Bon Voyage no sell Liquor complaint email add

[Kurt-N-Kathy]

BV dept told me that you could not order a bottle from room service anymore also.

 

Paul

 

 

:mad: Stupid!

[flyboyswife]

I'm sure this isn't Paul Shea's decision alone. A decision like that was probably made by committee. And yeah I think they're expecting some 'heat' on this to begin with.

 

Sorry to break it to you but the Vice President of Food & Beverage does not use the email address "Bon_voyage_mailbox". I'm willing to bet Paul Shea never reads these emails you're sending. Some intern will probably be told to count how many emails they received and that will be used as a barometer of how much blowback they'll have to deal with.

 

If you really want to get ahold of him, try emailing the standard formats:

 

paulshea@carnival.com

paul.shea@carnival.com

pshea@carnival.com

 

... or it might not be @carnival.com, could be @carnivalcorp.com or whatever the corporate emails go to.. I know Cahill's email address is floating around - that would give you a good idea.

 

 

I sent an email to the corrected address provided in the OP as well as the three proposed emails (and host mach in the hopes he'll forward to his contacts). Only 2 of the 3 emails for paul shea came back returned as "no such user." So perhaps the 3rd one is correct? We'll see what happens! This is such a bad change!! Here are the two addresses that came back:

 

<paul.shea@carnival.com>:

64.18.6.14 does not like recipient.

Remote host said: 550 No such user - psmtp

Giving up on 64.18.6.14.

 

<paulshea@carnival.com>:

64.18.6.14 does not like recipient.

Remote host said: 550 No such user - psmtp

Giving up on 64.18.6.14.

[travelntreats]

Who knows... they may start asking stateroom attendants to start turning folks in if seeing liquor/beer, etc....out in plain view in a passengers stateroom, and receive a bonus !!! :(

[flyboyswife]

I will be sending an email as soon as I finish writing this. I realize as many of you have mentionned that we are a small group and that our emails might not make a great impact. I am guessing that many of you might have facebook accounts and be "fans" of Carnival Cruise lines. At the moment there are over 132 000 fans on this site. I will be sending a post indicating the email address to contact for complaints.

I personally hope that the decision is reversed soon.

Thanks to everyone for their help and info.

 

 

Excellent idea re Facebook!!

[rocking-m-cruiser]

The emails and phone calls are getting exactly where they need to be at the bon voyage dept. The solutions dept said they are getting mass quantities of them and to call back in 24-48 hours. Whatever that means.

 

John Heald, Paul Shea and Mickey Arison are all on top of it. Lets hope for the best. :)

 

Keep sending in your concerns they want to hear them.:):)

[rocking-m-cruiser]

I feel so bad for people that are having weddings on the ship. Surely this will be resolved soon.

[nats311]

I don't think you should assume ANYTHING as far as reasoning goes. Especially not that it is $$$ driven. In fact, this screams of being something other than $$$ driven.

 

If it was money driven, they could/would have simply increased the prices of the Bon Voyage liquor. And/or they would have still offered the room service liquor bottle purchases (for a higher price, but still offered it). But instead, they are cutting off liquor sales altogether (well, except for at the bars on the ships)...that tells me that there is more going on.

[alreadypacked]

Carnival should pay heed to this statement. You put it very well. No matter how Carnival slices it, they will not make any more money than what they are making now on liquor. Even though they have ratcheted-up their search for smugglers.......if the number of smugglers increases significantly, so will the ingenuity of the smugglers. They cannot catch them all. But, the biggest group (they'll lose on) will be the ones who purchase [liquor] from Bon Voyage: They would never smuggle in the first place, but at the same time they will not increase what they will buy from the bars either.......and now some of them may be tempted to smuggle.

 

Very plausible. I agree (though some Bon Voyage customers may still smuggle small amounts to supplement their Bon Voyage supply).

[LovetheFall]

OK, so what does a bottle of bourbon and a bottle of rum cost on the ship? I'm not picky, but I do want the ability to make a drink in my room without waiting for room service to deliver. This is MY vacation and I am consuming a legal substance as an adult. At any 5 star hotel, I would be afforded this ability. I don't want to keep Carnival from making their bottom line, but I also think this rule is a bit extreme. I am usually a Holland America passenger because we usually prefer a more subdued cruising experience (read that "old" if you like - and yes we are!), but we are doing a Carnival cruise for my daughter's high school graduation. We picked Carnival because they are the "Fun Ships". I understand Carnival owns Holland America. Why is it OK to have a bottle of liqour waiting in my cabin on Holland America but not OK on Carnival? And while we're on the subject, why is OK to have wine and champagne waiting but not liqour. I don't like wine and champagne. All are technically alcohol so why are those who prefer a cocktail singled out? I am not a smuggler ( don't care who does or who doesn't) I just prefer to have the bottles waiting, but this new policy will clearly cause more people to look into the possibilty. It will certainly make my upcoming cruise my first and last on Carnival. And I don't need to be flamed about my need to have a drink in my cabin determining my vacation choice, because that's what vacation is all about - the ability to have those little luxuries - to be served - if you will - at whim - not on someone else's schedule (ie: room service). I don't mind paying for it, just make it convenient.

