hawaii next Tuesday. So i told the Rep that we had applied for the refund in mid-March like everyone else so asked if we should expect the refund in mid-May... nope...  it is 60 days from our cruise that should have left on April 14th.  
 

I expressly asked... so that would make it June 14th then right?  She said it could be sooner but yes, about then. 
 

That puts a different spin on things for me... going to have to see if there are other options out there.

Our cruise was scheduled to leave on Feb 13 - nothing yet, getting VERY close to 60 days!

Is the 60 days for refunds considered to be from date of cancellation or from March 20 when the advisory was posted? We were supposed to be on the Sapphire sailing on Feb 13 from Singapore. We have received 50% FCC and are waiting on the additional 50% FCC promised and the full refund. Originally we were told 5-10 business days, then 3-6 weeks, and as of last week were told it could be another 60 days.

We were on the Sapphire supposed to leave Singapore, this was one of the first cancelled cruises. Some people had already traveled to Singapore, we waited until the last minute hoping it would be cancelled but cancelled the night before we were to fly out.

Cruising date:                February 13

Cancellation done by:  Travel Agent

Date Cancelled:             February 10

Date Filled out FCC/Refund

options form:                 No form - Princess cancelled on Feb 11 

Excursions?:                  No (cancelled them several days earlier - have received those refunds)

Final payment made:    Yes

Status:                            Refund of taxes/port charges received, 50% FCC received upon cancellation. Still waiting for refund and additional 50% FCC

We were booked on the cruise leaving on the 13th and waited until the last minute (Sunday night with a 7am Monday flight) to cancel. It really was irresponsible for Princess to wait this long to cancel, especially when many people were coming from the states on very long flights. Our original plan was to just cancel air, then hold on for the cruise until today but our TA said since flights were booked with Princess we couldn’t do it that way.

I have only seen a couple of posts from those on our cruise, but it seems like they are being reimbursed for the cruise and will get FCCs. We received 50% FCC at the time; however, we are asking them to consider additional reimbursement due to the late notice. 

Just now, Mapu said:

Good luck and please keep us posted.

Thank you. Does anyone know the best email address to use when contacting Princess customer care? 

7 minutes ago, Pushka said:

But you’ve already cancelled before Princess cancelled so you won’t even appear as a passenger. Worth a try I guess. 

Agree, I am satisfied with our decision and what we received. Doesn’t hurt to ask.

We were on the Sapphire sailing leaving Singapore on the 13th and it has just been cancelled. We cancelled Sunday evening before flying out Monday morning and received a 50% FCC, will now check to see if we are eligible for additional reimbursement. Princess has given a full refund and 100% FCC to passengers who are still booked.

We are on the Feb 13 Sapphire sailing from Singapore and received this update this afternoon.
 

It looks like they are not planning on cancelling our sailing (for now). Our flight leaves at 7am Monday, so we have until tomorrow evening to officially cancel. We are not going, as of now have been offered 50% future cruise credit which is actually quite a bit a less than half of what we paid due to “free” airfare credits along with additional we paid for flights from our home town. 
When making the decision a couple of days ago we didn’t expect to get anything back other than prepaid items so will be happy with that. Should the cruise get cancelled, we will see if there can be any additional credits. We were in China in November, too bad that doesn’t qualify for cancellation! 😉

From CNN

Tours by Locals guarantee that you will be repaid if your shore excursion is cancelled due to force majeure, such as the ship not docking. You should contact Tours by Locals head office, not the tour guide if you haven’t received a refund.

 

 

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Yes, I believe that was done too. Looks like it may get resolved through a Paypal dispute.

We were on a Princess Transatlantic this spring and a member of our roll call booked a Mont St Michel tour for a group of us through Igor at Tours by Locals. The night before arriving in Le Havre our port stop was cancelled due to high winds and being unable to dock. Igor was immediately notified and asked to refund payment.

It has been two months since our return and he hasn’t refunded payment of 930 Euro. He had submitted a partial refund through PayPal, but that payment didn’t go through and was cancelled.