CruisinMatt Posted January 4, 2005 #1 Share Posted January 4, 2005 Did anyone else get this? Our Christmas Eve flight was cancelled. I guess I should redeem this soon! Email I got today follows: Dear Mr. D******, On behalf of Delta Air Lines and Comair, I sincerely apologize for the operational and weather-related difficulties you experienced this holiday season. We understand how important safe and reliable travel is to you, especially when you are visiting family and friends during the holiday season. We are sorry for any inconvenience this caused. Please be assured we are reviewing our operations so that we can prevent and better handle similar circumstances in the future. While we know it is impossible to make up for missed holiday gatherings or vacations, we have deposited 25,000 miles in your SkyMiles account as a "thank you" for your patience and understanding. Again, we apologize for the difficulties you experienced recently while flying with us. We appreciate your business and welcome the opportunity to serve you on a future flight. Sincerely, Paul Matsen Senior Vice President, Chief Marketing Officer Link to comment Share on other sites More sharing options...
JJPNYC Posted January 5, 2005 #2 Share Posted January 5, 2005 Wow, now that's what I call "doing good". A free ticket is nothing to sneeze about, esepcially for this snafu. Now just go ahead and book it for that next cruise. Link to comment Share on other sites More sharing options...
JJPNYC Posted January 5, 2005 #3 Share Posted January 5, 2005 Wow, now that's what I call "doing good". A free ticket is nothing to sneeze about, esepcially for this snafu. Now just go ahead and book it for that next cruise. But one thing I do find interesting is that it came from the CMO and not the COO or CEO. Reading in to it, I guess this shows that it was more of a PR effort than anything else (or maybe this is just the cynical side of me speaking). Link to comment Share on other sites More sharing options...
hdawson Posted January 5, 2005 #4 Share Posted January 5, 2005 How much is 25,000 miles in the FF account worth? I've taken voluntary bumps on AirTran twice. Once they gave me 3 free round trips and the other 2 free round trips. Of course also hotel and meals. So I'm just curious what the points are worth. Link to comment Share on other sites More sharing options...
CruisinMatt Posted January 5, 2005 Author #5 Share Posted January 5, 2005 It's basically worth one round trip ticket in the continental US. We also got a full refund. Link to comment Share on other sites More sharing options...
hdawson Posted January 5, 2005 #6 Share Posted January 5, 2005 Thanks Matt Link to comment Share on other sites More sharing options...
Brneyznfl Posted January 6, 2005 #7 Share Posted January 6, 2005 I'm a Skymiles member and I'm still waiting on my letter....:confused: .. My flight was cancelled to K.C. from Atlanta over Christmas. It was a fiasco trying to get back to Pensacola.. finally at 4:00 a.m. the next day, we made it back home. Link to comment Share on other sites More sharing options...
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