[*Mach*]

The emails and phone calls are getting exactly where they need to be at the bon voyage dept. The solutions dept said they are getting mass quantities of them and to call back in 24-48 hours. Whatever that means.

 

John Heald, Paul Shea and Mickey Arison are all on top of it. Lets hope for the best. :)

 

Keep sending in your concerns they want to hear them.:):)

 

 

I suspect that this issue is a tad below Micky's level of concern. I do know that John is working on addressing this. I have no way to know what Mr. Shea thinks...

[NevillesMommy]

Can you still buy a bottle of Liquor from the store on the ship to take back to your room? thats what we did last october. Sorry i haven't found my answer through reading thought i would ask.

[*Mach*]

Can you still buy a bottle of Liquor from the store on the ship to take back to your room? thats what we did last october. Sorry i haven't found my answer through reading thought i would ask.

 

 

No. Liquor purchased on board is held until the last evening of the cruise and delivered to your cabin then.

[LovetheFall]

So, Host Mac, what is our current redress, other than ordering liquor by the drink from room service? And do you find this discriminatory for those who prefer a cocktail to wine or champagne?

[*Mach*]

So, Host Mac, what is our current redress, other than ordering liquor by the drink from room service? And do you find this discriminatory for those who prefer a cocktail to wine or champagne?

 

 

discriminatory? No. I don't think that it's any kind of prejudice, do you? I understand that some folks may harbor prejudice based on religion, race and such but alcohol preference????

:confused:

[Sarah@Sea]

discriminatory? No. I don't think that it's any kind of prejudice, do you? I understand that some folks may harbor prejudice based on religion, race and such but alcohol preference????

 

 

:confused:

 

Risk management. I've worked at univesities where we've have to control drinking at events...wristbands, security...but no matter what levels we went to to curtail underage drinking it could happen...just like someone drinking too much etc...no matter their age. One fight breaks out, or someone falls ill from too much alcohol and the blame turns to the party host...people are no longer held responsible for their own actions. I'm guessing there was an incident on board involving alcohol, could have shown it was from BV or at least the room ordered from Carnival and now things need to stop...if just for the short term.

 

I for one never booked a cruise with the intent to take a power cord, fan, or alcohol. When I read that you could order I thought that would be nice...but it was never an expectation. So all this doesn't change my decision for sailing w/ Carnival.

 

But they'd better not mess with my blow dryer!!! :D

[AdrenalineRush]

Risk management. I've worked at univesities where we've have to control drinking at events...wristbands, security...but no matter what levels we went to to curtail underage drinking it could happen...just like someone drinking too much etc...no matter their age. One fight breaks out, or someone falls ill from too much alcohol and the blame turns to the party host...people are no longer held responsible for their own actions. I'm guessing there was an incident on board involving alcohol, could have shown it was from BV or at least the room ordered from Carnival and now things need to stop...if just for the short term.

 

As with most decisions it comes down to money. If it was about risk management, they would stop offering all your can drink deals to large groups. Or just limit one bottle per BV order. While I dont think most people, outside of this forum knew you could order bottles, Carnivals bottom line must have dipped in onboard liquor sales, so a change was made.

 

 

If it does come back expect the prices to be even higher.

[Sarah@Sea]

As with most decisions it comes down to money. If it was about risk management, they would stop offering all your can drink deals to large groups. Or just limit one bottle per BV order. While I dont think most people, outside of this forum knew you could order bottles, Carnivals bottom line must have dipped in onboard liquor sales, so a change was made.

 

 

If it does come back expect the prices to be even higher.

 

All you can drink to large groups would still be served by bartenders who could cut a person off if they appear intoxicated. One bottle per BV could also be downed the first night and create issues. With that said though...the delivery of purchased alcohol to your room on the final night would still be a risk issue. However, on my last RCCL cruise my on board purchase was not delivered to my room, I had to go pick it up the morning of disembarkment.

[rocking-m-cruiser]

I have no problem if they want to raise the price on liquor through bon voyage; even though their mark up is.... how much?.

[OhioJeff]

All you can drink to large groups would still be served by bartenders who could cut a person off if they appear intoxicated. One bottle per BV could also be downed the first night and create issues. With that said though...the delivery of purchased alcohol to your room on the final night would still be a risk issue. However, on my last RCCL cruise my on board purchase was not delivered to my room, I had to go pick it up the morning of disembarkment.

On Carnival any liquor you purchase the last day from the duty free shop can be taken out at the time of purchase. So you dont even have to wait for the evening.

 

Hard to really cut someone off, since they can still order drinks from room service, or have their friends order for them. I have seen some pretty wasted people have no problem getting drinks from a bartender. The only test, was if they could hand over their S&S card.

[Kokomos]

wow, they are really trying to piss people off. Raise the prices on drinks, cut off smuggling, now you cant order over price bottles delivered to your cabin?

Can you still bring a bottle of wine per person?

They have given me a new goal. My tips are prepaid and im bringing my diet Dr Pepper ,water, maybe a bottle of wine and will be getting off the ship without spending a dime. ZERO, NADA, NOTHING

Sucks for them because Ive never smuggled, usually buy lots of drink coupons and still manage to have a 600.00 bar tab for a 4 night.

 

Can someone point me in the direction of a good message board for all inclusive?

[Sarah@Sea]

On Carnival any liquor you purchase the last day from the duty free shop can be taken out at the time of purchase. So you dont even have to wait for the evening.

 

Hard to really cut someone off, since they can still order drinks from room service, or have their friends order for them. I have seen some pretty wasted people have no problem getting drinks from a bartender. The only test, was if they could hand over their S&S card.

 

Yep, like I said it's pretty impossible from stopping people from doing what they desire, but for the sake of lawsuits showing you had policy and procedures in place, blah blah blah...can cover your ass.

 

We could never stop students from getting a drink and handing it over to an underage friend...I mean no one can watch wristbands that damn close...but we had to go from just wristbanding over 21 to wristbanding both...etc...but like they can't go buy wristbands at Party City like we did and first ones in text their friends as to the colors of the night. But when someone gets hurt the blame would still fall on us...but god forbid we try to ban alcohol from a party and everyone gets in an uproar.

[Sarah@Sea]

I have no problem if they want to raise the price on liquor through bon voyage; even though their mark up is.... how much?.

 

I had heard that NCL was quite a bit pricer...like $80 compared to $40 on CCL. But I've just heard this from friends who are CCL regulars and cruised on NCL recently.

[CanadaJulie]

Here's my contribution to the email brigade...

 

To whom it may concern,

Please add my name to the growing list of guest who are unhappy with the recent decision to discontinue alcohol (liquor) sales through the Bon Voyage department.

My first objection is creating the rules after I've paid my non-refundable deposit. When one signs a contract, one can expect this contract not to change. In this case, I had expected to be able to order through BV as this was in place when I booked and paid. Carnival has all my money, having paid in full, then it changes the rules in their favor with no effort to accommodate the contract already in place.

Secondly, I believe you are missing the point of the sales of alcohol for in-room consumption. Since I refuse to pay 9$ for a bar drink, my plan was to pay the huge mark-up and buy a bottle from Bon Voyage and make my own drinks in the room - what's a balcony for ! Carnival was making a profit from the 100%+ mark-up on the sale of these bottles. Now that you have removed this option, I will continue to not pay the bar prices and simply won't drink, or resort to drinking on shore only. You are loosing profit from this decision, not encouraging bar sales.

And lastly, if my budget is say 500$ for the cruise, I will stop spending when I hit that limit. If I must purchase drinks from the bar I will simply spend less on excursions, gift shop items, spa treatments, casino, photo gallery, etc... It's the same money but in a bar tab rather than other purchases. Of course, I might decide my 500$ is better spent on shore rather than paying 9$ for a daiquiri on board. Remember that a few reasonably priced BV drinks in my room could certainly loosen the purse strings for all those lovely portraits and spa treatments on the ship !

I sincerely hope this decision is changed before our cruise.

Best regards

Julie

[jessemon]

I don't think you should assume ANYTHING as far as reasoning goes. Especially not that it is $$$ driven. In fact, this screams of being something other than $$$ driven.

 

If it was money driven, they could/would have simply increased the prices of the Bon Voyage liquor. And/or they would have still offered the room service liquor bottle purchases (for a higher price, but still offered it). But instead, they are cutting off liquor sales altogether (well, except for at the bars on the ships)...that tells me that there is more going on.

It is money based....I'll give you 2 to 1 odds that they are about to raise the drink prices onboard again....Big time.....Get ready all for the football, concert and baseball parks prices for a drink in the bars....;);)

[simplelife]

Ok now Im confused. Another person posted elsewhere on the subject:

 

 

 

If this is the case the policy change means little to me. Order now or after embarking makes no difference. As long as I have the freedom to enjoy the room I paid a premium for. Can anyone offer some clarity to this?

Good question. This issue needs clarification. Can you still order liquor through Guest Services AFTER embarkation? (Maybe it is just BV that is affected? I know some ports already had limitations on BV).